-
October 2023 by Sam
They allow people to steal...then raise the price of everything...this store in the ghetto is more expensive than high class neighborhoods
-
October 2023 by Cat Rhinehart Smith
I was the third car in line at the prescription window. Took over an hour. For them to get through 3 cars. When they finally start your transaction they’ll walk away for 10-15 minutes then come back intermittently instead of just doing your order. So took another 30 minutes once I actually thought they were taking care of me for them to finally tell me to come back in 20 minutes. The worst pharmacy I’ve been to. It honestly seems like they’re messing with you on purpose. Good luck.
-
October 2023 by Dss Cats
The staff helped me out quickly when I was in a pinch. Good folks at this location!
-
October 2023 by Oscar M.
ms Peggy manager here at night is the reason why people shop online rather then in store. went to return a medicine that I did not open for my baby and for my bad luck I lost the receipt. I was asking for store credit not for her bad attitude I got. all she had to say was sorry I can not take it back without the receipt. worse experience at the store for me right here. don't go here unless you don't plan on receiving good customer service. also word of advice for Ms Peggy If you hate your job go do what you love. Chase your real dreams cause being a store manager is not working for you.
-
September 2023 by tin-tin
this guy will answer the phone but they keep saying one moment till they hang up...like whhaaatttt i waited for sooo long then they will hang uppppp,and your the only one customer in drive thru you will wait for 10 mintues
-
August 2023 by Laura T.
PHARMACY-SPECIFIC REVIEW: Disorganized. Rude. Smug. The epitome of dangerous hubris.I wouldn't wish this pharmacy on my worst enemy. They shouldn't be allowed to dispense gum.Here's the horror show I've been dealing with:Two prescriptions were called in on August 8th. These were refills to me, but I'd never picked up from this pharmacy before. I moved a year ago and hadn't needed refills during that time as I use these medications sparingly. (My old pharmacy was not a Walgreens). I don't get a call or text after 3 days. I tried to call but no one picked up (ever), so I went to the drive-up after 6 days, on August 14th. There was no one else in line. I rang the bell. Was asked to wait. 10 minutes passed. I rang the bell again. I was asked to wait. 8 minutes later someone asks how they can help me. There's horrific banging/construction noises and I could barely hear them. I gave them my name and birthdate. They told me no prescriptions were ready and none had been called in. I asked them to check again. 7 minutes later they returned to confirm they did get the prescriptions (on the 8th) but they weren't ready. After 6 days. I was told I could return in 2 hours to pick them both up. I left after almost 30 wasted minutes.I couldn't make it back the same day so I went the next day, on August 15th. 16 minutes of waiting. Then I'm told...no prescriptions were ready, none had been called in. I explained everything that happened yesterday. They looked again. Found them again. One medication (for ADHD) they were out of. (Note: My doctor called it into CVS and I got a text within 90 minutes that it was ready). My second prescription (for anxiety)? The pharmacist asked my doctor for additional information...I called my doctor's office. The pharmacist was requesting my session notes. The private notes about my anxiety condition that I've had for 15 years. I approved this because I'm not ashamed of my anxiety, but I couldn't believe it. Even though this medication had been prescribed for me before with no problematic side effects the pharmacist insisted on seeing my notes.On August 17th I called Walgreens again to see if my prescription was ready. I was told they were still waiting for my session notes. I called my doctor's office, they told me they'd been faxed and confirmed received on August 15th. I called Walgreens, told them they confirmed receipt of the notes two days earlier. I was then told the notes were "under review."On August 18th I called Walgreens again. The guy who answered the phone told me the pharmacist reviewed my notes and was DECLINING TO FILL THE PRESCRIPTION because there was "NO CLINICAL JUSTIFICATION FOR THE PATIENT'S USAGE OF THIS MEDICATION." So, a stranger I've never met decided they know better than me, my prescribing doctor, and 15 years of successful mitigation.I'm disgusted by this place. I've filed a complaint with the CA State Board of Pharmacy because I want to spare others the stress and anxiety I was put through, not to mention the time that was wasted.I feel sorry for anyone who works here who isn't incompetent and awful, because I dealt with incredibly inept people who had no bedside manner whatsoever.
-
August 2023 by A T
The worst pharmacy I have every been to. You need to wait for an hour in line for prescription. They also override doctors orders and give you a different amount of medication. They lie and make stuff up for why they do it. Please avoid.
-
August 2023 by Colin Langan
Pharmacy is inconsistent. They never have your prescriptions ready even when they message you that it’s ready. There’s always a problem every time I go there. Avoid at all costs
-
August 2023 by Allan Renaldo
Bad customer service and the and the pharmacist not even. Jason is a new employee and he has a bad attitude even the pharmacist the manager Eileen she has an attitude lately that's like the cartel either Walgreen or CVS I need to be a better pharmacist that they're qualified and willing to help
-
August 2023 by Bill S.
This used to be my go to pharmacy but lately their customer service has become atrocious with many long waits only to get to the window to find out they haven't filled the prescription and there'll be a further wait! We're switching to CVS, same distance from the house, open 24 hours. I guess we'll see how it goes.
-
July 2023 by Irin K.
Im sorry but im done holding back !!!!! Been on hold 27 minutes just to get hung up on !!!!!! Always some kind of problem here NOTHING EVER HAPPENS SMOOTHLY NOTHING!!!!!! Their always the problem and yet they always give attitude !!!! I wish for a negative bottom right now !!!! Angry as a mother
-
June 2023 by Denise G.
I hate to write a bad review but this pharmacy is horrible. The line is always long, the staff is always slow and seemingly inept, and they just don't care. One time I picked up my meds about 2 weeks after they were supposed to be done. It was my bad for picking them up so close to when I needed them, but after waiting in a long line, they said they couldn't find my medication. Then after a long time, they realized they put it aside because there was somme sort of contraindiciation. BUT in the entire time they had my prescription, they never thought to call my MD or followup. Thank god they were able to reach my doctor and get me my pills (there was no contraindication) but it did not escape me that they did so while the line continued to pile up behind me. Walgreens are typically great, but this one could do better.
-
June 2023 by rissa eballard
Pharmacy staff at this location is horrible! Lethargic, inattentive and not interested in providing fast service. Had to wait for one hour to get vaccination and we had an appointment. Check in process very slow even though there was very few customers. There were 4 pharmacy staff and they don’t act with any speed or urgency! Don’t go to this location - Burbank location much much better service!
-
June 2023 by Flor Segovia
Not enough pharmacy employees
-
May 2023 by Benny F.
No wonder why this Walgreens has lot of parking space available. All employees that I have met have a bad attitude. I was trying to avoid some employee and meet a new employee. They are all same. Really only on this location
