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March 2024 by Tracielea N.
POOR CUSTOMER SERVICE at the VV location!!!! We reserved a Standard SUV a week in advance. Upon arrival at our pick up time, they tried to give us an intermediate-smaller SUV than we reserved. The Manager Will was not helpful and told us if we wanted to check with other stores, we would have to call ourself. This is very bad service! We expect the store to handle their mistake and make the calls. The store was the one responsible to have the vehicle we reserved in stock. This store used to be under a different Manager named Luis at a different location. We had much better service under his management and with his staff. If you are looking to rent, we had better, more helpful service with the Hesperia and Apple Valley stores!
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March 2024 by R B.
Came back again. Love coming here to this specific location. The staff here are friendly and knowledgeable. Sometimes they seem overwhelmed with all the customers in queue but manage to maintain their confidence and cool. I rented a small vehicle but they were willing to offer me a Prius it's extremely fuel efficient and has some power when needed for freeways. Overall this is my come to place for rentals.
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February 2024 by Marsean Macon
Great service
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February 2024 by Y Garcia
This location doesn’t excist. It states that it’s open and operational but it is not. Fraud. Waisted my time driving over to the location when I had made a reservation online. They need to update site.
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February 2024 by Yvette Silva
Always great customer service great rentals
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February 2024 by Rachel Townsend
They’re horrible very very very bad customer relations don’t believe anything they say they never come through. They tell you One thing and do something else something they don’t have the cars their website tell u they have make a reservation choose the car you want when you get there they have nothing like you chose and say, this is all we have basically tell you take it or leave it then they tell my wife they’ll have what she wants the next day and we haven’t heard from them since their cars are dirty. They smell inside and are horrible. Watch out don’t believe nothing they say.
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February 2024 by shelly gray
The car windows front and back were extremely dirty. The front windows had spray of them and it was dry. I cleaned them. Otherwise it was fine.
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February 2024 by Benito Catalan
Profesional customer service efficient and fast in and fast out
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February 2024 by Mike Munoz
Great customer service. Very friendly and helpful.
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February 2024 by Tommie Thompson
This enterprise is ghetto and unprofessional. They offered me 3 damaged cars that smelled like smoke and that was all they had smh . Do better
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February 2024 by Michele Sharik
Nice people & hassle-free!
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January 2024 by Michael T.
Very, very, very poor customer service tell you one thing do another. When I did my booking and reservation,it showed me that I would get to choose between two certain cars,when I get there they don't have nothing even close to wat I requested , then they tell me that they would have the right car for me the next day, I haven't heard nothing from enterprise since I left there Their cars have bad dirty, and smell, do not believe any promises they make to you they do not keep them
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January 2024 by Salman Sayon
Always great customer service
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January 2024 by Andrea
Worst service imaginable! Please double check your rental before driving off as they tend to give out cars with mechanical issues and the interior isn’t always clean.
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January 2024 by Patricia Ramirez
I made a reservation for a car, and when I got there at the scheduled time, they didn't have a car for me.
