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November 2023 by Nancy W.
I LOVE my new 2024 Subaru Forester and Kirby Subaru of Ventura!!Bob "Indy" Thacker is my "go to" guy for the past 4 cars I've leased and he is beyond patient and understanding! He makes buying and leasing a breeze and takes time to explain all my options! Since 2015 Bob has made it possible for me to drive the safest car on the road and I am filled with happiness and gratitude from the experience! I will ALWAYS be a Kirby Subaru of Ventura customer since they make you feel like you're part of a very special family with their amazing cars and outstanding customer service! THANK YOU BOB!
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November 2023 by Vincent T.
I want to thank Rick Mueller for helping me lease my 2024 Subaru Outback Touring XT. It is an amazing care and Rick made it happen for me. I wanted to lease the Solterra (all EV) but because of the lackluster range, charging speed/time and this being the first generation, I will skip this for now. Good news is in the the next couple of years Subaru will be introducing their hybrid vehicle or vehicles. Can't wait when Subaru do announce the hybrids. Thank you Rick! I believe this is my second Subaru from you.
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November 2023 by Bill Zigler
Robert Papandrea was awesome. He located our desired vehicle at another dealership, created a very attractive deal, and had it delivered to Kirby Subaru the next day. We arrived, checked it out, and quickly and painlessly completed all paperwork and were on our way. Thanks Robert, Thanks Kirby!
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November 2023 by Loretta L.
We owned a kia Soul for 2 years from the Kirby dealership. Yesterday we went to check the Subaru 's vehicles, same dealership. My husband and I were in a fishing expedition, Maybe a trade in for a Crosstrek, the car I had in mind, if a good deal were to shape! I never thought that after 2 hours we would walk out with a new white Crosstrek, the premium model! It will be my new car much better to drive in the LA traffic than the Kia. It was a smooth transaction, The sales agent, Matthew A. that we dealt with, put no pressure on us, showed us around the lot, explained at length about the car features, offered us a fare price for a trade in and we also got a bit of a discount on the Subaru, the 2024 model. The new cars had just got in the lot. We couldn't resist! It was a nice experience and I love my new car! It even fits in the garage!!Thank you, Loretta L. Carpinteria
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November 2023 by Cory Evans
Matthew at Kirby Subaru is your guy! He knows his stuff and makes sure you do too. He was so patient to answer all my questions and give me the honest facts, making my decision to buy my new Crosstrek a breeze. He also drives his own Subaru which was a nice connection that made me feel confident he was the right guy to trust with my business! So happy with my choice and Matthew made it so easy!
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October 2023 by Kristen S.
My custom car was delivered faster than I expected, and I genuinely feel like I could show up anytime with questions for the team and be welcomed and taken care of. Robert took care of everything.
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October 2023 by Edwin Atienza
I purchased a brand new 2023 Subaru Wrx limited September 30th with the help of Matthew A and Jordan F. The process was smooth and transparent everything about the deal was on paper over the email, so when we got to the dealership, there was no change so we didnt have to waste time negotiating. that was a big deal because I live quite far away and I didnt want to drive there and not make a purchase. there is a reason why their review is high and it shows. I will definitely be purchasing my next vehicle with Kirby Subaru of Ventura!
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October 2023 by Kevin Schmidt
I bought a new Outback from Kirby Subaru a couple of days ago. From my first phone call up through driving off the lot, the entire team was friendly, helpful, organized, and unquestionably committed to ensuring a good experience. My sales rep, Ricky, was completely ready for my visit and knew the inventory that met my needs. I received a good trade-in value, and there were some additional optional purchase items that were offered and clearly explained without any "hard sell" tactics. For example, there was an extended warranty which I meant to purchase but had forgotten to discuss, and I'm glad they brought it up as an option.For great pricing and an excellent, knowledgeable, committed team, I absolutely recommend Kirby Subaru.
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October 2023 by Kay Wigton
Best car buying experience ever!! Bruce Holly is so amazing and helpful! He introduced us to Tim Miller who showed us only the cars we requested, helped us understand the different features, helped through the financing process (which was a bit of a challenge for the great finance lady because of some credit issues) and kept us informed at every step of the way. We walked in looking for a car and left 2 and 1/2 hours later with the transaction completed and a be vehicle to drive home. I would recommend Kirby Subaru to anyone looking for a car and I am going to bring another daughter in next week to buy a second vehicle!!
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October 2023 by Caliph Judd
Avoid this dealership if you want your car to be worked on professionally and would like everything put back together properly. Service team has a gross lacking professionalism. Short story time, I brought my car to get service done. I had two bring it there twice in one week because they simply didn’t fix the problem nor did they put things back where they belonged. When I respectfully confronted them about it, was called a liar. I was called a liar up until I showed them the pictures I took of my car before I dropped it off to them that day, which displayed the parts that were missing were in fact on the car before I brought it there. After speaking with Sergio Perez, the sales manager I was told that everything was going to be fix accordingly and properly, it wasn’t. In fact they tried to extort money out of me by trying to have me pay for a vehicle teardown which was unnecessary. So after speaking with Subaru of America I decided to take my car to another dealership to get the work properly completed. A few months later I returned to Kirby Subaru to purchase motor oil and two days later I was informed I can no longer do business with them because they don’t like the truthful report I told Subaru of America and because a lie one of there service workers reported. Which I have proof and showed them. So at the end of it I lost my account with them and I’m now forced to drive 30 minutes away because they couldn’t do their job correctly and their feelings are hurt about a report of them being con artists. So do what you will with this story, but if I were you I’d avoid them at all costs.
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October 2023 by Rica S.
Thank you again to Rick Mueller!!! Our favorite salesman! Thank you for making it happen again and again for us! This is our 3rd Subaru. Thank you for everything you've done for us. We appreciate you so much! We wish you all the best! And more cars to sell!! Thank you Rick!! Thank you Kirby Subaru. Always, Rica and Eli
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September 2023 by Pascal Giraudon
Great overall experience . I got the car I wanted and have to thank Rick for his help and unwavering efforts to make sure that I'd be happy with my experience at Kirby Subaru. It didn't feel at all like I was at a dealership, everything went smoothly . Thanks again to Rick, always smiling and friendly, making me and my wife feeling comfortable, and believe me, she is a tough one to please !Thanks to Adam too who made the financial part painless, almost...overall the best experience I ever had buying a car. Thanks you allPascal
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September 2023 by Jonathan Carillo
Tim was our sales specialist. He did not try to up sale nor did he attempt to convince us of things we did not need or want. He worked with what we asked for and more. I recommend you ask for Tim if you visit Kirby Subaru, he is very knowledgeable and if he doesn't have an answer to something he will find out for you. This was a very pleasant experience since this was the first major purchase that my wife and I would take on as newly weds.Thank you Tim and Kirby Subaru
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August 2023 by Catherine K.
I have purchased my last 3 vehicles from Kirby with a fantastic experience always. Most recently I needed a very quick turnaround and safe option to take back to Oregon for driving in snow and ice. I had a Kia to trade in for a Subaru and wanted a gently used SUV with low mileage. The response by Jim Reed, Internet Sales Manager, was swift with a perfect match! I most appreciated his patience and understanding and making it easy and within my budget. He was thorough in describing my new car's features before I drove off and guided me by phone during off hours while on the road. Call Kirby first always for great options and Jim specifically if your want a used car you can count on!
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August 2023 by Candice C.
I bought out my lease recently and was assisted by Austin Dietz. He was very personable, knowledgeable and kind. After going on to the finance office I was again in great hands. I felt like I was truly cared for and not just another customer to be pushed through. I had an overall enjoyable experience. I've had some unsettling experiences at other dealerships in the past. At Kirby in Ventura from the sales to the service department I've been very satisfied multiple times over. A valued customer since 2011. This is my 3rd Subaru I've owned and my second Forester.
