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March 2024 by Ryan Rascon
Great people, poor terrible selection of caps.
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December 2023 by Vanessa Wendt
I placed an order for 12 custom embroidered hats back on August. Still have not received all 12 and dealing with the manager Gary and Nick. I was told excuse after excuse why they didn’t get done on time. Went back in over a month ago to pickup what should have been the last two hats and they are a different color. They are now ignoring my text messages and I can’t reach the store. I need someone from upper management to get back to me.
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August 2023 by Leo Garcia
Got two hats made. One was ok not perfect. The other was bad. Employees even said it came out bad. They said they can't fix it. They sure can take my money . 130 bucks for 2 hats and 3 words. Please don't use this place ?.
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August 2023 by Carlos Esparza
Really bad customer service! The manager of this place really don’t care customers
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June 2023 by David Ornelas
Rude worker. I asked a simple question, are you closed and he replied, I’m the only one working and going on my break and closed the gate.
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May 2023 by addayd aguilar
Went there to pick up 2 hats that was got my ticket at 5:15 pm they told me like 1:30 min I came back at 6:45 pm and was there for 10 minutes and it looks like they already closed
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February 2023 by Rosalba Velazquez
I went to get my boyfriend hat stiched tell me why the heart looks like a circle and the sticking looks horrible. I’m so upset I don’t recommend getting your hats stiched here !!!!!!!!!!!
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September 2022 by edgar ochoa
The owner or manager its a mean person l don't want to come back a place like this one small thing he made big a was just asking to fix a misspell but he was acting like a mad person
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September 2022 by Joseph Otero
Honestly, I was expecting like decent work with the embroideries but honestly, it ended up coming out amazing, the people who were working there today (January 29, 2022 around 3-4:30 P.M were super polite and very helpful. Although the estimated time was around 40 minutes off, I’m still extremely happy with the results.
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September 2022 by Brittany Smith
Rude, pushy staff whom have major rude attitude staring problems.
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August 2022 by Elaine Valdez
Great place to get all your favorite teams...great customer service and on site embroidery...
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March 2022 by Daisy Ortega
This location needs improvement on customer service. The lady(red hair)working their is so rude as well as the so called manager Gary or Gray. The shop is always closed claiming they’re at lunch. I would come back a few hours after and , no surprise, still closed for “lunch break”. The one time they’re open and I had to deal with disrespect individuals. Definitely avoid this location. The so called useless manager and rude employee need to go take some customer service classes as well as manners
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February 2022 by Astrality
Honestly, I was expecting like decent work with the embroideries but honestly, it ended up coming out amazing, the people who were working there today (January 29, 2022 around 3-4:30 P.M were super polite and very helpful. Although the estimated time was around 40 minutes off, I’m still extremely happy with the results.
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December 2021 by Anthony Yslas
Great customer service
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December 2021 by Wesley House
Do not go here the absolute worst customer service ever and they know it. Employee Kayla with red hair was very disrespectful to my wife arguing with her on a policy they do not have. We went to get some items embroidered and one item they did not embroider and could not embroider because of the material. So we asked for our money back. Kayla refused to give us our money back for whatever reason. We wanted to talk to the manger or owner and she said he won’t be in for an hour. Just being very horrible to my wife and not helping. Nonetheless we got our money back and we are NEVER going back here again. This is actually our second time having a bad experience here the first time the manger said he had a death in the family and that’s why he could not fulfill our order and excused the reason why he was so rude. Having some compassion and being hopeful we tried them again. And nope still horrible customer service. I’m taking this up to corporate too!
