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November 2024 by Sevda Armagan
You should open the store at 10:00am on the weekends.
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October 2024 by Daniela Piazzi
Fantastic service and a great shopping experience! David, Donald, and James were incredibly knowledgeable and went above and beyond to ensure I found the perfect shoes. They had no issue pulling additional sizes and styles for me to try, making the process smooth and easy. Their expertise and friendly attitudes made the whole experience enjoyable. Highly recommend this store if you're looking for top-notch service and high-quality shoes!
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October 2024 by Marine de Menten
David helped my friend and I today. He was super helpful and nice. We loved our first experience in a Hoka store. Can't wait to wear our shoes !
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October 2024 by Catherine Rosenberger
David as knowledgeable, extremely helpful and friendly.
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October 2024 by Kristen Holmes
Great shoes, terrible customer service. We wanted to try on a particular type of shoe, but as soon as we asked for help the staff member blew us off telling us he "probably didn't have them in stock shop online". We showed him the website showing full stock and only then did he check. He checked for approximately 30 seconds before he brought back women's sizes instead of men's and shoved them into our hands and quickly walked away. We had to track him back down and ask him for more assistance because they clearly said "women's". He stated us he was not going to look again because that was "probably all we've got"
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September 2024 by K Wat
Shocked at the lack of customer service and general decency of the staff at this store. I came by the store tonight before closing around 6:30. With 3 ppl working up front I was shocked by the indifference, disinterest and hostility in helping me, a customer. Shawn, Giselle and John were the closers. The darker haired guy, I think John, was only around briefly, but in the time he was around he continually flicked the store lights, almost like a store closing warning. To note the store lights were completely OFF when I came in. I wasn’t entirely sure if the store was even open.
No one wanted to help. Everyone was passive aggressive and trying desperately to be as unavailable, unhelpful or unphased as possible.
Giselle was the person that actually went to get shoes for me to try on, but was also completely unhelpful. Giselle was rude and generally had a bad attitude. Eating chicken nuggets at the counter, refused to make any eye contact, told me shoes were unavailable and offered no alternative, didn’t ask if I wanted to try another size or shoe option, made every effort to roadblock options for a purchase, and was just wildly unprofessional. Almost aspiring to be as unhelpful as possible. Maybe to get me out of the store? Not sure but it was definitely vile enough that I felt it necessary to publicly write this complaint. Especially after seeing similar named complaints on the store’s reviews.
Hoka management. I am a repeat customer to this store. I drove 30 minutes to come to the store with the sole purpose of making a purchase. Period. I felt completely unwelcomed. I had to actually check my phone for the time because I was shocked by their behavior. It was 6:36 PM, you would have thought it was 6:56…the store closes at 7.
You should really do something about this…
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September 2024 by Amani Adjoa
Some of the staff don't want to be there, but a couple were very helpful
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September 2024 by Michelle Lauer
HOW is it possible that HOKA's Corporate Owned
(CHRONICALLY OUT-OF-STOCK!) brick & mortor Stores:
1). do NOT have the option to direct-order out-of-stock shoe styles, sizes, and widths; and/or,
2). are NOT permitted to provide Ship-to-Store Customer Order Pick-Ups?...
Thankfully, the ON Shoe Store across the street is capable of maintaining a well-stocked inventory. I'm very impressed with my ON Cloud Eclipse running shoes!
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August 2024 by Al Friedman
Love hoka and this store. Devin was super helpful and set me up with great shoes, got one pair for running and one pair for the gym, will definitely be back! Highly recommend the Kawana 2s for lifting!
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August 2024 by Doris Chen
What a disappointment ! This store has the worse customer service. A young lady has lashes so long and crazy that she couldn’t open her eyes, she was impatient, talks really fast , and does not want to help customers. The store looks like a Wild Wild West movie scene with a bunch of hoodlums running around. Yikes!
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August 2024 by Jon Miller
excellent customer service!
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August 2024 by Champagne. se
SO COOL COLORS ON THE SHOES!
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July 2024 by Alexis M
Great place to shop for hoka shoes and the customer service is great they take their time to make sure you get the right shoe for your foot...only thing that sucks is the parking get there a little early because street parking gets packed FAST
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July 2024 by ralph
Just called the Venice, CA store that provided POOR customer service. Answered my last question with a dismissive 'YEP' reply. Won't be recommending members of my running club to this particular store!!!
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July 2024 by Genesis E. Anaya
So I came back to the store to see if anything has changed.
Clearly Giselle still has an attitude. I was asking for some information to a store. Clearly I was interested in getting the item no matter what. I felt like she was bothered by that. She reluctantly gave me the number to the store, with an attitude. She seemed like she was trying to speak out the number all quickly and i couldn't quite catch the phone number and i asked for it again and she said to me with an attitude.
I swear upper management has to do something about this. Clearly has not fixed the issue with her since last year.. Come on Hoka. Do better.
