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May 2024 by misti pyper
I have had the armor heavy duty dog door that is compatible with my sliding glass door for more then a year now and I decided to replace the flap because it was dirty because I did not clean it often enough. I mixed up some of the pieces and was unable to reassemble the door. Hi Tech pet took care of me in a way i have not see in a long time!!! they sent me a video and It turned out I had messed up the pieces so badly that it still was not going to help me. Once I let them know they took a door apart in the factory and sent me images with the individual pieces labeled so I was finally able to fix what I broke. I will be a Hi Tech pet customer for life!! they in fact care about their customers!!!
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December 2023 by Indraneel Chakrabarty
Website is very misleading. First of all, on the home page on the top right corner it says "Guaranteed satisfaction. Easy returns, no problem unsolved. Ever!” This is very misleading. I purchased an automatic door that goes into a sliding door based on the nice online videos demonstrating this product and what seemed to be a straightforward return policy. My sliding door is 88" tall. The height of a regular door is clearly visible on the selection tab at 75” - 80 1/4” but the height of the Tall doors is not clearly viewable on the website. All it says is +30 when you click on it as a selection and does not give a range like the regular height door. I assumed the Tall door would be the next range up from 80" to 30" extra inches. However, I came to find out that the Tall door apparently fits 93" - 96" only. In addition, during the steps to purchase this product, there is never a disclaimer that says to be sure to be accurate about the door height and a 20% restocking fee on a $1000 item. There should have been a disclaimer that popped up before finalizing the purchase given the high amount for restocking fee and that the customer would be responsible for return shipping on a heavy product, especially for a $1000 product. One should not have to find that in the fine print that is listed somewhere else on their webpage. However, when you do click on the more details part of the returns they make very bold statements with checks on The BEST Refund Policy, The BEST Warranty, and the BEST Shipping. Under "The BEST Refund Policy, it says 90 Days, We Pay Shipping Both Ways!” As for the best refund policy, I don’t see a best refund policy here when the customer has to pay for the return shipping and a 20% restocking fee. In addition, they simply said they had no solution for the height of my sliding door which does not comply with “no problem unsolved. Ever" as stated on their home page. Customer service had very short and rude responses to my emails. I ended up spending an extra $250 ($48 return shipping and 20% restocking fee) on a brand new unused product I could not use nor find a solution too, not to mention all of my precious time unpacking, repacking, and then taking it back to FedEx to return. They state they want to make a raving fan but this was quite the opposite experience. Their website needs to be looked into for misleading statements and ethics.
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December 2023 by Lori D
I purchase the automated dog door in November 2022. I love this door. I have it plugged into a smart outlet and we can control it by the app. If it’s raining I can lock the door. I had called customer service to order a replace plastic door because it got scratched up on something inside and no questions asked they are shipping me the new door the same day at no cost. I have dealt with the company for over a year and think their customer service and their product is the best. Thank you
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August 2023 by Jarad Bishop
Thank you High Tech Pet and especially Heather in Customer Service for helping me find the right product for my very anxious and excited puppy. With Heather's help we found the perfect product and my fur baby has never been more well behaved and happy. Thank you High Tech Pet family
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July 2023 by 805Local
I love my WiFi Power Pet Door! My fur babies love the freedom to come and go as they please and I love that don't have to wake up in the middle of the night for their potty breaks.Before I committed to buying the door I called customer service a few times and spoke with Heather and Brian they were both very knowledgeable and answered all my questions. Heather also gave me her direct email should I have any other questions I could reach her directly.Great customer service!!!
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July 2023 by Pennie Huber
I called 3 times today(10:15, 12:25, and 2 pm) 7-17-23, NO ANSWER. Answering machine said, Leave a message" I did leave my phone number. No response from High TecI hesitate to order from a company who doesn't answer their ownphone !!!!!!
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July 2023 by Chad K.
Pathetic customer service.... They FINALLY responded to my PM and asked me for my contact number and email but then didnt call me or email me! WTF do you think I would buy your product when you cant even contact me to answer some basic questions about YOUR products! WOW! DO NOT PURCHASE anything from them!
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June 2023 by Matthew G.
Ordered batteries forthe collar for our pet door. Batteries only last a month at best. Paid for over night at $32.00 for $30.00 worrth of batteries so my dog can go out to go to the bathroom while I am at work. Never came like promised. Called the HOT LINE. On hold waiting for real person for almost 11 minutes and got a recording. Left message. No return call. Called back and same thing 4 times. Never a return call or live person on the line. Their web site brags abou fake customer service. DON"T believe it. I hope they send someone to clean up the dog poop in my house. HORRIBLE..... Don't buy anything from these guys.
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June 2023 by George D.
Once you have one of these doors, you won't ever want to live without it (and either will your pet). We got our first years ago and bought another for our outside office and both doors are still going strong. We've had to replace a few parts over that time but it's always been straightforward and easy. Their customer service is great. I've called and also gone to their place of business, as I'm not too far, and everyone is so nice. I highly recommend their pet doors!
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April 2023 by Wesley Kuck
Heather, the customer service manager, told me it was best I return my WIFI pet door because it is only meant to be operated by the electronic collars, not the apps remote controller when outside of the home, even though the website advertises controlling from "anywhere". Heather became argumentative with me and was upset that I was mad my $800 dog door does not function as advertised. I had to leave work early each day this week to go and let my dogs out, instead of using the fancy new $800 WIFI dog door I purchased to avoid this. She offered no apology and instead says, “Its best you return the door since you are not happy with it, I'll email a return label." Click, hangs up on me, not giving me any chance to respond. I called back and got another CSR, explained my situation and this person was also unhelpful, rude and lacking empathy, they suggested I return the door as well. I asked to speak with their supervisor and was routed back to Heather, who again, argued with me and defended their position on why they ended our phone call. I finally accepted the prepaid return label because who wouldn't at that point?? Additionally, I purchased 2 MS5 collars with the door because we have 3 dogs. I was supposed to get 3 MS5 collars and instead got 2 MS5 and one MS4. I am still waiting on a response from the owner, who Heather stated their name is Nick. I DO NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY.
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April 2023 by Ronald “Ron” Delaney
Great products and amazing customer service!I installed the PX-2 with Wall Tunnel in 2018. I've got a very active Pitbull who likes going in and out. September 2022 I replaced the drive motor and cable assembly. This morning the door wouldn't open, turns out the cable had snapped, I called customer service and was informed the part was still under warranty and it would be replaced at no charge and shipped same day. (I paid to have it overnighted)
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April 2023 by Wesley K.
Heather, the customer service manager, told me it was best I return my WIFI pet door because it is only meant to be operated by the electronic collars, not the apps remote controller when outside of the home, even though the website advertises controlling from "anywhere". Heather became argumentative with me and was upset that I was mad my $800 dog door does not function as advertised. I had to leave work early each day this week to go and let my dogs out, instead of using the fancy new $800 WIFI dog door I purchased to avoid this. She offered no apology and instead says, "Its best you return the door since you are not happy with it, I'll email a return label." Click, hangs up on me, not giving me any chance to respond. I called back and got another CSR, explained my situation and this person was also unhelpful, rude and lacking empathy, they suggested I return the door as well. I asked to speak with their supervisor and was routed back to Heather, who again, argued with me and defended their position on why they ended our phone call. I finally accepted the prepaid return label because who wouldn't at that point?? Additionally, I purchased 2 MS5 collars with the door because we have 3 dogs. I was supposed to get 3 MS5 collars and instead got 2 MS5 and one MS4. I am still waiting on a response from the owner, who Heather stated their name is Nick. I DO NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY.
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February 2023 by Caroline Arroyo
We are coming up on our second anniversary with our armor flex door, and I couldn't be happier! This door has had the endurance for our fur baby's everyday high energy. We have a 40lb goldendoodle named Daisy and a 16 lb Shih Tzu. This door is perfect for them both. We recommend High Tech Pet products to everyone. You won't be disappointed.
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January 2023 by Mason H
Regardless of the few low-star reviews, each time I have had an issue (only twice in 3 years with two large dogs and cold winters) the team has been able to resolve the issue completely and at little to no cost. I would recommend reaching out to them on FB, or giving them a call and talking to them if you have an issue. I use the Extra Large Armor Flex patio slider had it has given us much relief from having to open any doors, it does provide sufficient insulation/padding from the weather however you will need to pick some up and make it perfect. Don't cheap, outside elements are no joke. Shout out to the CSR team at FB, and B**** for taking the time to listen, and then help. This is an honest review and I recommend it. Order #456026 Wednesday, May, 13, 2020
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January 2023 by Mason H
Regardless of the few low-star reviews, each time I have had an issue (only twice in 3 years with two large dogs and cold winters) the team has been able to resolve the issue completely and at little to no cost. I would recommend reaching out to them on FB, or giving them a call and talking to them if you have an issue. I use the Extra Large Armor Flex patio slider had it has given us much relief from having to open any doors, it does provide sufficient insulation/padding from the weather however you will need to pick some up and make it perfect. Don't cheap, outside elements are no joke.Shout out to the CSR team at FB, and B**** for taking the time to listen, and then help.This is an honest review and I recommend it.Order #456026Wednesday, May, 13, 2020
