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November 2023 by Matt Davis
What a great time to lock up an atm, a weekend day when you're closed. The line of 10+ people really appreciated it!
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November 2023 by Casandra Mullen
Bad customer service. They should all be fired. They charge ridiculous overdraft fees and don't help at all. They should be out of business.
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August 2023 by Jeanette Torres
I went in a few days ago with a problem on my account and the teller supervisor Jodie was amazing! She went above and beyond to help me. She was so kind an patient I can’t thank her enough. Someone give this woman a raise! Someone else on here said she was rude to them about $5 I was actually there that day and that lady was told that her check was made out incorrectly and then they went on full KAREN mode. Anyways love this branch and love the beautiful blonde. Don’t let the haters bring you down!
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July 2023 by 2 minutos con Orquidea . 2 minutes with Orchid F
Jodie,( bleached out blonde)bad teller. She argued with me over 5. Dll. she did not want to give it to me even when it was on the check.. the customer prior me, she was giving him a hard time ( I overhead him arguing with her) as well, so when my turn came, she was already in bad mood..Management at Chase .. re trained Jodie.. or next time ima be super nasty with her this happened 07/29th at 1:52 pm
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April 2023 by jerome brisco
Many ATM 's ,Quick and friendly.
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January 2023 by ROG reptiles
Horrible customer service! If you own a business DO NOT USE CHASE MERCHANT ACCOUNT!!!!! They have ZERO protection for their own customers. Anyone can fraud you at your place of business and chase will take your money from you that you already earned and give it back to the thief whose claiming they were never in your store. EVEN WITH VIDOE FOOTAGE, CHASE DOESN'T CARE!!!
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November 2022 by Rick Gamboa
Went into deposit cash for a friend and I was told that cash deposits on behalf of someone other than the account holder or not permitted. But if I wanted to I could get a cashier's check. I guess United States currency is no good.
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September 2022 by Krystal P.
This the worst Chase bank I been too. All the tellers, except one, is rude and none of the bankers know what they are talking about. I rather stand in line at Stater Brothers.
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August 2022 by shy Stillwell
I WAS A VICTIM OF IDENTITY THEFT I WENT INSIDE BECAUSE SOME HACK INTO MY ACCOUNT AND THESE PEOPLE DID NOTHING TO HELP
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June 2022 by RaeLynn Moreno
I am very unsatisfied with experience here. I called in advance because I needed to open a joint account with my husband. He's leaving tomorrow to a job in Northern California. I already have my own account. We are newlyweds, and this is important so we can share the account and have 2 cards since he's going to be far. I went in and the teller was very rude, and refused to help me. I don't have time to set an appointment since he's leaving tomorrow. I hope you know Chase I will be closing my account with you guys. Horrible customer service. I then called the customer service who was also rude about the matter. I was told I had to go in with my husband with our marriage certificate to open the account. I couldn't come in until Saturday on his day off to do this. Now we will be taking our business elsewhere.
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May 2022 by Magdalena De Anda
Never have I ever stood in front of a tellers window and be ignored while the teller is conversing with the person next to her. She had already called me up to the window and then proceeded to go on with what ever she had going on (not work related) and fully disregard me. I'll gladly take my business else where than to deal with these incompetent workers.
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March 2022 by terri ann
Always extremely busy never enough help poor customer service. Tellers aren't very friendly they act like they want u to hurry up and leave. Only reason I deal with chase bank on Hesperia rd in Victorville is bcuz they Handel some crypto business. But place needs alit more help. U better plan on an 45 min to 1hr stay as shirt help and employees all have negative attitudes. 2 stars only needs help this branch on Hesperia rd Victorville
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March 2022 by Lakisha Newkirk
Horrible …worst customer service and very incompetent inside this branch …might as well be dealing with a robot too many unnecessary errors happened with me at this location that made my Saturday a living hell ..should not have taken place could have been prevented …. Don’t tell you nothing ….Tellers very prejudice and judgmental… a lot off side eyeing …. Did not help me to the best of their ability ….HORRIBLE!!!!
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December 2021 by Judith Thomas
Tio is the most nice person I've ever spoken to at a bank. She helped me with several transactions and I feel so much better going to Chase because of her kindness and experience. Thank you Tio.
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October 2021 by Toni H.
If I had the option, I would give zero stars... Me and my husband banked with Chase for 10 years and even added our children to the high school and college accounts. Out of no where when we tried to make a deposit, it was blocked. Chase canceled our accounts with no warning. We called to get an explanation and they had nothing for us. They actually said, they could close us out with no explanation. We had business and bills connected to Chase so for them to treat us this way with no reason, makes no sense. Please be careful people. Chases cares nothing about their customers unless it benefits them from what I'm gathering. They did us very wrong and we will make sure to not consider them again especially since we weren't even a thought, let alone a consideration. Thanks for NOTHING Chase Bank!
