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May 2024 by 805Local
Impossible to get anyone to answer the phone at the local Ventura office and good luck trying to get your agent to answer their desk phone!! Their voicemail boxes are full and they never answer! You literally have to barge in the place to speak to anyone. Piss poor customer service from their insurance agents ?️
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April 2024 by Robbie Arnold
My experience with AAA insurance in Ventura, CA, was nothing short of a nightmare. From the moment I needed assistance, it was evident that helping customers was not their priority. It felt like pulling teeth to get anyone on the phone, and when I finally did, I was met with apathy and indifference. Instead of addressing my concerns, they seemed to revel in passing me off to the next person, each more unhelpful than the last.
What’s worse is that their reluctance to assist felt deliberate, almost as if they were actively trying to avoid fulfilling their obligations. It’s one thing to encounter a company that’s overwhelmed or understaffed, but it’s another entirely when it feels like they’re intentionally dodging their responsibilities.
To add insult to injury, when I filed a simple claim, it was summarily denied without any valid explanation. It was as if they were making up reasons just to avoid paying out. This level of dishonesty and disregard for their customers’ needs is unacceptable.
I urge anyone considering AAA insurance in Ventura, CA, to think twice. Don’t be fooled by their reputation or promises – when it comes down to it, they’re more interested in putting you off than helping you. Save yourself the frustration and find an insurance provider that actually cares about its customers.
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March 2024 by Michael M.
Extremely poor customer service. What is the point of being a "member " if they don't bother to at least Try and help you? They don't take card in person, got a phone call the following day after they promise to call you by the end of the same day.
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March 2024 by Lenny M.
Actually, wondering how this place stays in business being the worst service I've ever come across in my life I would advise anyone who's affiliated with these people to get away because when you're down they're not around they're just bad news
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February 2024 by Mose Rubio
I have this insurance and they just seem like helping you isn’t it. Asking questions they transfer you to the next person and next. They got attitude. That my experience and I hope you don’t get that experience. Honest review
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February 2024 by Charice P.
They do not take debit cards. Incredibly inconvenient - the opposite of what they're supposed to stand for. I saw multiple people, myself included, arrive, wait forever in line, only to be told they can't use their debit card. I mean, who doesn't take debit card these days?
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February 2024 by Michelle Wilson
Everyone shows respect for the customer. Kindness and support from TOSHA ,a real neat person will always be a customer
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December 2023 by Kelli P.
Blanca, top notch! Perfect, kind, knowledgeable and helpful. John at check In window ----100% ahole....he ruined my entire day ,
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December 2023 by Mary A.
We received Great help from their travel agent for a trip to Paris next year at the Olympics. She was extremely helpful friendly and efficient. I highly recommend their travel agents. Especially
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November 2023 by Jacquelyn J.
AAA travel department is awful. I tried to use them for a trip to Hong Kong. I called & spoke to an agent. Explained what I needed & they said they would call me back. They never called back. I called again, same thing! I decided to take my business elsewhere, I called Camarillo Travel & Arti helped me front beginning to end. Guess AAA wasn't capable of handling my request? AAA travel is not dependable. Do not use them. By the way Hong Kong was great!!
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October 2023 by José Manuel Esquivel
Thank you very much for the great attention that I always receive thank you
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September 2023 by Gabby S.
DO NOT GET LIFE INSURANCE WITH AAAA If I could select ZERO stars, I would! I went with AAA under the impression they are a reputable organization. So I started the process to get life insurance, my initial coverage and rate were great. I went forward with what was initially presented to me and it went into effect immediately. I paid the full premium rather than paying monthly. Overall the process continued with blood work and the results of my blood work actually increased by initial premium by 2x-3x higher. I only got a call from AAA telling me that it was because of Globulin and my ALT. Nothing came in the mail from the lab or what were acceptable ranges. When I was given this news over a phone call I was traveling. While on the call I looked up what the markers were associated with. Globulin - High levels may indicate autoimmune disease, infections or cancer ALT - high levels of ALT may be a sign of liver damage from hepatitis, infection, cirrhosis, liver cancer, or other liver diseases. This fear definitely works in their favor, my agent emphasized the need to have coverage as a result, to be safe and covered. I was so worried I ended up getting it, I had to pay more and reduce my coverage by 50% just to have something. Never did they say that my premiums were not recoverable if I cancelled. I will never again pay full premium up front. During my travel I had this worry and weight on my shoulders about my blood results. As soon as I got back from my vacation I spoke to my doctor and he kindly ordered these two test for me. For me these tests come back completely normal. Why would life insurance use more rigorous markers that health care providers use to monitor patient health, $$$$. Overall my money was taken. Even if I asked to cancel my plan my money will not be returned or prorated. . AAA has a great model where they make and take your money no matter what.
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September 2023 by Dan Padilla
I've been here now five times to do DMV paperwork. I am amazed at how fast and clean the transactions go. Very nice people too. Highly recommended.
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July 2023 by Cyber Sore
I am really dissatisfied with the service I don't know why they can't accept auto payments, spectrum has no problem and edison does just fine taking auto payments every month but AAA seems to just not even try to process a payment and just sends a cancelation notice next thing I know I'm uninsured for 2 or 3 months this is unacceptable and ridiculous I've never had so much trouble with an insurance company
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July 2023 by Natalie Nadine
Does not do currency exchange even though it says they do on the website.
