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May 2022 by Coraliz D.
The worst company for anyone to trust their loved ones with, they are never on time and have left my dad stranded after his dialysis. I am beyond myself on how this company is still in business. Please do not trust this company remember the name and if you receive this "transportation company" via your insurance say NO! I have called Alivi multiple times complaining to them and explaining the situation but they do not care because it is all about the money. Sad VERY SAD!
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September 2021 by Eden G.
A terrible idiot of a driver of one of your vans just almost hit me going left when they were in a RIGHT TURN ONLY LANE. What in the world! Make sure you have competent drivers before you hire them to drive medical patients around!!! So stupid. I hope she gets fired. Was off chimney lakes and argyle forest at about 7:35am. Do better!
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July 2021 by Jonathan K.
This company has a long track record of atrocious customer service zero care for human life and certain that this company is a front for a money laundering service. The information online is not reliable or accurate. The phone number though being listed as the contact doesn't reach anyone in the US with any sort of customer service representability. Our driver today was supposed to be here at noon and around one o clock after not being contacted at all by this "front" we called the supposed office number we reached someone who has no way of fixing our lack of a ride and no way to get us to a supervisor to resolve the issue. I am completely baffled by this "companies" inherent lack of give a f**** I HIGHLY RECCOMEND THAT IF YOU ARE WAITING ON THESE SERVICES REPORT THEM IN ADVANCE SAVE YOURSELF THE TROUBLE.
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June 2021 by Karen H.
This company was scheduled to pick me up at 7:08p for a sleep study appointment at 8:30p. I called and confirmed my ride in the early afternoon. At 7:15p, no one had arrived, so I called them back. They said that my driver would be here at 8p. At 8p, I called again. They canceled my ride saying that my driver was sick. You cannot depend on this company!!!
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November 2020 by Jamie D.
My first trip with this company was fair. I was only 5 minutes late to my appointment , but the driver was speeding the whole time. My second trip, I was an hour early to my appointment and again constant speeding and weaving in and out of traffic. My third trip with this company didn't happen. The driver was over an hour late to pick me up ,which only allowed 20 minutes to get to an appointment 23 miles away. Some of the drivers barely speak english. Do not recommend.
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August 2020 by Lisa M.
This company is unfit to handle people with disabilities.. I was made to sit in a small car with another rider during this pandemic. Not even a foot of soacw between ..including the driver..i opem my Window an was immediately told i couldn't..an he put it upi continued to roll ot down an he was yelling at me.. The driver turned around an said he was taking me back to where my appointment was.. I refused to get out. Told him to call the police but i wasnt getting out as it took over 2 hours for my ride to pick me up.. Im a permanently disabled woman..an just had 2 teeth pulled am made to sit there in pain an waiting an wairing for my ride. This is why you should not ride with them. 1. no english 2. Lied an said i wanted the window open on the highway..which we didnt go on. 3. Doesn't treat people with respect.. 4. Liars..liars..liars..
