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November 2023 by Ciara H.
Let me start by saying, i've shopped at this store for many many years, and have always had pleasant experiences with the staff of the store. So this post isn't about the store itself, but about the grooming department.I made an appointment weeks ago to try out their grooming for my 11month old rescue. I show up for his appointment with proof of vaccinations. However it didn't specify rabies. He has been groomed before with these vaccine records so i was stumped. So I take action and call the shelter he was from, because they would've obviously given him all his shots. The groomer says they have a 15 minute window, so i'm scrambling on the phone with shelter to send me proof of rabies. I get the proof at the 12 minute mark of the 15 minute window, his appt was at 11am, soooo relieved to be able to get my pup in, just for them to dryly say sorry we can't take him. I said what about the 15 minute window you just said I had, to which she replies matter of factly, Yea sorry that just pushes us back, we're not able to take him. Huh? What literally happened to my 15 minute window?????I understand scheduling, and sticking to it, but I was within the reasonable time THAT SHE SPECIFIED, and wasn't willing to honor her word. I'm not one to call out names or make negative reports, but i'm so upset at how that went down, here i am. Daisy and Erica - I really hope next time something like this happens with someone, you'll be a little more open to helping the situation, instead of so quick to turn away business. I was within reason, within YOUR timeframe that YOU specified. I honestly don't think I've ever been so disappointed with the lack of customer service there. I have attached pic showing that i was within the 15min window only to still be turned away.
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October 2023 by Jesse P.
As someone who makes all the rounds to local tropical fish stores, I make sure to always stop by this Petco as it's hands down the best one for aquatics. The Fish selection and presentation of the tanks are always great and have never brought diseases home from this store to my tanks. I think where the store really shines is the vast selection of fish supplies as everything is always stocked neatly. Always have fun here
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October 2023 by Mike Holmstrom
I was in there yesterday just minding my own business, maybe looking slightly confused, and Angie took it upon herself to ask ME if I needed help finding something. She then proceeded to help me find everything I needed, all while being unbelievably polite and helpful. It's very rare to encounter that kind of service ANYWHERE these days. Promote that woman!
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July 2023 by Anna M.
I had my dog scheduled for a grooming appointment which included bath and haircut but when I got there, they told me he was only scheduled for a bath since I had scheduled all my errands around his grooming appointment. I was pretty mad they said there was nothing they could do because they were already full for the day so I would have to reschedule, I told them thanks but I won't be back ever. I had gone about 5 times prior to that appt. And honestly was not that impressed but had not been anywhere else so I had nothing to compare it to, and once I did have to go back to have groomer redo my y dogs tail because it looked awful! Anyway I'm done I think I have given them enough chances. Good bye Petco!!
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June 2023 by Michael M.
The kindest most knowledgeable employees. They had to reduce the amount of pride toys for dogs because someone complained. Ignorance is alive and well in Ventura. Anyway, great store , great employees
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April 2023 by Adriana M.
What the hell just happened to my poor puppy? If you want a different looking dog , then this is the place for you. When I picked up my puppy, I didn't even recognize him. In addition, poor customer service with the groomers. I filed a complaint y with corporate. Extremely disappointed!!
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March 2023 by Estella Zaragoza
Very professional and knowledgeable about pets.
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January 2023 by Leslie B.
I get my two Aussies groomed at petco and it's always great. Daisy and Erika are amazing!! They work with my schedule if something needs to change and the girls always look so good. I also love the bows they put on them, haha. I would and do highly recommend them for any grooming services. Everyone is also so great when we check out.
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September 2022 by Melissa F.
Adrian helped me select a pink toe tarantula today. He was super knowledgeable and careful preparing her for transfer. He patiently spent 15 minutes gently coaxing her into the carrier. Adrian also helped us get an appropriate enclosure and accessories/food to make sure our new arachnid has everything she needs. Thank you! I will be back frequently to buy crickets and any thing else I may need to keep our tarantula happy and healthy.
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May 2022 by Bear R.
Super super disappointed with this place. I walked in with my two kids to get the PH level of our fish tank water to see if it's safe enough to get fish yet. I stood there waiting for 15 minutes while the sale associates saw me. One guy even saw me and I walked to him and he walked away from me.. I finally had his attention and no one even bothered asking if I need help. Clearly you see I am standing there.. a mother and her 2 children. What awful rude customer service .... Clearly lost a customer
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March 2022 by Mai T.
The Veterinarian Dr. Jayden Kim is very rude at the Vetco clinic. I have seen him throw a temper and yell at clients when administering vaccines. His staff is very nice and kind and it's shocking that they have to work with someone so rude. I have no idea why he's a Vet when he obviously has no patience with dogs or people.
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January 2022 by meagan m.
I went it to look for a dog toy as I am a dog sitter and was followed through the store.... Super creepy person approached me with a smile trying to play it off she even said hi to me.... I immediately left the store. What kind of person does this???
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December 2021 by Greg M.
My wife was out of town this weekend, so she asked me to pick up dog food. I'm not an animal person by nature, because my pet history is fraught with complexity, disappointment and pain. Nevertheless, I went to Petco, as directed, and was pleasantly surprised by the well-organized and spacious Petco aisles. For a time during my childhood, my mother intensely disliked the idea of having pets in our home and resisted my ardent pleas for a furry companion. Mom was pet-friendly until a herd of miniature horses escaped from a nearby carnival one summer and took refuge in our home for several hours while we were out. The aftermath of the equine home invasion left behind serious property damage, psychological scars, and far more pony-generated waste than thought possible from such tiny and comically adorable creatures. It was almost as if they were angry with my family and our simple belongings. Grandma Dorothea's prized collection of risqué pot holders had to be burned. At least that's what we told Grandma. At the time of the stampede, we were on vacation at a nearby highway rest stop. We didn't have a lot of money when I was young, but managed to save all of our loose change during the course of the year. The metallic bounty allowed us to subsidize carefree summer afternoons on a small patch of lush green grass, sunflowers and daisies at a highway rest stop near our home. Those summers were magical. We met a lot of interesting people, communed with nature, and ate way too much junk food. My brothers and I would use the sweat sock full of coins that my mother provided each of us at the beginning of each summer season to both patronize the rest stop vending machines and defend our family's patch of grass from incursion by other families or weary travelers who wandered into our tiny oasis. We looked forward to receiving our 'summer sock' full of loose change with the same giddy anticipation as our annual 'Christmas Cleaning Supplies and Yule Bucket' that we traditionally received on Christmas morning. We later suspected that Mom took advantage of the unlocked janitor's closet at our rest stop, but no one questioned the source of her generosity at the time or why we couldn't look in the trunk of our car after a long day of summer fun at the rest stop. Petco has hundreds of gift ideas for your pets, and the employees are consistently friendly, knowledgeable and empathetic. I was directed to the dog food aisle by a helpful employee as soon as I requested assistance, and was able to quickly and efficiently make my purchase without issue. On my way out of the store, I grabbed a sock puppet toy for the dogs and pocketed my change in anticipation of summer fun. Thank you Petco!
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September 2021 by John Anderson
I had a problem with the Petco App. After no help from customer service call in I went to this Petco. Kayleen was the first person to take the time and work thru the problem until it was solved. In my opinion she is the type of employee every business wishes they had! Thank you Kayleen for helping out you are amazing!
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June 2021 by Stacy S.
They wouldn't groom my dog because I gave her a half a Benadryl to calm her. Said it's "policy" but it's written no where. My dog desperately needs a haircut, will be going somewhere else.
