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July 2022 by John Hager
Reserved, showed up with a cash deposit,was told they tried calling me to cancel. They juggled the idea of renting me a truck but ended up going forward after I agreed to bring the truck back early like 8AM or 8:30AM(my reservation was until 9am). After that it turned out they don't accept American Express or cash. I was forced to drive to my bank to make a deposit. Showed back up with my bank card and was told to wait in the back of the line. Exrtremely unprofessional.
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January 2020 by Joshua Graham-Anderson
I will never rent from them again they never have a truck for me oh ya and they were going to charge me the cancellation fee everytime they didn't have a truck for with 2 week advanced notice
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July 2019 by Lisa Anderson
Very unprofessional people working there. Need to be retrained . we will never use their services again. U-haul is very accommodating. Thank you U-haul
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July 2019 by Krystal Ortega
Great service and great prices
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June 2019 by John Paul
Reserved, showed up with a cash deposit,was told they tried calling me to cancel. They juggled the idea of renting me a truck but ended up going forward after I agreed to bring the truck back early like 8AM or 8:30AM(my reservation was until 9am). After that it turned out they don't accept American Express or cash. I was forced to drive to my bank to make a deposit. Showed back up with my bank card and was told to wait in the back of the line. Exrtremely unprofessional, please get woke.
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March 2019 by Tania Bennett
Headed more people working the counter as they were super easy but great car and good prices
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January 2019 by Rainelle Janes
Love the folks at budget, always friendly
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December 2018 by Above All Pest Control
Best customer service and clean vehicles. Highly recommend
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September 2018 by High Desert News HDNG News
Great place rented or 26 foot truck when we moved here to Apple Valley definitely recommend budget again thanks made or move easy truck ran great
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September 2018 by Bernard Doove
Very nice car at a good value. Pleasant staff. I would happily rent from them again.
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September 2018 by Nancy Perez
They need more training in certain documents
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September 2018 by BURGANDY SHELBY
My boyfriend had to rent a car for just local use and the customer service is beyond amazing! Thank you all for helping him get the rental car with no stress or wait. I wouldnt go anywhere else for my car rental needs.
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June 2016 by Doug Davis
This was my first time using Budget Truck Rental. Before, I had always used Uhaul. I can definitely say that after my experience with budget, I will definitely use them again for my major transportation hauls. To begin with, the customer service provided by both the gentleman (I can't remember his name) and the woman there (last name started with an F? I think?) was outstanding. Professional, polite, and respectful. They definitely knew what they were doing. Second, the actual rental truck - I just recently moved over 1,800 miles and needed both a 16" truck and a tow dolly. Doing business with Uhaul in the past, I usually got the oldest highest mileage truck without any hesitation from the company - not with Budget. With Budget, the gentleman not only upgraded me for no additional charge to a tow trailer for the car I was towing, but he made sure I had the newest, nicest, lowest mileage truck for this trip, and sure enough, that's what I got - A '16 Ford E350 with only 900 miles or so. In conclusion, my experience renting with Budget was a great one. I definitely appreciate the professionalism and dedication from both the employees there. After renting with Budget, I don't think I can ever go back to any of the other competitors.
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September 2013 by David Larsen
I made the mistake of renting a truck here twice. Both times they did not have the truck I had reserved well in advance. Both times they were not only apathetic, but unreservedly rude. Both times they were unwilling to assist me with getting a substitute truck rental or process a refund. Disorganized, abysmal customer service, and now months after the reservation they refused to honor I am still fighting unauthorized charges they made to my credit card. Do yourself a huge favor and get a rental somewhere else. The second time this happened I called U-Hall and they were able to get me in a better truck than the one I reserved with Budget, for a lower price, within 20 minutes.