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October 2024 by DAKGOD4EVER
victor was a great help i got as close as possible to what i wanted at a good price.
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March 2024 by Anna M. Woods
Sales staff was very helpful and listened to exactly what we were looking for. The jeweler sized my new wedding ring while we waited (on his day off). They went above and beyond!!!
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March 2024 by Dee ChaseAhBagg
John helped me out a lot really suggest him they have really good customer service and I appreciate doing business with them
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January 2024 by Phylicia Oliver
They asked for proof of social security number...
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December 2023 by roxci garnes (Angell)
Open acct 71 dollars is the limit haven't been back since Feb
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November 2023 by Amber Martinez
Terrible company don't waste your money here! 0/10 Reema and her customer service is a sad representation of Daniel’s Jewelry.
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November 2023 by Annimas Global
Terrible company! DOES NOT honor their word and doesn’t look after their clients. All smiles when conducting a sale but afterwards good luck to receiving any solution should something go wrong with your jewelry. Loopholes and a terrible company to work with. Modern day crooks
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November 2023 by Jesse Lopez
Purchased a ROLEX for $14,000 last December right before Christmas from this location. Bought WITH insurance through Daniel’s Jewelry, so you’d think, considering they never send or establish a policy with you — the client. Fast forward to June and a few items of mine were burglarized including this watch. Filed a police report with all of the details including the amount, the items, and all of the details including details of FORCED ENTRY which is what their policy requires. Took a copy to Daniel’s and Gina (manager) told me everything would be handled, the insurance would cover it and that she’d only seen ONE instance where an item wasn’t covered but because I had proper documentation it would be resolved. A month later their third party insurance company (Securian Financial, who has different numbers that you have to jump through to even get ahold of somebody) sent me a letter saying my claim was denied for lack of evidence. Mind you, an entire police report with details and everything. Back and forth for WEEKS with Securian no luck. Back and forth with Daniel’s Jewerly and no luck. They say “oh nothing to do with us” even though management in their stores say they’ve seen situations in the past where items are taken care of through Daniel’s if I keep “pushing the issue.” This came from the mouths of Daniel’s Jewelry staff. Reached out to Daniel’s corporate office and their district manager Reema B. is quick to call me a liar, disregard my issue and laugh over the phone with no regard for financial situations. An hour conversation of Reema comparing my situation to a million other situations that are irrelevant to MINE. Rambling about insurance for cars, homes, etc evading my concern with DANIEL’S JEWELRY and MY claim. Quick to hang up the phone and ignore calls though. They still expect me to pay for their loan though right? Correct. They’ll call my phone for their payment but won’t call me to resolve this situation. They will be quick to offer you financing through their own independent financial institution but choose a D-grade third party insurance company to “secure” your purchases because that’s their loophole to evade responsibility. They take zero accountability for their clients and refuse to advocate for those who put money in their pockets. Save yourself the headache and shop somewhere else for better customer service and peace of mind knowing you’ll be taken care of elsewhere. If I don’t receive a resolution by January 2024 then there will be actions taken. If I could give zero stars I would.
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August 2023 by Damien M
Advertised as .925 sterling silver, turned copper color after 6 months, ive always had .925 sterling silver jewelery and never once had this problem, he lies about the purity, waste of 600+ $
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May 2023 by Quellvawn F.
This is a great jewelry store, with great deals. Thank you John for everything . Keep the positive attitude
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April 2023 by Crystina Dominguez
My husband bought me necklace for Christmas that fell off my third time wearing it. We had to pay $60 to replace the faulty necklace then $110 for the warranty because now we don’t trust their horrible quality. We tried to discuss this to customer service department who told us that because we paid for the repairs they considered the case closed. When we said we wanted it escalated they stopped responding. They are horrible don’t come here.
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March 2023 by A&P Life
Always your friend until you're late on that bill
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February 2023 by Jessica M.
Brenda was awesome. She was super helpful and pushed the whole process through for us. Will definitely return to this location and ask for Brenda!
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January 2023 by Shirley W.
Gina is always great help! I always enjoy getting new jewelry from them especially when they have awesome customer service.
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September 2022 by Rhythm & Blues
Thank you so much Brenda you're awesome and your kindness and patience and your down to earth ? personality made me and my bro's day and we are so satisfied with our purchases and I know my sis will luv ❤ them...lol she better ?Daniel's Jeweler's in my opinion is the best and this store has the best customer service!
