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November 2023 by amy redman
Amazing help.from respiratory therapist, Rachelle, who helped with getting my machine pressure set properly. She has also guided me om mask options as well. Great service!
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August 2023 by M Mridha
I was surprised by the professionalism of Ms. Rachelle Macalma, one of the Respiratory therapist from Good Night medical. She didn’t had to help me but she took time and explained everything which mask is good for me. Not only that she called the re supply department on behalf of me to fix my sleeping mask. Thank you for your outstanding service.
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August 2023 by Test Name
Rachelle Macalma was ABSOLUTELY OUTSTANDING in her helpfulness. She was the only person to resolve my problem in nearly two months.
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April 2022 by Rick Sanchez
Train Wreck!This place has no concept of organization, customer service or responsiveness. They can't even tell you what your resupply order items cost! And forget about transferring your medical records/prescriptions to another provider. If your doctor automatically sends your orders/prescriptions here, tell them where you actually want them sent as this is NOT the place you want 'serving' you!
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March 2022 by Kazzie Katokon
Called Good Night Medical to inquire of my CPAP air RX adjustment and Rachelle Macalma was excellent customer service, to be totally honest, she was one that actually provided a well executed Customer Service, haven't had that type service in a long time, meant alot! Thank you!
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March 2022 by Wayne Qunell
Rachelle has proficiently helped me with all issues with my replacement CPAP! DEFINITELY a very concerned representative of which her company should be very proud of ......Wayne Qunell
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February 2022 by Yvonne ZHANG
This is the first time I have used a CPAP machine. It was a challenging start, and it is still so now adapting to the machine. From extended wait for the machine to be delivered due to inventory availability, replacing with suitable mask after a failed one, to finally setting up the machine at home and starting to apply it, it was not an easy job. Luckily, I have known Rachelle, my appointed therapist. She is friendly, patient and kind in person. When it comes to her profession, she is knowledgeable and resourceful. She was always attentive to my questions and concerns with valuable advice. I also wanted to say thank you to Audrey from the Resupply Team for her immediate response to replacing the defective one that I received with a new one. Thank you both for your good jobs done!
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January 2022 by Susan Carreon
No words can describe the kind of assistance we've received from Rachelle MaCalma. To experience her professionalism in dealing with her patients is one of a kind. Her service to us is unparalleled! She expediously handled our case efficiently with ease. That extra effort was beyond expectation and we appreciate it very much. What an asset she is to MetroMed. Thank you for having someone who has given us so much information and for her following through every step of the way until the final shipment of our CPAP. She definitely has done more than what is required of her. We are very grateful. We are hoping for just recognition credit due her. Thank you very much for giving us the chance to do so.
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November 2021 by Christina Muncal
Thank you Rachelle Macalma for being patient with us and doing a wonderful work yesterday. It was a big help for me and Melinda. We admire your work ethic. Thank you so much for helping us!
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October 2021 by sue cohen fine art
I was initially apprehensive about going in to meet with a respiratory therapist, but Rachelle was absolutely incredible. They were not crowded, everything was spotless, and after a brief wait, she patiently spent time showing me why my new mask wasn’t working (too big!), how to deal with pesky air leaks and dry mouth, and proper and THOROUGH cleaning instructions. After my first good night’s sleep in a month thanks to her advice, I was able to text her some more specific questions about supplies and tools, and she graciously and completely answered everything and put me at ease. Plus, sent helpful video links! I’m so grateful and truly impressed at her expertise, patience, and compassion. 5 stars all the way!!
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October 2021 by Amy Hess
Rachelle is so helpful and has really been a lifesaver. I really appreciate all her help and advise. She knows her stuff as she is a user of the equipment and can relate to problems that arise. Thank you so much Rachelle!
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September 2021 by John Rubey
Rachelle is exceptional and relentless in pursuit of comfort plus the best rest and care for her walk-in clients. I recommend Rachelle and MetroMed Ventura unconditionally.
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August 2021 by Wayne Shaw
Rachelle Macalma is very knowledgeable in all aspects of respiratory therapy, from both a treatment viewpoint and an equipment viewpoint. She is very friendly and always able to address my questions with respect to respiratory therapy.MetroMed is very fortunate to have Rachelle as an employee!
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August 2021 by Samuel Moore
I had a great appt. with Susan Wells at Good Night Medical. After 2 months of sleepless nights in a short time, she was able to get me the c-pap I needed thanks to her attention to detail and tenacity. Thanks again Susan….Sincerely, Sam Moore
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August 2021 by rich bar
Rachelle Macalma help me today with my machine and accessories. She was patient, knowledgeable and kind. I've been using a cpap for some time and she taught me much. She is a great employee and person and am very happy with our meeting. Richard B.
