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March 2024 by Mark Custance
They need to change their hours on maps. Drove 45 minutes to find it closed!
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December 2023 by Jimmy Colborn
Go somewhere else…..I purchased a spa cover and was told 4 weeks to receive it. 8 weeks later, never heard from them reached back out, they never ordered it. Then when asking for a refund, I was told “they had a new credit card machine” and didn’t know how to do refunds. Needless to say they never got back to me saying they had it figured out. So once again, I had to be proactive and go back in to have someone refund me.
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January 2023 by Brian Stafford
Have attempted to work with this store our hotsprings spa. Absolutely unhelpful every time unless you know exactly what you need. If you have a hot tub with issues, they are unhelpful,,, and it never changes.
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September 2022 by David Laue
I'm giving one star only because it's required to get my review posted. Steer clear of this place folks. We purchased our Fantasy Spa from them just over 5 years ago. It started developing cracks 4 years after we received it. I called the store and some numbskull said someone would call us back. I tried again in a few weeks got the message machine. A few months later it started leaking and I called the store and told them what was happening. They said someone would call us back. A month later I called and they told me your spa just passed warranty and there was nothing we could and I would have to call the factory.
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September 2022 by Craig Eiland
If I could give this place a negative 5 I would! When we walked in, the sales guy, sitting in a chair lower than the reception desk, never even got up! We asked a series of questions, still never getting up, he offered limited if any answers to our questions, and offered no product information. The showroom looked sad, with 2 spas as samples. The guy told us nothing about the models, and sat and drank his coffee. If I were the owner of this showroom, I would suggest firing this guy ASAP and I wanted you to know based on this experience, I wont be buying a HotSpring Spa!
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June 2022 by Vega F.
Talk about customer service...we were looking for salt cartridges and the owner arranged for a special delivery in one day to get it to us so we could balance the spa before we left on vacation. They made my day/month...thank you!
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May 2022 by Branden D.
So here we are still no help and no call backs!!! So much for a warranty!!! Warranty is only as good as the place it was purchased from. Oh and still have no step to get into my spa as I have already paid for them! You'd think I'd get a phone call and this shows how poorly this business is ran and managed.
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September 2021 by judah kuper
Maybe they were good before? Not now, unknowledgeable staff. Didn't understand Hot Tub basics let alone normal electrical questions. Told me 3 weeks delivery when they actually had no idea but knew it would be months at best. Go elsewhere. I built a new specifically sized cement pad for a tub that was never coming.
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July 2021 by Vanda W.
Although we had to wait quite awhile for our Pace spa, the fault was with Covid not the store. Our contact with Xavier was pleasant and the guys who delivered and setup our spa were top notch. We called customer service located in Vista, Ca. A couple of times with electrical wiring questions and they were also helpful and knowledgeable.
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April 2021 by Nicole G.
Hi. We just wanted to leave a review about Hot Spring and Xavier. I called earlier this week and asked for help and Xavier came in on his day off to help get our Jacuzzi going for my son's birthday. He also was very professional and helpful later in the week when I had some issues with the Jacuzzi. I would definitely recommend Hot Spring and appreciate Xavier's help. We will be going back soon to buy a product and ask more questions.
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November 2020 by Captain T.
I have owned four Hot Spring Spas over the years. GREAT product. That being said, spa dealers have consistently underwhelmed me. This operation is no different. Just called about parts. Customers seem to be an annoyance to this business...I will never attempt to bring them my business again...
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September 2020 by Rusti Troyna
The staff is wonderful! Very helpful and knowledgeable
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September 2018 by kathy stoddard
I had dreamed for a long time about purchasing a spa . Barry was very helpful and in no time I had this in my yard and within 24 hours was in the spa. Excellent service and affordable. Don’t know why I waited so long .
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September 2018 by suzi perret
This is where I get my spa supplies.
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September 2017 by Mandy Kaneko
Have owned for 2 years now. Purchased a cheaper model for a starter and it's been PERFECT. From sales to install, had great experience. I love how even two years later I can go in and get great advice for maint. And care tips.
