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March 2020 by Tim V.
Scheduled a pickup Sunday morning for earlier in the week through the Uhaul website. Friday morning I get a call saying that they are closed for Sunday and I can either pick it up saturday and pay for the extra day or cancel. I call them back, no one picks up. I check the Uhaul website see that "A Ship N' Box" has already changed my order to Saturday. Unable to change it and they wont pickup. If they were unable to provide on Sunday it should not have been an option. If they are also cancelling they should cancel rather than reschedule and not answer communication attempts. I dont recommend this place and wont be using them again.
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September 2019 by David S.
I don't quite understand some of the other reviews. You have two guys trying to run a small business these days without overstaffing. I'm sure they can go for hours with no one walking in, and then a Uhaul rental request can hold them up with one person for a while. That would be hard to staff well. Truthfully, they are generally nice and even when they are busy they attempt to be helpful. They are one of the only places around that do such a wide variety of shipping options and packaging and mail miscellaneous. I am very thankful they are here and I hope their business thrives.
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July 2019 by Perfect woman salon 6111 Reseda Blvd Tarzana ca
I always use the same store because they are super nice and friendly
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January 2019 by Celly W.
If I could give 0 stars.... that would probably be too generous. I missed my UPS shipment, so UPS being SO INCREDIBLY SUPERB dropped it off nearby for pickup. Sweet right? Wrong!! Soooo wrong... when it came to having to deal with this place. So, I head to the location WITH MY DOOR-TAG AND ID IN HAND... walk into the location to be greeted by a man who asks how he can help me. I proceed to tell him that I missed my package and wanted to pick it up. He takes my Id and door-tag and proceeds to inspect the packages that are in a pile next to me.... directly in front of his register and counter space. Target... Sephora... random stuff. All to which I told him wouldn't be mine because I haven't ordered from any of those. He then asks me if it could be under a different name or address.... when I walked in I told him the address as my ID has a different mailing address on it and the door-tag had the correct one. Downhill from here..... He proceeds to tell me that he can't find anything for me with that address or name... asks if it's in someone else's name... i give him the names at the address and he tells me they would have to come get it because without that name on my ID he can't release anything. I ask if he can tell me if he has any packages in those names so i can have them come retrieve it and he tells me he has nothing for that address and can't give me any more info. I ask him to use the door-tag with the correct address and the tracking number to locate it. He tells me he can't use the door-tag because it is an invalid way to find the package as "anyone can make one of those".... wait wtf?! So now I'm trying to create labels.... bruh the way my time is set up, yea no.... run me my package home slice! He never makes an attempt to check ANYWHERE ELSE IN THE STORE!!! But tells me I need to contact UPS to locate it as he doesn't have it. I ask him why would they leave something notifying me of it being there AND EVEN PUT THE INFO IN THE PACKAGE TRACKING INFO ONLINE. He tells me he can't help me. *INSERT SUPER TALL HUSBAND HERE* I go outside and tell the Mr... He's been waiting in the car with the baby for the whole 10mins I'm in there trying to get douchetastic to release my goods... his grip was tighter than Smeagles on "the precious" of my stuff! He's livid at this point... Grabs the door-tag and goes inside. Asks the man where the package is and the dude tells him he doesn't have it and that where I TOLD HIM TO LOOK (wtf?! Now I run your store and tell you where my package is?!) it isn't there. He tells him he's tired of his nonsense and to go get him his sh*t right now. Man scurries INTO THE BACK WHERE APPARENTLY THERE ARE MORE PACKAGES and comes immediately back with my package... that he claimed wasn't there... that I was mistaken about. Doesn't check Hubby's ID... doesn't check the names.... doesn't recheck the door-tag... NOTHING!! Hubby snatches it and walks out. I HOPE I NEVER MISS ANOTHER UPS DELIVERY...
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December 2018 by Daniela S.
I'm so grateful for Edgar, the owner of this place. I wasn't home to get my UPS delivery, which was my daughters Christmas gift. UPS told me it was delivered to the drop center, Ship n Box Depot, but it wasn't there. I was really stressed out because here it is, the last open day before the holidays, and I didn't have my daughters gift. Edgar called me, using his caller ID to get my number, to tell me my package had arrived. He went above and beyond what his job was. Thank you, Edgar, for making my daughters Christmas that much better!
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June 2018 by katerin quintanilla
Love Love Love! Mike was so helpful, funny, and dorky! I had never rented a Uhaul truck before so I was that annoying customer with a lot of questions. From start to end I was given great customer service! Would definitely come back to this location again!
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August 2017 by Massage RX
Great people and service. super friendly
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March 2017 by Kevin B.
Forget this place. First off it doesn't even look like a legit location. I walked in very small store the guy at first seemed ok so I figured I'll give them a try. I asked for what size truck are available he showed me two trucks parked on city street, I walked over picked out one to rent. After doing the paper work he drove a different truck from behind the building with very old tires! I nicely asked if I could just get the vehicle he told me is available and I already looked at! He became rude and said I don't like customers asking which car to get, we decide which customer get what vehicle and this is the one u have to take. "Wow really dum a*** me as a customer am to risk my life because u decide what car I should drive. I had the contract canceled drove two blocks away got a safe vehicle and went about my life, and they are even open on Sunday's.
