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October 2023 by Lauren Noschang
I went on Saturday after a TikTok went viral. The store was packed but even with all the unexpected business the boss babes running the store handled it with such grace. Always made sure every customer knew what to expect and walk them through the process. Even with the business getting overwhelming attention the staff was nothing but kind, wanting to make everyone feel wanted and welcomed with plenty of kind comments on customers outfits or hairstyles. I got a bracelet with a fat amount of charms and every question i had was answered with attention to detail. I got a text this morning that my bracelet is in the mail. Ive never been so excited to receive a package. I’ll post pics when it arrives ?♀️ but love this biz and would gladly support them in the future!
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October 2023 by Sara Christiansen
I came here to make a permanent bracelet. They had so many charms and chains to choose from! Not to mention the most unique selection I’ve ever seen at a jewelry store. You definitely need to check them out if you’re in the area!
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September 2023 by William Case
Very cool store where you pick your own charms and necklace and they will put it all together for you. Great idea for a personalized gift!
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August 2023 by Angelina Leyva
Such a beautiful store. I went recently for their sale and they have boxes of earrings you can search through to find pairs. It’s also only 2$ per earring! I absolutely love the concept and the beautiful jewelry and clothes they have.
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June 2023 by Kenneth Katzman
I needed help with an art class project. I only needed a few of each supply. They were very handy in that they sold me exactly what I needed and not a whole bunch of extra stuff I will have to find a place for.I made my beads into earrings. They look pretty good.
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June 2023 by Crystal M.
Such a cute store! Recently learned about permanent jewelry and came across Brooklyn Charm by chance. Soooo many varieties to customize your jewelry and even permanent jewelry too! The chains, charms, every single thing needed to customize is all here. Did not purchase but will definitely return with no kids to focus looking forward to that trip!
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June 2023 by J McGuinness
My daughter loves this place and always drives from Laguna to get permanent jewelry rings. This time I joined her and felt one of the two employees was being rather snappy towards my daughter. After the employee discouraged her from buying another chain and spending $20 on a pre-made ring, my daughter went back after about 20 mins and asked to exchange it for one that was more comfortable. There was one employee who was super pleasant and helpful. My daughter was very happy to find a ring that fit her finger more comfortably and that she chose herself. As she was walking away, the snappy employee said, "Tips are greatly appreciated," and when my daughter continued walking, she said, "I take that as a no."I think this is absolutely uncalled for, unprofessional, and unacceptable. How dare you suggest a tip after the cost of this ring. I think that it is so disgusting to put a guilt trip on someone for buying a product. Yes, the exchange was a nice gester. However, this was not custom and way overpriced to begin with. We know tips are appreciated. You have it posted ALL over the store.My tip to you, be professional and grateful for business. If you need to price your products higher to offset tips, then do so. Don't be rude as you lost all of our business.
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May 2023 by Nicole M.
My sister, niece, and I got permanent jewelry yesterday. It is so nice that they have walk ins! Every other place wanted an appointment with a deposit and that was too high pressure for me (what if I didn't like the jewelry at an appointment place? Lol) I didn't catch our jeweler's name, but she was very kind and incredibly knowledgeable. She was patient as we made our choices. Not sure if all places do this, but they'll reattach it if it falls off or trade it out for a clasp jewelry (as long as you have the chain with you). They had charms that you could add if you wanted as well. We all love our new matching anklets. Thanks, Brooklyn Charm!!
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May 2023 by Serena G.
I had the best experience as everyone was so welcoming and helped me through with the permanent jewelry as it was a great first experience and I will definitely be coming back again as everything is so cute!!
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May 2023 by Charlotte C.
This place is so unique and niche. I love it but some of the items can add up quickly. Everything in there is so cute. The place is really small but they manage to fit quite a bit in there. They are offering forever jewelry now which is super cool as well. Their staff is often very friendly, even when you encounter them at events like the street fair or the Ventura county fair. My daughter and her best friend opted to go here for their birthday and make best friend charm bracelets and they had such a blast. They also have a wide variety of chains to choose from!Not five stars for me because although cute it isn't "practical" jewelry for me and a lot of the metal jewelry tarnishes or gets that metallic smell after a while even though do have real metal or gold options that are pricier. And also the store being so small and hot. I have had a few encounters where staff doesn't even say hello, but everyone is entitled to an off day. However, in such a small store it makes you feel a little awkward lol. Nothing bad enough to keep me away or to keep me from recommending them though!
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May 2023 by John Bellanca
Friendly and communicative. They did a great job of restringing an old necklace for a fair price.
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April 2023 by Diane Wallis
I highly recommend this place it's one of a kind where you could go to take your jewelry that's been broken as a favorite and they will repair it perfectly. Seen in this picture the last beaded bracelet with the white cross they repaired for me and restrung.
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February 2023 by Elizabeth B.
I came here with my best friend to make charm bracelets and we had a great time! It is such a great spot with so many eclectic charms, you could probably stay here for a couple hours and still find a cool new charm you didn't see the first time around. The staff attach the charms onto the chain for you and the prices are very reasonable. I would definitely recommend this place if you are looking for a creative date idea or want to get yourself a cute gift.
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January 2023 by Eves Ree
My first in person shopping experience:The women who was working there that day didn’t know what semi-precious beads they were selling and was rude when I asked to bag my items individually so the chains won’t get tangled. She is short with short hair and glasses.Second and last experience:This young man had to be someone’s kid filling in because he had no idea what he was doing. I asked for 3 ft of chain from 2 different spools at 1.25-1.75 per ft and he tried to charge me for the price of an already complete chain necklace! Oh no no I had him correct my total.Overcharge for crystals in store and online are cheaper.In reply to Brooklyn charms reply:The young man definitely didn’t act like he worked there so perhaps an employee had this young man fill in for a short time, during the time I was there? Neither of my shopping experiences are fabricated. And your reply just proves my point of the “kinda rude” employee.Maybe it was you the first time
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January 2023 by Angelica Macen
Walking into Brooklyn Charm is one-of-a-kind and is like an escape from real life! I could spend hours looking at all the charms, etc. that this shop has to offer and I am always impressed with how clean and how organized everything is- that has to be a lot of work! Downtown Ventura is the perfect spot and I hope they always remain there.You can tell this shop is a labor of love and that shows in their customer service. I am always greeted with a welcoming smile and staff is ready to answer my questions. I'm looking forward to going back a third time to get some of their permanent jewelry!
