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September 2023 by Karen B.
Banking facilities are pretty much boilerplate. They could have competitive hours, although of late most are more accommodating, locations, and excessive fees of course can be a deal breaker. All that being said, what can really set an institution apart, even a bar above the rest, is it's people ~ In person interaction. We were having issues w/a cashier check, from one of our other bank accounts, (a cashier check is supposed to be as valid as cash) so we went back to Chase, where we have numerous accounts, Raul took care of all of all our cash banking needs. He was very efficient, friendly, seemed happy ~ a reflection of his employer, making for a very pleasant experience. This fellow is very young. If he has pride in his work & customer service this early in his career, I'm confident he'll be successful in any endeavor. Chase is lucky to have him.
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June 2023 by N. K.
It's amazing how they coddle the big accounts and nickel and dime the small accounts.
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January 2023 by Michael Collins Lisa Fox
I had a really unfortunate customer experience today at the Chase Branch at 3498 Telegraph Rd, Ventura, CA 93003. My card got stuck in the ATM. I alerted the staff. The first staff member who came out blamed me, and said I put the card in wrong, which was insulting. Then she attempted to pull out the card, which wouldn't budge. Then, I was left to guard my card, which was clearly visible in the slot, outside in the rain for 20 minutes, while the staff rebooted the machine. I suggested we use a plier to try to pry it out. Since they didn't have a plier, I had to call my husband to drive across town in the pouring rain to bring a plier, while I stood by the machine. I really needed to use the bathroom, but the manager wouldn't let me because she said it was for employees only, saying I would have to drive over to use the bathroom at a Ross store nearby. I asked her to stand by the ATM, so my card wouldn't be stolen. She said she would keep an eye on it, but when I came back, there was an out of order sign on the ATM, but there was no staff watching out. My husband arrived with some needle nose pliers about 10 minutes later, and I removed the card. When I went inside to use the machine there, the Supervisor was very patronizing, making a point to come over and "show" me how to use the ATM, as if it was my fault my card got stuck in the other ATM, instead of a problem with the equipment.I have a savings account at Wescom and I'm seriously considering moving my checking account there, too, despite the considerable inconvenience to me.
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January 2023 by Lisa F.
I had a really unfortunate customer experience today at the Chase Branch at 3498 Telegraph Rd, Ventura, CA 93003. My card got stuck in the ATM. I alerted the staff. The first staff member who came out blamed me and said I put the card in wrong, which was insulting. Then she attempted to pull out the card, which wouldn't budge. Then, I was left to guard my card, which was clearly visible in the slot, outside in the rain for 20 minutes, while the staff rebooted the machine. I suggested we use a plier to try to pry it out. Since they didn't have a plier, I had to call my husband to drive across town in the pouring rain to bring a plier, while I stood by the machine. I really needed to use the bathroom, but the manager wouldn't let me because she said it was for employees only, saying I would have to drive over to use the bathroom at a Ross store nearby. I asked her to stand by the ATM, so my card wouldn't be stolen. She said she would keep an eye on it, but when I came back, there was an out of order sign on the ATM, but there was no staff watching out. My husband arrived with some needle nose pliers about 10 minutes later, and I removed the card. When I went inside to use the machine there, the Supervisor was very patronizing, making a point to come over and "show" me how to use the ATM, as if it was my fault my card got stuck in the other ATM, instead of a problem with the equipment. I have a savings account at Wescom, and I'm seriously considering moving my checking account there, too, despite the considerable inconvenience to me.
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October 2022 by Morgan Futura
I had a great experience this morning. The young lady that helped me was particularly helpful and professional. I just had horrible experience at another bank and gave CHASE a try! I'm so sorry I did not get her name, but she took care of my needs in a flash! Thanks
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June 2022 by Madame Futura
I had a great experience this morning. The young lady that helped me was particularly helpful and professional. I just had horrible experience at another bank and gave CHASE a try! I'm so sorry I did not get her name, but she took care of my needs in a flash! Thanks
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December 2021 by Diane
I used to bank return Chase many years ago. But then they started getting really rude clerk's and so I took my business elsewhere. But again they don't disappoint. I needed to cash a state stimulus check and my bank was closed on Saturday when I received the check. But like BofA they won't cash a check unless you have an account with them. Even for a state drawn check. Like I said they don't disappoint, I took my business elsewhere.
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December 2021 by Diane Cook (Gossamer)
I used to bank return Chase many years ago. But then they started getting really rude clerk's and so I took my business elsewhere. But again they don't disappoint. I needed to cash a state stimulus check and my bank was closed on Saturday when I received the check. But like BofA they won't cash a check unless you have an account with them. Even for a state drawn check. Like I said they don't disappoint, I took my business elsewhere.
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November 2021 by M Garcia
They need to upgrade the machines. It’s really hard to see. Especially with the glare from the sun
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September 2021 by Elle Stockton
I was scammed out of money from my accountThe scammers used fear to get me to use my credit card to purchase gift cardsI called Police to report this when I came to my sensesFiled a fraud claim with ChaseChase fraud security denied the claimThe Ventura branch manager was so cold and arrogant with me it made me so upsetOn top of being scammed then thisI have a million dollars in this bank and no longer want to bank with them
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March 2021 by Melody R.
I had an overdraft on my account of $34 with this whole covid thing going on I couldn't make it to the bank but I called chase and BRE answered the phone she waived my fee right then and there I really appreciated that and customer service was fast and really friendly !!!!
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October 2020 by Vicky S.
My husband and I have been Chase Bank customers for over 30 years BUT WE JUST had a miserable experience with Chase Bank Mortgage department which operates in Ohio. We were pre approved for a loan and a closing date was set by Chase Bank. We moved across country to arrive for their closing date. Their mistakes led to a delay in the closing date and costs that we should have never had. We would never recommend anyone to bank with Chase Bank. Not only did they admit to mistakes but they then took NO responsibility for their mistakes. They do not provide their decisions in writing, they do not reply to complaints and no one from "escalation" and "customer service" helped us at all. All "pass the buck". Their entire system is not professional nor interested in the consumer. We will be using other banks from now on.
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July 2020 by helen djukic
Terrible service right now during C-19. How can i take advantage of the offers you're sending me if your own employees are unaware of offers & restrictions and all branches are closed?
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December 2019 by Jeremy S.
Best bank I've gone to very helpful, employees very friendly and willing to help resolve your problem
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August 2019 by Jasmine Lopez
They are having a bad homeless problem outside the building
