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February 2024 by Steve N.
I think the employees here are incompetent. Had an appointment with Sean and didn't show up. What a joke
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January 2024 by Jesse Romero
Rude. They turn people away and make excuses so they don't have to help you. I saw them turn down an elderly couple who just wanted to open an account. Bad vibes. They seem racist too. I hope they fire them if this is a habit for them and hire nicer people. They flat out lied and told us they couldn't help us when I've been to nicer locations that never turn they're customers away.
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April 2023 by Evelyn Foster
So they will not cash their own check if you don't have an account with them. You have to drive all the way to Camarillo or Port Hueneme. This is insane and to think I WAS going to open an account with them, screw that. Hopefully this helps answer this question.
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February 2023 by Brian M.
Holy s**** The absolute worst possible customer service via Citibank customer care over the phone. I mean I wanted to pull my hair out and bang my head on a wall. I'm talking about speaking with Citibank over the phone.... The employees at the Citibank on Victoria are amazing but on the phone the absolute worst. I'm literally going to tell every single person I meet from here on out forever and ever not to bank with Citibank , you can't lose in life if you just stay away from Citibank no doubt
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January 2023 by Richard Egan
It's a bank
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May 2022 by Mikaela Lelonek
Would give zero stars if I could. Citibank returned my tax payment checks because they weren't "activated". Which is insane??!! I asked for a letter or email to explain why they were returned so that I could give it to the tax board so that they'd waive the penalties. The lady I spoke with at this branch just flat out refused, then hung up on me when I said I was contacting an attorney. This bank is disgusting and needs to be shut down.
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January 2022 by Vast Ozone
Using google, I found the Port Hueneme Citi branch and checked their hours for Saturday - open from 10:00 am to 1:00 pm with the "Open" highlighted for the branch information. Went to the branch at 11:00 only to find that that branch is CLOSED, as in, not currently open for business. Went to the Ventura Citi branch and it was open - though the front door was locked to keep customers from freely entering the branch, only letting in one customer at a time without telling the waiting customers that that was their newly invented policy. There was one teller for all of the customers and she - Jennifer Lopez, was the worst employee I've ever encountered. Terrible attitude with customers having to wait over an hour for service. She was dismissive and rude. She should be fired.
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January 2022 by Susan L.
Citibank stole my money, and I came to this branch for help. They refused and gave me the run around. I was forced to file a lawsuit to get my money back from Citibank. Citibank went out of its way to block me and waste my time. The branch manager at this branch treated me in a despicable and racist manner. In front of me, he openly offered $500 cash to nonwhite persons walking through the bank in exchange for a new $15,000 deposit. I asked if that offer was good for me, and was told "no". I'm white. Citibank is about to go under. Dishonest company.
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October 2021 by Yana Zapreeva
Despite I like this bank very much, I had avery unpleasant experience with this bank!!!I had opened an account on May 28, 2021There was a condition that after my moneystay there for 60 days there will be a bonus.Employer of the bank had done something wrong, andas a result I have not receive my bonus.
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September 2021 by Jt S.
The deterioration of customer service here is mind boggling. I actually feel bad for the staff, many of whom have good intentions, but Citibank's corporate priorities seem to be shifting away from retail banking, leaving the well-intentioned staff powerless when helping customers. I have been a Citibank customer for more than 20 years and the general incompetence total lack of professionalism of the "managers" at this branch is probably the worst I've seen. They are exceptionally dismissive of customers, operate on an appointment-only basis and then don't show up for those appointments.
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July 2021 by Deb H.
The level of service you receive at this branch hinges completely on who the person you end up working with is, and whether or not an actual adult manager is on duty. My family had banked at this branch for decades, but the number of competent staff members has sharply declined in the last several years. These days I will go to any other citibank branch just to avoid the ill suited crew that is usually on staff at this one. That being said, I have worked with a some top notch people here, and I have nothing but the utmost respect for them, their level of professionalism and their willingness to follow through. Currently those sterling individuals are quite rare here, but chirpy, rude, unfocused staff who have great difficulty managing simple tasks (even when it is spelled it out for them in the simplest of terms) are plentiful. If you must use this branch, avoid off hours when the professionals aren't in attendance, otherwise just choose another branch...any other branch.
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June 2021 by Wayne G.
Great bank to do business with. Big shout out to Angel Hernandez for his knowledge and professionalism. Angel helped up set up the right accounts based on our goals and needs. Easy to do business with. The entire staff is great! I rarely go into a bank anymore but really enjoyed my last few visits at Citi on Victoria.
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May 2021 by Donna S.
I have never done a Yelp Review on any bank. I have to say most banks are not that personable. Most people work ham banks don't seem to really reach out and try to get to know you as a human being. But I have to tell you boss branch of citibank does an exceptional job at making H and every customer feel like they are important no matter how much money or investments they have in the bank. The branch manager knows almost every single person's name. And Angel Henandez who is a personal banker there Is one of the most thoughtful people I have ever met in his industry. Everyone who works there is definitely about handling your money the right way. By angel stands out as someone who cares about you not only as a client but a human being. He goes out of his way to make sure that you are well taken care of. My husband and I don't have a lot of money but the money we have we have worked very hard for and when it came time to refinance citibank, Because of angel Hernandez, Has taken very good care of us. I so appreciate the branch manager at this city bank because she really does care about every single Client. She always has a smile and is very pleasant. All of the tellers there seemed to be happy. If they are not they sure are not showing it. Thank you citibank for hiring such stellar people.
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May 2021 by Sandy L.
Although attempting internet access and dealing with Citibank itself is so customer unfriendly, the help from the bankers at this branch is exemplary. Last month, Adilene Soto patiently helped to unravel the ridiculously complicated procedures for accessing online banking. This month, Angel Hernandez was so kind in helping to navigate Citibank's rules. TLDR: Citibank sucks. Adilene & Angel are wonderful, patient, and knowledgeable.
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November 2020 by Tyler
I guess they service the ATMs around 5pm cause they don’t work and tell you to go inside which is at the most inconvenient time of the day and they close at 4pm anyways. Clearly the business management at citi banks isn’t very good I guess. I guess just go to another bank.