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December 2023 by David M.
My wife and I used Keenan for our plumbing supplies from our contractor's recommendation and he felt they have always been good to him. Our experience is not the same. The service staff has not been polite or been very helpful. We had to return a wall mounted faucet that leaked after installation. Trying to get it replaced has been a great big hassle. They are not helpful and almost refuse to provide any information regarding the status of a new faucet. Other places are nicer and may be little more expensive, but to pay a little more for better service is totally worth it.
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February 2023 by Szilvia Beylik
Just called for a part. Very unhelpful whoever picked up.
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June 2022 by Devin Brewer
These guys will give you the wrong parts after giving them model and serial numbers while looking it up on the computer in front of you and will take zero responsibility for it when you come back. They'll act like it never happened, lie to you, and make you, the customer feel incompetent. Never again will I come back and do business.
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May 2022 by Anthony Andre
Going back to Keenan for my plumbing and sewer jetting supplies from now on. I was having a hard time finding a 1/4" spring lead for my jetter hose and finally came across Keenan which is across the street from my old church.I called and spoke to Nick and he was outstanding. Great vibes and customer service. He found what I needed at a great price and said it would be here about 5 days later and called me today to let me know it was in.I picked it up at the parts counter where I met Chris the manager who was also really nice. We had some good conversation and I told them I would help them with editing their Google Business hours since they didn't really understand how it worked.As an owner of a tech company in Ventura, I told them I would help real quick so others would have the correct hours. I just submitted the edit for Google to approve since their hours on my google maps said they were open at 9am M-F and closed at 4pm which concerned me because Nick said they'd be open until 4:30pm and it was like 4:15 when I left my office to get my jetter nozzle.I would recommend them for your plumbing supply needs and will be buying from them again when I need more stuff. You won't be disappointed, so give them a try today.Thanks again guys,-Anthony
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January 2022 by A C.
If I could give zero I would. They treat customers like total crap! Do not buy from here. There are tons of other spots like Ferguson & Vic's. They are rude...Not helpful & make you feel unwelcome. Do yourself a favor and don't waste your time or money here! The other places have way more variety & make you feel welcome! Especially when it comes to spending a good amount on faucets etc.
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July 2021 by Mike Montgomery
I ordered about $2000 worth of Kohler plumbing fixtures in early April 2021 for a major bathroom remodel. 9of the 10 items were available for pickup within the first week and i was told that the outstanding wall mount faucet would not be available until early June , unless they could obtain it from another of their locations. It is now late July, the bathroom remodel his complete but I am still waiting for the faucet. Keenan cannot tell me when I can expect the faucet and most recently ,i cannot even get through to anyone at Keenan via the phone.
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February 2020 by Octavio H.
Worse, and most rudest customer service I have ever received. My 4th time going to this place, and every time it's the same thing with the same sells person. Would definitely never be back and I'll take my money somewhere else. Instead of trying to help out the customer he just responds "I don't know what you're talking about"
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May 2019 by Jamie Cruckson
I showed up for a warranty swap out and was greeted with great customer service.
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April 2019 by sue chenoweth
I was very happy with the attention and assistance I received when recently ordering an entire bathroom of appliances; fans, lights, sinks, faucets, tub, toilet and more. Their prices were competitive and everything was delivered in time for my remodel.
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January 2019 by Davie H.
Used Keenan for a bathroom remodel this winter. Ordering was a breeze and Christine quickly zeroed in on our preferences and suggested classic and affordable options to choose from. When an accidental forklift disaster (at the manufacturer) ruined the last bathroom vanity we had ordered, she quickly refunded the item and helped us find an equal alternative with little or no delay. I will use Keenan again when I remodel my other bathroom!
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August 2018 by Raul C.
Best service ... they're always on point if I need something they have... if I don't know what it is they all explain it to me ...
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May 2018 by luke yeron
Looked for some parts across town no one had a clue what they were. Went into Keenan plumbing talked to a man named scott who nailed every piece without question. Thanks Scott I'll recommend Keenan to all contractors I know.
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April 2017 by Linda B.
I bought a Kohler Executive Chef under-mount double sink here and it was $150 cheaper than the big box stores. Great service and we took it with us. I would highly recommend checking this supply store out. I knew what i wanted and we found it in the catalog. Located in Ventura. Thanks, Christie
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April 2012 by Rick Neal
These guys are pretty helpful.