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March 2024 by Jeffery L.
Jiffy Lube isn't so Jiffy. I showed up right at opening at 8:05am. There was only one other car in the bay. The place was like a ghost town even though there were 4 employees on site. When I did see an employee they weren't servicing vehicles. They were walking aimlessly around. Much as Hevee B. Indicated a few posts below the employees seem to have a complete lack of a sense of "Jiffy." For 90% of the time my car was left in the bay unattended to. It took 1.5 hours to get an oil change. I was the second car here for the day. The owner of this place needs to have a talk with their employees or change the name to Lazy Lube. Won't be back here.
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February 2024 by Mary M.
Great service by Sebastian and Drew! They explained everything and honored my coupon and didn't try to oversell. I have used this location for many years and always am happy.
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January 2024 by Gail J.
Service was indeed in a jiffy and the staff waa friendly and courteous. But, at the end, I specifically asked if they topped off all my fluids. I knew going in that my windshield washer fluid reservoir was bone dry. They assured me that they took care of it all. On my way out of the lot, tried to clean my windshield...no fluid. Had to turn right back. Still giving 4 stars because I believe that honest mistakes do happen, and everyone deserves grace. After my next trip there, I will let you know if they deserve 5 stars.
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January 2024 by Hevee B.
I am setting my rating to 3 stars in hopes this was an isolated incident. Nearly two hours as the only active customer. I watched three vehicles receive service before they had finished my vehicle. No lubrication of suspension, no checking diff fluid, no windows cleaned, no vacuum of floor, no check on wipers or DEF whatsoever, what I did get was a protracted process while the group meandered around for 15 minutes to start the service. Going to have to say, nothing "JIFFY" professional about this location on this day. What I did end up with was a vehicle with greasy hand prints all over the front of truck. Very disappointed in this service. I have used this location several times in the past but today makes me question if I should return. Isolated event? Let's hope so because there will not be a repeat of today if they care about customers. I should have gone back but after nearly two hours I had to get to other activities. Happy to discuss with management.
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December 2023 by Terrie T.
The usual... Two women go in & staff thinks, "aha!!! We can tell them they need this done, that done"!!! They kept kachinging $$$ me but I told them No, just do the job I asked You, an oil change!!! Did get an air filter because the one I had was soggy from car washes & rain.... Hate places that can't be upfront and honest!!! Would have taken to someone I trust but I had to go out of town next day & he was busy...
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December 2023 by jim catella
Went in first time today for oil change. Nice young fellow helped me. (Didn’t catch his name) Very knowledgeable and friendly. In and out in about 15 minutes. Couldn’t ask for any better service.
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December 2023 by Marty Meyer
They did a great job. The young techs are very nice and polite. All the work was finished in less time than expected. I'll be back!
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December 2023 by Jennifer Dion
The associates are kind, attentive, respectful and go out of their way to make sure I am receiving the full services I have paid for. Additionally, I find that the pricing is incredibly reasonable. The sticker they place on the top left of my windshield is helpful as it reminds me of when my next service is due. I am always satisfied with the job they perform..
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December 2023 by david diaz
Great service, Drew and the team treated me like family. They educated me on my car and got me out of there faster than I expected. Definitely coming back with my other vehicles.
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December 2023 by Duane Seaton
This is my third time coming to this location, and all three times there was some type of issue. First time, not enough staffing, and was told there would be a two hour wait. Second time was told there would be an hour and a half wait. Not really jiffy as the name implies. To top it off the didn’t have the manifest for my particular vehicle, so the decided to use one from the previous year. Third time, today, I wanted an oil and filter change plus a tire rotation. I was told it couldn’t be done today due to another car being on the lift. Hard for me to comprehend an automotive shop with no jack, but I digress. I hope we’re not in this city long, or maybe we can find a shop that would be able to do a complete service in a “Jiffy”.
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December 2023 by Jan Hawley
The crew at Jiffy Lube Ventura is exceptional! They are friendly, professional and take very good care of their customers. I highly recommend them to care for your auto needs.
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December 2023 by Stephen Moore
It was okay, but I didn't give 5 stars bcz they didn't know how to reset the 'maintenance needed' light on my Prius, so that was a minor inconvenience.
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December 2023 by David D.
I was in and out. the guys there took care of my car like it was their own and brought me up to speed on all I needed to know about my vehicle. A value I wish other companies could copy. Drew and the team were extremely helpful and kind. definitely going back with my other vehicles.
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November 2023 by Chuck M.
The only reason I try to go here is the fact that they use Castrol oil. I've had some bad luck with them. The last two times I went, they did not check my tire pressures. Tonight, I went, and they didn't have a filter for my Honda Pilot! Very disorganized. I've had to switch to Valvoline for my fleet:(
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November 2023 by Megan Orsua-Guerra
The staff was very kind, professional, and attentive to my needs. They worked together to address all the customers as efficiently as possible. They also let me know about an issue related to the engine, and how I could have it fixed. Overall I had an excellent experience there!Service: Oil change