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February 2024 by Seth Hale
I never write reviews but this place is crazy! It's like they don't want your money. I've tried to get boots every year for work for the past 4 years and they just don't want to sell you the boots you're asking for. No customer service here at all, what a joke this palace is. If it's on the shelve they'll try and bring you something different. If it's not on the shelf, good luck with them ordering it for because that's not going to happen. " I don't know if it's in stock" they'll tell you. Well look it up! I'm telling them redwing has these boots in stock and can be ordered. Oh snap! On to the next excuse. " I don't know what size you wear". What the heck! I know what size I wear, I've had these boots before but still tells me to go down the hill to a redwing dealer. I don't like driving down the hill just as much as the next person but I will never go here or make an attempt again for that matter! Of you read this and decide to not adhere to my warning.....?? post in the reviews after so I can have a good laugh because this place has me stressed our with their service.
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December 2023 by Bryan Smithwick
Very helpful, the older gentleman was a lot of help and very friendly.
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September 2023 by Diane Momma
Well that was a waste of time the old man in this place was extremely rude. Very unprofessional.i hope he is the owner because if I had that type of employee working for me I would be very upset.
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August 2023 by Nuneya Business
Well that was a waste of time the old man in this place was extremely rude. Very unprofessional.i hope he is the owner because if I had that type of employee working for me I would be very upset.
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February 2023 by Oliver C.
Great store with very helpful sales. Got some amazing Red Wings and definitely recommend this store. The clerk made some great recommendations and ultimately I left with an amazing pair of boots that I know I will really enjoy.
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November 2022 by Mrs. C
Make sure the boots you buy really fit well because this store does not work with you if the boot after wearing it for a while is uncomfortable. They do no exchanges or refunds. I recommend going to a corporate store where customer satisfaction is first priority, and not coping an attitude when you call and simply ask if they can help you out with an exchange. I will definitely not be going back to this store.
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November 2022 by Brenda B.
My husband and I entered this establishment to buy a pair of work shoes. The older man/ owner was the rudest person I have encountered in a long time. Extremely poor customer service he argued and treated us poorly. He was argumentative and although we found the exact shoe we wanted, we decided to make the drive to Montclair to get the shoe. Bad service will not be awarded and I will never step foot in that store ever again.
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April 2022 by Jeff Maestas
I usually don't post negative reviews. I am more opt to read reviews from other people before I visit an establishment and base that on my decision. The older gentleman, who I assume is the owner, was very rude. He brought me shoes I didn't ask for, and told me to just try them on anyway. He also made mention something about how expensive the boots were and didn't know if I could afford them. I let him know that he was very rude and I will take my business elsewhere. He told me to go ahead, and also said to vote back if I need anything else. I am big on keeping my money local, but this will cause me to go somewhere else.
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December 2021 by Dave A.
Older gentleman rude and not very helpful at all. "If you have a medical problem you need to see a dr" is what he stated to me. I picked a pair that I liked and tried on. As I wanted then for house shoes, I ask if I could take them home to try on our tile floors. He said no. Didn't act as if he wanted to sell me anything. Will never return to this store again.
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November 2021 by Mary Eaton
Fine store, nicely run, good selection of shoes and boots.
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June 2021 by Alfredo Delgado
This is about the 3nd. time I walk into the store. The older sales man, is not the friendly's person. I will never walk in this store again. He acted like I was bothering him. I asked a few questions, example are the sizes truth to there number, what is the difference in the shoes I was looking at and what is the price? His short answer was you need to try them on. Unprofessional. I just walked out. He had an attitude of don't ask me anything and you are bothering me. Not sure what is going on with Redwing lately...they are not focusing on customer service not even the San Bernardino or Upland stores. I will never buy Red Wing shoes again. Boot Barn should thank you for helping them get a new customer. I try to buy local, but this store dropped the ball. Just remember D's Bootery, Customer Service, being friendly and just a good attitude goes a long way with people. Don't waste your time here. This place don't represent the people of the area. negative experience here
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May 2021 by Robert Taylor
Went to Boot Barn in Vegas last Friday just because we were up there and they didn’t have my size Timberland boots that I’ve worn for years. Returned home and went to the boot barn in Victorville to once again look for my timberland boots. Was helped “if you can call it help” by a young lady named lace. Not of much help at all. Honestly the Victorville boot barn has not been very good for years now unless you are there when the manager is there and then it’s good. I remembered D’s Bootery on Hesperia road. Appears to be a husband and wife owned and ran small business. All I can say it wow!! Talk about customer service. I’ve never had better customer service. 10 plus ⭐️S . I highly recommend this store. This is not a place that sells you less than the best. The man offered me a pair oh Irish setter boots and I tried 2 other redwing boots and I knew instantly those were what I needed. 180.00 out the door and a free pair of red wing socks. Shopping for work foot ware anywhere else was foolish of me. GREAT JOB D’s Bootery. Thank you
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September 2020 by Irving Contreras
FAKE BOOTS!! Went in for some Red Wings and the lady came out with a fake pair. I asked her for the one on the display and she said they were the same (When they obviously weren’t). Different name, different logo, don’t get scammed!
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February 2020 by Robert Araujo
Great service and great people too.
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October 2019 by Jay G.
Horrible customer service..not be going back for redwing boots ...I'm so disappointed with the horrible service provided
