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December 2023 by Hortencia De Alba
Thank you Meaghan C. Excellent customer service. Would have missed out on some great deals if you had not pointed them out to me.
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November 2023 by Kimberly H.
I went with my aunt in look for a new foundation for us both at the Sephora in Kohl's, an employee came to color match my aunt named "Lee". She didn't know how to color match and gave a completely different color than what she is. Then I color matched myself and I was shade "sand". I seen there was none left and asked the cashier which also happened to be Lee if they had maybe any others in the back, she came back and scanned it. We asked twice if that was the right one and she said yes. I got home and seen she had just gave a concealer so my aunt called and spoke to "Jessica" she explained the situation and we agreed on going back. We went back and exchanged the concealer for the right foundation, after we went to walk around where the shoes were at Kohl's and Lee found us and proceeded to walk up to us. She explained how she's always in trouble for these kinds of things and seen they were out of stock of the product I wanted so she picked up whatever was there.
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November 2023 by Brigitte Clyse
All was good except I’m not understanding the major focus on the cosmetics!! That section used to be accessories which are now sadly lacking! Also more of the larger sizes for men!
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November 2023 by Karrie Ewing
Very clean store....stocked well great customer service and thank you Amber F. & Trish!!!!
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November 2023 by Sandradee1 G
Kohls has very nice and good quality items. Clothes and toys is what I shopped for. I am downloading the app.
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October 2023 by Lorie Nicholas
The store has under gone some renovation. The left side entry doors have been closed off and they have added some self-checkout registers. When I was here, there was no one attending the self-checkout, so the 2 checkers had to keep leaving those they were assisting in the checkout line. Then one of the checkers went on break and there was only one checker to assist us all. Hopefully they will get this all worked out before the holiday shopping starts to pick up.
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October 2023 by Carlos Pacheco
Meghan was super friendly and great customer service! Store overall clean well Stock and organized. Easy to access and safe as well.
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September 2023 by Bruce Bianchini
If you are looking for a Sephora cosmetic item in the High Desert we recommend the Victorville Kohl's.Be sure to ask for Jasmine!
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September 2023 by Kim Cook
Knowledge of what is carried in store is not a great experience as an associate stated I could not buy dress paints without the blazer that matches it and the lack of knowing how to look up stock on their in-house devices is horrible as well. The worker was very forceful in her opinion and did not know what they were talking about.
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August 2023 by Rain Galvez
Great place to shop for clothes it's clean and the staff is friendly.
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August 2023 by Linda Hansen
Store associates were few and far between. Petite fashions / fabric and colors were not very attractive. Only 1 place in the whole store provided to try on women's clothing.
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August 2023 by Jayden Franco
If you are a kid you need to ran to7 Will be there for the rest of your life. Ever thing else is good ?
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August 2023 by Pamela Williams
I always find what I need/ want at Kohls, at Great prices. The additional coupons and Kohls Cash definitely come in handy too.
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August 2023 by Sarah P.
Yesterday my mother (who is 69 years old) was shopping at the Victorville Kohls, she went to pay and realized she was entering the wrong PIN number, so she told the cashier that she was typing in her pin wrong, so the cashier canceled it, she then redid it and my Mother entered the correct pin and it said "approved please remove your card" a receipt printed but they wouldn't give her the receipt or her merchandise because they claimed she didn't pay and they canceled the transaction. My mom then pulled up her bank statement and shows the manager that she did in fact pay, and the manager then accused her of trying to steal and very loudly kept telling my mom that "he wasn't giving her any merchandise and that she needs to take it up with her bank because it's her banks issue" My mom asked for a copy of the receipt stating that it was "voided" so she can take it to the bank, and this manager walked over to the trash can and dug out a wadded up receipt that says it was voided, but it was the receipt from when the cashier hit cancel when she put the wrong pin in. Anyway so my Mom asked if she could keep this receipt that he dug out of the garbage, and he laughed in her face and told her "no but I'll do you a favor and let you take a picture of it. " Even if the manger felt that they did in fact void the transaction, and didn't understand that there was a voided transaction but then she paid, but he didn't even check. He just got loud with an elderly lady assuming that she was just old and incompetent. This is not how we treat people. My mom spent her time and money shopping around this store, just to get treated like garbage and I'm not okay with that. And while all this was going on, there was another lady that said she was 86, she was sitting in a wheelchair waiting for her husband to cash out, and even said to my Mom that she hates coming to places like this because she feels as if they just take advantage of elderly people. I am furious that anyone "elderly" would get treated that way. Kohls in Victorville is trash and will be hearing from the better business department!
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August 2023 by Kendall Dawson
Buy one get one half price is "difficult," regular "$16" item at other stores cost "$22," so not paying $24 like at other stores it'll be $33 and may have another percentage taken off if you're lucky, seems allegedly.
