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November 2023 by Alia O.
I spent my entire day in the ER due to heavily bleeding while urinating with intense pain. I was discharged well after 5pm with a perscription for antibiotics to be started immediately for a severe bladder infection. By the time I walked into this CVS and up to the pharmacy counter it was 6:02pm. I was told I would not be helped and it was suggested to try to transfer my perscription. No other pharmacies were open either so this was not helpful. I did not have my perscription# either, which they did take the time to look up for me instead of simply handing over the medication I was there for. I explained my situation and was again told I would not be provided the medication I need to prevent my severe infection from spreading to my other organs. I'll just have to wait until they open the next day at 10:00am and continue to suffer until then, possibly irreparably and cauing more damage in the meanwhile. If I was simply handed my perscription I would be actively healing right now instead of feeling like the staff of this CVS pharmacy has no regard for my well-being or if their inaction may cause more pain for someone who is already in a lot of pain. I suggest you don't use this pharmacy or date anyone who works here. Red flags fly high with these guys who clearly could not care less about the medical needs of others. If this behavior is any reflection of CVS ethics in general, I suggest you permanently change your pharmacy... I know I will be doing so as soon as I get my medication tomorrow, if I don't die first.
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November 2023 by David S.
There are so many negative reviews of CVS generally, I wanted to add our experience, which was very positive. We moved recently from San Clemente to Ventura. We chose this branch of CVS to transfer our prescriptions. The transfer (from SavOn pharmacy), went perfectly. We were notified that our prescriptions were in. When we arrived, the pharmacy manager, Mike Neasham, spent a fair amount of time with us cleaning up old information in the CVS system and making sure all our contact info and preferences were up to date. he could not have been more helpful or generous with his time. We are impressed and have happily made this CVS pharmacy our own.
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November 2023 by Jennifer S.
We've had the worst experiences at this CVS Pharmacy. Once they didn't mix my daughter's medicine, and I had to return to the pharmacy for them to properly mix the medicine (it was supposed to be a liquid, and it was a bottle of powder). Today, I needed a prescription filled because my son was sick. I went to straight to the pharmacy counter after the doctor's appointment because in the past they've waited until I was there to fill a prescription. I was told it would be 10-15 minutes because they were "working on it." I waited 10-15 minutes and went back to the counter. It turned out they did *not* have the prescription after all, so it doesn't seem like they were working on it. I was moved out of line to talk to the pharmacist, and he called another CVS to confirm it had the medicine I needed, and I had to go to another CVS. Also, this pharmacy does not have a changing station in the bathroom, which is incredibly frustrating.
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October 2023 by Adrian B.
Worst CVS. Short lady at the front cashier is rude with everyone. She gave me an attitude over not having a CVS phone number and simply asking to pickup my photos. Like literally quit your job if your that miserable at it.
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June 2023 by Google user
Generally decent experience. Last 2 times was closed because \\\" pharmacist did not show up\\\" - that doesn't help
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March 2023 by Steve T.
We have used this pharmacy for over 30 years (as far back as Longs). The current staff are top notch. Yes we have had a problem or two but the Pharmacists always work it out. It's difficult working with all the different insurance companies and the variety of Doctors. Unfortunately the pharmacists seem to be the final point of contact and get blamed for faulty upstream systems. Michael is indeed a great fellow to work with AND I appreciate all the staff at this pharmacy who help us maintain our health.
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January 2023 by Joe S.
I'm not sure if this the place to post this but I thought it really needs to be said. This cvs has a pharmacist (Michael) that is top rate. I've been in quite a few times and he has helped me out each time with my silly questions and problems. (I've been gifted with job of taking care of my 85 year old mother) He has answered me each time with a smile on his face. And many times when I'm in line to pick up prescriptions he is there helping many of the older customers find products that are in different parts of the store and always with a smile on his face. CVS should be grateful to have him.
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August 2022 by Barbara H.
Pharmacy service is the worst! They miscount my pills every single time without fail. So I requested that they please count them in front of me. They get an attitude about it when it's their mistake. One time I received 60 pills instead of 90, and the pharmacist didn't believe me. This week when the redhead guy sassed me back with a snippy comment, it was the last straw. I switched to a CVS further away because I'll never stop foot in that store again. Spend all that money and get disrespected when they screw up. I'm done. I do not recommend.
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June 2021 by Michelle A.
Although I don't enjoy writing negative reviews about local businesses, CVS is not a local business and my experience was absolutely NOT acceptable. If it were possible to give less than 1 star for this location, I would. I recently ordered graduation invitations online to be picked up at this location. When I called to check on the order I was told they were changing the paper and the order would be ready in 20 minutes. Just to be safe I went an hour and a half later. When I got to the store the guy behind the counter couldn't find my invitations and called someone else. When the next gentleman came over he said there was an issue with the printer, and it was showing it was jammed. After waiting over half an hour (almost 45 minutes) my invitations still weren't ready. I was also told that they didn't have the paper/cardstock I ordered for my invitations. When I asked why I wasn't called and notified about the issue, the guy who I guess was a manager, told me very nonchalantly that he was sorry.After leaving the store, I was called and told our order was ready to be picked up. When we went back to pick up the invitations they were TERRIBLE! They had printed it on a different cardstock w/ beveled edges that ended up cutting off the black and leaving white around the edges of the invitations. Although they ended up discounting them we left very unhappy and ended up throwing them away when we got home. Foolishly, I ordered a 2nd order online the next day. Unfortunately, we were in a time crunch and I needed something the same day. Again, I called to check on our order. The gentleman I spoke with told me it showed they were printed but they weren't with the receipt. I gave him my number and asked him to call me once he found them. After not receiving a call, I called back 2 hours later to confirm they were ready for pick up. When I spoke with the person, I was told they weren't able to be printed. I was LIVID. Immediately, I asked to speak with a manager. Chelsie Bellomo, one of the store managers came to the phone and gave me probably the worse customer service I have EVER received from a manager. She told me that there were multiple stores down the street and that I could just go to them. She didn't offer a solution or give any explanation as to why hours after her associates knew they couldn't print my order I was never called. It was very clear that she really didn't care about customer service at all. She told me they didn't even have the paper I had requested and said I'd requested for my invitations. When I asked her about the customer service issue and let her know I would not be returning to her store, she very nonchalantly told me, "well, that's your choice." She was ABSOLUTELY HORRIBLE!!! ZERO customer service or concern for her customers. When I called the store down the street on Ashwood I spoke w/ Christy and Jason who were AMAZING. Christy recommended that I call the customer service number and ask that they transfer the order to their store as they had the paper I requested. She also called me back to let me know they had received my order and were working on it immediately. Jason called me as soon as the order was ready and let me know I could pick up the order. When I went to the store Jason was VERY kind. He apologized for the service I had received and was very empathetic about our experience. When I let him know I wouldn't be returning to the other store invited me to come back to their store anytime.
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May 2021 by Allen Close
The service stuff is not polite, making mistakes, rude even it is their fault.called 2 days ago, told Prescription is ready for pick up. After stand in line for 15 min, the lady say I don't have a prescription. Let me to be in another line for \\\" drop off\\\" for another 10 min, redo every thing, wait another 20 min, finally got the prescription.
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April 2021 by Lauren K.
I recently visited this location for a Covid vaccine. It was a pleasant experience and I highly recommend this location. I found the store to be quite large, clean and well organized. There were a number of good deals that I took part in from sales to close out discounts. The staff were pleasant and ran up my order quickly. See website for hours and directions.
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April 2017 by Joshua Benjamin
Good CVS
