-
December 2023 by Richard Todd
This branch is extremely inefficient, as is the whole of Wells Fargo. With an emergency situation, completely impossible to reach anyone at the branch by phone, email or any other form of communication, even the 1-800 customer service rep could not reach them through the internal line. This is the state of "non existant" customer service in banking and one of many reasons why Credit Unions are so much better. I will never do business with Wells Fargo again !
-
August 2023 by liliana puga
On August 14th approximately 12:00pm I was there for a company account depositing and getting change. I had the most Poor customer service by young lady teller very rude did not take the time to help And instead said to me “I will not be guessing what type of change you need” extremely rude and unprofessional… behavior was also done in front of branch manager. Amanda made things right and went the extra mile to help me with change and got me out of there in no time. Amanda was the example of stellar customer service! Thanks Amanda keep up the excellent customer service.
-
July 2023 by Bobbi S.
This is a review for Wells Fargo in general, staff at the branch are customer oriented and friendly but as a banking institution they have consistently failed customers over the last 3 years in Ventura. 1) Wells Fargo on Thompson closed, ATM removed as well; 2) ATM on Main Street removed; 3) ATM on Telegraph and Mills consistently can't disburse cash! A national bank closing down branches and ATM's that can't issue cash from customer accounts is unacceptable!! Wells Fargo executives need to rethink their strategy, or they risk an exodus of customers! Do better WF!
-
February 2023 by Aaron Nash
A bank that never runs out of ploys to separate customers from their money. However, I give them kudos for managing to stay in business. There’s nothing better than being too big to fail.
-
January 2023 by Jeff Stephens
Nine desks in the open lobby. Every one of them vacant at 1:30pm on a Monday. Three tellers open with a very long line. No one available to greet us or tell us when we can meet with a banker. Not going to wait in the very long line to be told by a teller that there is no one available to help us open a new account. Covid lock down is long over (Dec 2022). There is no excuse for this low level of staffing and complete lack of customer service.
-
September 2022 by 1st Place Motorsports 1st Place Motorsports
Very bad customer service. The young girl who is a teller is rude and has her own way of doing things. Maybe ampm would be a better alternative vs a banking carreer. We have used Wells Fargo for over 20 years personal and business. What a shame.
-
September 2022 by Steve Yue
Not enough tellers and more crowded since Wells Fargo closed a branch one mile away. Now all their customers come to our branch.
-
September 2022 by Constanze Rayhrer
Business bankers never available. Branches closed. Can’t call in to my branch. Emails not returned. Hours shorter than the other banks in town.
-
December 2021 by K H.
Worst lines. They need to hire more people. I called corporate but they were no help. For the amount of clients they need at least four tellers working at all times and you are lucky to get two here.
-
October 2021 by Michael R.
I go here because my mom banks here, but I bank elsewhere. Always very long lines and no help. Even when the line is out the door they won't have more than 2 tellers working the windows yet at least 5 people are working. Chase down the street keeps it moving and lines minimal
-
September 2021 by Moni Lei
2 tellers on a Friday ! Only 11 people including employees allowed inside at a time ridiculous ! Emoloyes number 7 that I can seeHuge line outside !
-
September 2021 by May S.
I used to love Wells Fargo but unfortunately I hate coming here now. The long lines are ridiculous the least they could do is hire more people and have more tellers open rather than only 2 when the lines are all the way outside.
-
July 2021 by Roy P.
I have used Wells Fargo for 36 years. No Mas! They were the best bank in Ventura city and their international connections helped me in my travels. Since closinng their branch on thompson in Ventura I have waited at the mills rd branch for from 27 minutes to 48 minutes to make a deposit when the internet deposit wouldnot accept a check and the background on the check was too light for the window deposit to read. Today I left after 30 minutes in line. When I wrote a letter of complaint to the main office, I was shined on. Tonight I charged $ 75.00 at a gas station then received a text from wells fargo stating I had charged $700.00 . I called the number, on hold 18 minutes Then was told that was from a withdrawal yesterday. Could not tell me why I received 4 texts in a 10 minute period stating urgently call re 700.oo gas purchase. Their incompetence has increased daily. Must be because of Covid or lack of interest in customers. Ill close my account when they open after the 4th of July Roy Price
