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April 2024 by Benjamin Mendez
Incredible family owned business and really went the extra mile. They changed the battery, changed the gasket, and polished my watch in under 20 minutes. Watch looks incredible and the customer service was above and beyond. Not enough words in the world to describe how amazing this place is. Wouldn’t trust anybody else with my jewelry, definitely check this place out.
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March 2024 by Robin Bowden
Fast fix has done so many jobs for me over the years and I've always been happy. Last week they resized a couple of very sentimental rings for me. They were so shiny when they were handed back to me they looked new! Today I picked up two necklaces I left for repairs. Both repaired beautifully and returned shiny and new looking.I'm a loyal customer. Wouldn't think of taking my things anywhere else.
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March 2024 by Patricia Olander
beautiful job of helping design and make a wedding ring for me
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February 2024 by Jazmine Nareau
The store inside Victorville mall is absolutely amazing. They fixed my wedding ring fast and it looked so beautiful after we got it back.
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January 2024 by Donelle Chesney
Absolutely wonderful experience! I thought my sister would have to live without her bridesmaid present, but fast fix was absolutely amazing and was able to switch out the piercing part for for a clasp without discoloring or marring any of the rest of the earring! Completely looks like they made this way! Thank you so much!!
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January 2024 by Danna Smith
Extremely nice and courteous staff! Loved their flexibility and value in family, they fixed my bracelet and my little brother's necklace in less than 5 minutes, will definitely be coming back for any of my jewelry needs. :)
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January 2024 by Raymond Baik
DO NOT GO HERE!! I came to get a single watch spring pin replaced (which takes probably 5 seconds to do and shouldn’t cost more than $10) and they tried telling me it would take up to 20 minutes and $20!! In addition to all this, the lady working was extremely rude and condescending to me the entire time I was there. When they tried to charge me $20, I left the store to call other local watch repair services and they told me they charge only about $5. However, when I came back in to tell them I changed my mind, they tried telling me they can’t because the “labor” has already been done and if I wanted to cancel they would charge me a $10 fee. I was eventually able to get my watch back without paying a fee but my overrall experience at this place was terrible. When I walked out, I stopped by one of the watch vendors scattered throughout the mall and one of them was able to give me a replacement pin FOR FREE! This place will try to overcharge you and does not treat their customers with respect; if you need a repair, I suggest you find anywhere else in the High Desert.
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January 2024 by C C
Always have a great experience here they polished my chain and bought a great wedding band..thank you Sounique for your help I really appreciate you!
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December 2023 by Griselda Reyes
I took my wedding ring to get resized. It's a platinum ring and they said they could work on it. My ring has a weird dull shine to it now, they also removed a small accent gem without notifying me. They completely changed the angle of my center diamond. The work isn't clean and the cuts and soldering is very noticeable. Highly disappointed in the work done.
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November 2023 by Yelp Y.
Zero stars is more like it.Very poor poor work. Ruined the item we took to them and we bought a warranty which we will never consider using.
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October 2023 by Squiretta H.
I took my daughter's gold necklace to Fast Fix for soldering and replacement of a 3.5mm Peridot stone that had fallen out of the charm. I was told that the prongs that held the stone needed a prong repair/retip, which they charged me $74.95 dollars, very pricey. However here is the HUGE problem, they charged me $99.95 dollars for 3.5mm Round Faceted AA Arizona Peridot stone/gem. When I got home, I did some calling around regarding the price of that stone. I was told the price for a Peridot AA stone would cost around $40-45 dollars and a Peridot AAA Arizona stone would cost around $75.00 dollars! I called Fast Fix and told them I found a better price for that stone. I was told by Natalie that I could only get store credit for the $99.95 dollars. STORE CREDIT REALLY!!?? I told her it's not even a AAA Peridot stone!! She stated " Oh no the AA on your receipt is just a reference I assure you it will be a AAA Peridot stone. I know it's for your daughter, and how important that is!" I asked her if she was sure of that? She said "Yes." I picked up the necklace and took it to 2 different Jewelers to look at that stone, they both told me it was a AA Peridot stone!! I called Fast Fix and told the Manager, of course she insisted it was a AAA Peridot stone. I told her 2 different Jewelers can't be wrong!! These people can't be trusted, they obviously do not care about honesty or the customers. I paid $243.60 for the work, which includes $59.95 for the soldering, to make matters worse, they had the AUDACITY to text me a modified sales receipt that said AAA Peridot stone! I will never go there again nor recommend that place to anyone!! I've been in this community for over 30 years I am a firm believer in shopping local, however being treated fairly as a consumer is more IMPORTANT!!! Buyer Beware!!
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October 2023 by Phil
Really unpleasant experience, a job that cost no less than ten dollars charged me over thirty to replace a battery in key fob. Two weeks later, I have to replace the battery again bc the battery they put in was wrong size. 2/10 wouldn’t recommend to people
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October 2023 by Silver Star
Thank you for your quick, honest, and professional service. Kirstin was so helpful explaining the way my jewelry would look after repair….. it is exactly as she stated. Thank you.
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October 2023 by Hernesto Castrejon
Came here to get my key fob battery replaced then I had problems turning on my vehicle turns out they never did they just added a smaller battery on top of the old one hoping it added juice to it so decided to YouTube how to do it and which turned out easier to do then pay 35$ and save time don’t waste your money here !!!!
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August 2023 by Alex Menchaca
Had my gold bracelet sized and repaired here and they did an amazing job. If I ever need something else fixed I’ll be coming to them again!
