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August 2023 by Rudy G.
So I've been shopping here for years now. I like this store. I've also been drinking Coors Light forever. Several times ever since Bud Light went woke. I've seen that someone is turning off the lights in the Coors display at this store. Sometimes it's on, so I know it works. The lights are always on for the Budweiser display. I don't know what kind of game is going on, but I'm not interested in playing. I'm about to start shopping somewhere else. I will definitely be sending my pictures to Coors...
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August 2023 by Oscar P.
Stater Bros is my favorite grocery store..But this store is horrible there is no customer service whatsoever. Cashiers don't greet you they ring you up like they are robots..Unless it's coworkers talking among themselves..The conversation that they have is unprofessional..complaining about one another..I really wish they would look up and smile say hello and end with thank you and e joy your day!
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August 2023 by Letty A.
I was really disappointed this time with there bakery service. Stater bros is known to have good service when it comes to orders . Never again. Nothing like expected and how they advertise themselves. Maybe last minute or new baker hire. Especially for the price payed for. Good thing my son was so excited for other things around that didn't noticed how ugly cake turn out to be. I didn't pick up cake myself or else I would have not even taken it.
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June 2023 by Kristen P.
We bought crab legs and cooked it the same day. We got to the end and found mold. We returned it in the bag with the date on the receipt. 90 dollars worth of carb We paid for from our hard earned money. In 20 years we have never returned anything. But my husband cussed naturally being upset. The manager, male, a whole lot bigger than my husband said nope. "You are cussing and you didn't bring back all of it because some of it was consumed before you found it so nope!" So we will, be between my husband and I, spend well over a couple thousand of dollars on meat and goods will now be meat shopping at Costco only!
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June 2023 by Anthony O.
I Went in stater bros today and I was having trouble locating specific items and i was pointed in the right directions by a clerk named Athena she was a huge help with great customer service and I will be coming back to this location soon!!!
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August 2022 by Imani P.
I hate to do bad reviews of a business but I feel like the way I was treated earlier this week Monday morning in your store was completely out of line. I ran in for a few items As I walked up to the check out #4 where the woman named Ashely was at. Before I could even say hello and certainly without her greeting me she snapped at me IM CLOSED and turned her back to me. I was tempted to walk out as I was treated with such disregard as a customer.. I walked to lane 3 and was helped by a woman who according to the receipt was Tracy. She was very cheerful and changed my experience that day. This isn't the first time Ashley has roughly spoke to me but I hope it's the last. Overall this store is great I just wish some had better customer service skills.
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July 2022 by Loraine H.
The quality of your meat and produce sucks now!! Whatever happened to their slogan "Our Meat Made Us Famous"! Their meat is tough and tasteless!! And I mean tough and tasteless!! It's sad that with the change of management the quality of the fresh meat and produce have gone down the crapper!The quality of the food has gone down and the prices go up!! I used to be a Albertson's snob!! I have stopped wasting my money at Stater Bros! I shop Albertson's/Vons only now!! The beef is Choice not Select!! I get better meat and produce for the same prices at Stater Bros!!In other words if you want the same meat they sell at Stater Bros, go to Walmart!! Walmart meat is the same as Stater but cheaper!!
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May 2022 by Nancy S.
Cashier Carrie is very rude. I went for eggs. I got 10 dollars back. She was very loud and obnoxious letting me know I was supposed to spend 5 dollars. I did not know that. She could have informed me without being rude. I won't go back. Winco is just a block over. They are much nicer.
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April 2022 by Dee D.
Entered the express lane with more than 15 items. No one was in line. Hardly anyone in the store. A woman & her two girls came behind me & I let them go first. Cashier who's name is Carrie begins to state this is 15 items only. I told her you don't have anyone in line & you just seen I let the woman go ahead of me. She begins saying it doesn't matter as she's smashing my items into bags. (Put my bread with soda & tostadas). Which I had to have swapped out. Not ever has any cashier gave me grief for using that lane at any time let alone take it out on my groceries. Carrie is very aggressive & combative.
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January 2022 by Valerie L.
I have been shopping at Stater brothers for over 40 some years whether it be in Fontana a Rialto a Highland a Victorville a Hesperia I always I am I am a loyal stater brothers customer I have a problem and the problem I have is all icy working in state of Brothers is Hispanics that's it you got one or two blacks and one or two whites what the hell is going on I realize the people at the top with race they are but I you really that racist state of Brothers I spend my money there and I want people who look like me working thereBut you're not giving everybody a chance you just focus on one race and that's Hispanic and I think that's really wrong and I think people are really getting fed up with it and you might have some trouble coming your way because it's wrong you're having practices are wrong and very hurtful
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December 2021 by Jake H.
I usually shop at winco or the food 4 less but one day i decided to give stater bros a visit for their low prices on certian items in the ads i get in the mail. When i walked in it looked Very nice inside with polished wood floors which ive never seen in a staters bros before. Very friendly cashiers and their baggers bag really fast and neat which impressed me. The lines sometimes get busy and long due to few cashiers but other then that my shopping experience there was great. If you do go there you gota try their delicious chicken in the Deli. Way better than KFC in my opinion.
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October 2021 by Regina L.
I've been shopping at Stater Bros for over 40 years and have to say that the rudest employees work at the Hook Street store. I only go to this store when I need one or two things, but today was my last visit here. I told the cashier hello as he failed to greet me and he never looked up. No name tag showing, but he looked like a very unhappy employee. The bagger was also unresponsive and his name tag said, "bruh". VERY VERY DISAPPOINTED IN THE LACK OF CUSTOMER SERVICE AND SAD AT THE LEGACY MR. BROWN HOPED TO LEAVE BEHIND.
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October 2021 by Leslie V.
Waited for about 15/20 mins to order a predecorated cake. Usually very satisfied with my cake purchases from here. Looks like a child wrote the name
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October 2021 by Arthur B.
Nice clean store, dealing with Covid very well, employees are always helpful when asking for help. I will definitely revisit.
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February 2021 by Lee Weast
Staff is unhelpful, rude, and lazy. Might as well be at winco!
