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March 2022 by Michael E.
Great customer service and the feathers are so very pretty and great quality!! I would definitely recommend this place!
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February 2022 by lora r.
I would definitely not recommend this place. The feathers are horrible quality and they do not stand behind their products. I have a business that builds flower walls and feather walls. This was one of the first feather companies I purchased from. I have since learned so much. This company has a quality control problem with their drying process, Because of the the feathers look wet and not fluffy. Also you need to stay on top of them if you have any kind of refund. They owed my company almost $900 and it wasn't until I followed up a few months after, did they issue my refund.
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October 2021 by Al Allen
Crystal took good care of us. Superb selection of every type of feather. Great website!
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October 2020 by Douglas Blue Feather
I was unhappy with the bulk order of barred wild turkey round feathers that I received. There were several small feathers, some under 10 inches and only 1.5 inches wide and not enough large feathers to use for what I was making. When I notified the company about my concern, they graciously offered to have the feathers returned and waive the restocking fee. Thanks for the great customer service.
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October 2019 by Mike Wright
Only sent half the number of feathers advertised, later claimed it's "by weight." Customer service was rude and called us liars when we told them that we only received a portion of our order. Avoid at all costs!
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October 2019 by Savannah Stambaugh
I called about getting ostrich plumes custom dyed twice and both times I spoke to very nice ladies that were very accommodating, answered all of my questions, and have my order history from 2 years back which is convenient for my poor memory. I was worried about them being shipped since I’m on the other side of the country, but the packaging was well done and secure so the large feathers were not damaged by their long trip. The feathers I had custom dyed were even more beautiful than the pre dyed ones. Very happy with this company and will continue to order from them.
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October 2019 by Kate T
I've' ordered from Moonlight a couple of times now and am very happy with the service. I think some of the unfortunate reviews are a result of 'off' days....it happens to all businesses once in a while. Ordering from Canada to the U.S. can often be a huge headache....but Moonlight's tracking to my door was fantastic. I like the selection and I feel the pricing is very fair. Moonlight is my 'go to' for feathers for my couture business.
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October 2019 by The Firedrake
Offered to sell them over $4000 worth of exotic parrot feathers at a large wholesale price only to be ignored after the first email exchange. When I finally got ahold of them over a week later, I was excited to tell them I had another 60some hyacinth feathers to add to the 600+ feathers I already had but before I could, they dismissively told me they weren't interested. I was more than willing to negotiate for the whole lot but they didn't even let me get to that part.For a company that sells a whole bunch of rare feathers, you would think they'd be interested in a whole bunch of rare feathers but then again, who says you need business acumen to own a business?
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October 2019 by Isabel Franco
Ordered red and black feathers (about 20 dollar value). Never received package. Marked delivered, but never had anything in my mailbox. Sent several emails. Only received one response saying to check with post office. After that Moonlight never replied. Called the business and was told there was nothing to do, basically take the loss. Terrible customer service. For the amount of the purchase most businesses are willing to work something out. Wouldn't order from here again.
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October 2019 by Brian Wright
I ordered 18 bags of 50 ostrich feathers and only recieved 9 bags of 50 count. The biggest concern is each bag had two different bar codes and an invoice saying it was complete.Where is the other half of the order?When we got a hold of the seller they said it was by weight and not count, even though they clearly advertise by count. Then they proceeded to call us a liar about what we had recieved.Awful predatory business practices, fraudsters, avoid at all costs.Edit: yes they did send some additional. But, we only recieved 9 bags at 50 count with two packing stickers on each. No we did not misplace anything, yes this business is shady. Still stand by that they should be avoided at all costs.
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October 2017 by M Welch
Purchased a jungle cock neck on ebay, top quality, top price. What showed up was a fake quality neck doctored with lacquer paint. Complete denial on their part, have sent back waiting for a refund.
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October 2017 by Pompom Dog
My order came promptly, and was as shown in the pictures on the website.
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October 2017 by Artistry In Motion
Asked for custom dyed feathers to match feathers we already had in shop and they were given five days to get it to us. I spoke with Joey and he managed to not only get it to us in time, but the dye job was perfect and matches what we have perfectly!
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October 2016 by stephanie castejon
I ordered my items on 4/11 and came home today on 4/13 to find my package was delivered!! AMAZING SHIPPING!!!!! I was already pleased with their prices but to top it off with 1 day shipping is incredible. I will be making use of my coupon for another purchase. Thank you!
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October 2016 by M Nierman
I purchased a package of ring-neck pheasant feathers from you and they arrived today. They are beautiful and were sent so they didn't bend or separate. I have ordered feathers from other companies but will now order my feathers only from Moonlight because of the great condition they were in.I am starting an internet business this summer. I order rough rocks from all over the world, tumble and polish them, then shape and set them. I use feathers in a lot of my work and will always buy from Moonlight in the future!Thanks,Michelle Nierman
