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August 2024 by Valary C
DO NOT BELIEVE THE ADVERTISED HOURS. ONLY OPEN FROM 3-5. THEY CANT BE BOTHERED TO UPDATE THE SIGNS OR SITE. I WAS AT THE LOCATION AT 11AM IT WAS CLOSED. A WORKER FROM UPS WHO WAS WALKING BY SAYS THEY ARE ONLY OPEN FROM 3-5. THE PICTURE WAS TAKEN AT 11AM.
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July 2024 by Chase
Packaged arrived at facility at 2am and was not on delivery vehicle as expected, so I drove to this facility. Says open 10-12 , so I went around 11:15, but they were closed after wasting my time driving all the way over there. Either someone is playing hooky or this place is really loosely ran. Im not willing to wait another day and a half for my package til 7pm. You guys are a joke!
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March 2024 by Danielle
I was suppose to have an iPad and keyboard delivered. Value $1995. The driver came to my door 7:30pm knocked, waited 30 seconds and posted a note re attempt delivery tomorrow. I see him in ring taking package back after one light knock and 27 seconds waiting for me to get downstairs.The next MORNING they tell me they cannot find my package. I speak with Janeen at wharehouse who states he was a new driver on my rout and always leaves too soon. Well now that driver is saying he went back to the yard left my iPad and keyboard on his truck and surprise, surprise my item is no where to be found. Janeen says it has been stolen in her yard and file a claim! She says I cannot speak with her manager and she can no longer speak with me. I am utterly disgusted at the service, professionalism and character of this ups. Don't ship ups!!!!
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December 2023 by Flores cali
Lazy. Out of 3 employees in the front office. They couldn't find my pakage that has been sitting there for 3 days. Zero effort to help. LAZY. I FOUND IT MYSELF ON A CART SITTING IN THE OFFICE. Packages 3 days old just sitting in the office. LAZY
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August 2023 by Juan Torres
Worst customer service.
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June 2023 by Joyce
UPS couldn’t deliver my package because of a problem they had so they diverted my package to this pick up location, in a different city. Yes that’s right, a different city. On top of that they’re only open four hours a day, M-F. Let me take a vacation day so I can pick up my misdelivered package.
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June 2023 by Sherry L. Rodriguez
I, have a security door where you either need to have a code or you have a key and that didn't happen they came by but they didn't drop it off and I kind of freaked out because I, needed that gift for a baby shower the next day so my Son, rushed me over to their office and thankfully, I was able to get the package!! I, was totally thankful and grateful for the town, I live in for over 60yrs. Okay, bye for now
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May 2023 by Kimberly
First, thank you to all delivery drivers!Im giving UPS 1 star because I have submitted CLEAR INSTRUCTIONS to where my packages should be dropped off and they are not being followed. This has been an ongoing issue, that I had to go in person to complain and the ups lady said they have alot of seasonal drivers that do not check the further instructions section. However, it does not excuse to not do their job correctly. I hope this can get resolved. Thnx.
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May 2023 by Sherry L. Rodriguez Rodriguez
I, have a security door where you either need to have a code or you have a key and that didn't happen they came by but they didn't drop it off and I kind of freaked out because I, needed that gift for a baby shower the next day so my Son, rushed me over to their office and thankfully, I was able to get the package!! I, was totally thankful and grateful for the town, I live in for over 60yrs. Okay, bye for now
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May 2023 by Deborah Hyppa
if you know how to read the schedule of when these customer centers are open it makes sense. It’s tied to the flow of business at UPS. Knowledgeable efficient, friendly staff.
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March 2023 by Allen Close
The person there does not know his job. He can not help with a shipping label.
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December 2022 by Rook006
Ups is great, haven't had problems with delivering or shipping packages
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September 2022 by Isaiah Scott
Picked up my camera to find that there was no camera in the box. Associate who gave the package to me wasn’t helpful in giving me options to get this figured out.Currently working with Amazon to get a replacement. Need to check your workers UPS someone inside had to have stolen my camera.
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September 2022 by Lawrence W. Young
Hours are odd, but sure pleased they are there and open to the public for shipping.
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August 2022 by I'am Sm!th
UPS us always busy
