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February 2022 by Vivian M.
The attendant person is lazy and wrote the inaccurate amount of mileage, he didn't even help me check the vehicle before leaving, he was rude and sarcastic. He is the short bald guy behind the counter. He grunts and made noises while I was talking to him. Oh and let me tell you the sign on the door said he would be back from lunch at 1:30, he didn't show up until 1:57 ... I waited outside in the hot for this incompetent little man. He didn't even apologize for his tardiness. Now let's start with the truck, The ac does not work, I tried turning it off and didn't turn off the switch doesn't work, so the ac was full blast and I couldn't turn it off or even lower it. Also someone should take a look at the brakes because it makes a noise and it's very annoying. Truck feels very old. My biggest issue though was with that man who was unhelpful and seemed like he wanted to rip me off by putting the wrong number of miles so good thing I checked all that and told him. I told him I would be calling corporate as well! I've rented uhauls before and they always are so helpful and check the vehicle with me, even with Covid times going on, he was just so lazy and gave me attitude when I asked if he was coming out. If a person is so unhappy at their job and is not a people person then why work at a job that requires you to be helpful and treat customers with respect.
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September 2021 by Yavuz T.
If i could give it 0 stars i would. I went in here to rent a mini van. But before i had to tight my mouth and nose with an extra t-shirt because i forgot my mask what was probably even more safe then most masks since i did like 3-4 layers. When i entered i still asked if he would have an extra mask because i didn't want him to feel uncomfortable. But he just looked at me didn't answer my question and in a really fade up attitude he just said "so what is your question" and swinging his arms in a way that he is super tired of me. First of all, if you don't know how to tread a costumer, then simply don't work in a position like that. Second of all, you could just respond to my first question first and say for example "sorry we don't have any masks. How can i help you" that's the minimum how you should tread a costumer. If you are to stupid to be polite do a job where you work from home so you don't need to put other people in a bad mood you idiot!!! Don't go here. Super unprofessional. I mean the rating shows it already
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June 2021 by Nestor P.
I didn't give this place a 1 star just because the dude "did" his job. Location - This place is located behind a restaurant! A RESTAURANT!! In the parking lot!! I, along with two others customers, stumbled back behind the restaurant looking for a Uhaul office. I guess the "employees" (a.k.a. The owner/employees young teenaged son ) were familiar with the lost look on my face because that young teenager asked if I was looking to rent a Uhaul Truck. This first minute I knew I was not going to have a pleasant experience. Service - After I was greeted by the young man he went off walking around the parking lot by the trailers. I'm not sure if he was the owner or just an employee but he seemed lost on who had what reservation. He took my ID, told me to wait, and went inside the back door of the restaurant as I stood in the middle of this parking lot. When he came out he said he only had one truck in the size I needed and it was already reserved to the first guy that was there ahead of me. Overall this turned out to be exactly what I thought the first minute I arrived. I didn't know Uhaul allowed "third" party owners. This was the first and the LAST time I go to one of these places. Do yourself a favor and go to an actual Uhaul store.
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March 2019 by RC Michoacán
Don't take in Tow Cars (dolly)...Very rude Zero customer serviceBad looking for U-haul customers
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June 2018 by R Castro
Don't take in Tow Cars (dolly)...
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September 2017 by Rachael L.
Rude. The second I walked in, rude. Very unfortunate. I called to reserve a truck the day before and got everything all set up and even did the partial check in online. I walked in and the man sitting behind the counter literally grunted as I walked in. Sorry to bother you, sir. Apparently I wasn't supposed to be allowed to rent a truck from there as they were looking to get rid of their trucks for one way travels. It was a big inconvenience for this gentleman to take care of business for me and made no eye contact at all. Very impersonal. Didn't check the truck at all before I took it and didn't check it after. Unbelievable. I've always had good experiences with uhaul but today 9/5/17 around 130pm and then back around 330-4pm was just awful.
