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“I went in to ship some stuff out to multiple locations and they were able to help me get everything done properly and for the best price! And they had the best customer service, thank you!”
“Great experience at this shipping company, packed with fun snacks! Coconut milk and chocolate banana are must-tries. The staff makes it even better, blending professionalism with delightful treats!”
“I have been a customer and had my mailbox for 10+ yrs at this location. I have always received professional and efficient service from the Personnel at this location. In addition, I enjoy doing business with the UPS Store for any printing and/or notary services.”
“This is the best place to do the live scan. I came here on Saturday. Took me only some minutes to do everything I needed. Also it is a such nice store so many cute items. The store owner was very very helpful.”
“I've been using their services for more than 5 years now and they are always super helpful! My packages always arrive on time and they care for its customers.”
“I've always had a pleasant experience when returning packages via UPS. I've never had a lost or package damaged and the owner is very friendly and helpful.”
“Had a fantastic experience with Annika, who went out of her way to accommodate my shipment this evening. I had a stack of boxes that took up the entire cart that were going to different destinations across the country, but she handled them quickly and professionally without missing a beat. The entire experience was better than I had expected and the value provided was great for the services requested. Scotty was also very helpful, noticing a box I had left on the counter that needed to be brought into the group with the others. The store was clean, easily accessible, and landmarks made it clear where the shipping area was located. I did not have to wait for assistance and I am grateful to Annika and Scotty for doing such an amazing job in helping me with the shipment. Will be returning again soon and will be sure to use FedEx next time I want a problem-free shipping experience.”
“Best mailbox center for miles. Every time I come here the service is excellent. I needed to send a fax months ago and he did it for free without thinking twice. Old school style service. Very appreciated. Padded envelopes reasonably priced. Everything you need. I couldn't recommend a better place. A PLUS.”
“My wife and I have been using this location for over 20 years. They have consistently been a fair, dependable and clean operation. Rita is a wonderful person and she hires the best. It’s a difficult and demanding job to work there, so employees have to be dedicated. When I read some of the negative reviews, I felt that I needed to address these issues. First, stamps cost more because you are paying for the convenience of avoiding long lines at the Post Office. I think an extra $3 is well worth it. They have kept their yearly box fee at an affordable rate; one of the reasons we have stayed with them so long. Yes, it would be awesome if they could bring back Saturday hours, but that would require enough increased business to pay an employee to work that day. So don’t complain about a $3 surcharge if you want them open on a Saturday. The occasional parking issues are NOT caused by Postal Annex but rather by the bread shop next door. The bread shop clientele are simply a selfish and entitled class of people. They park in front of the stores even when there are plenty of free spaces. They constantly cause parking lot congestion and show zero concern for other motorists. This bread shop does not belong in such a small complex. If they had one ounce of the integrity that the proprietors of Postal Annex have, this bread business would have moved to a larger complex to accommodate their increased traffic. However, if you do find yourself with a parking issue, simply get out of your car, go in the bread shop and announce that the person with X model car needs to move it. They almost always do. Most of them have super expensive cars and are worried someone will scratch or damage them. Just be polite. Do not start a fight over a parking space. So again, do NOT blame Postal Annex for issues caused by a completely separate business. We hope to stay with Rita and her business for another 20 years.”
“This has been and is my office away from my office. Used their computers, printer, faxes, etc. Everything works fine and Scott and, staff helpful, courteous and professional. Love this place!Thank you FedEx Kinkos for being there!!!”
“I just went to this Staples to make a purchase for my work. Everyone was extremely nice. A gentleman by the name of Nick, who I first spoke to over the phone, and then at the store in person, went above and beyond to help me and I couldn’t be more appreciative. Such a nice guy! Really really thankful! Thank you for such great customer service!”
11AM - 5PM
6104 Sepulveda Blvd, Van Nuys
Shipping Centers
“I encountered a manager there named Karen, who was so helpful and understanding to my needs. She gave me valuable information about ink I never knew and was such a pleasure to talk to. She walked me to the counter and discounted the ink as well, as a courtesy. It's rare to find good customer service these days - and I want to make sure she is recognized and let her know she's appreciated. Thank you Karen!”
“Amazing customer service in my opinion. The men that came to pick up the box were so kind and quick with pick up. My family in Guatemala also said the communication and service for delivery was amazing and they were kind. Have sent boxes to Guatemala every few years and never an issue. Thank you!”
“I was In N out less than 20 minute and I was getting a passport for me and my daughter the lady at the front will help you if you have any mistakes on you document and Alex was also a great help ,never go in as a walk in you will be there for hours appointment only”
“Employee name Paul helped me in extra services. He went above and under for me. I was greatly satisfied. Great working people here. Good job and stop trying to bite that girl ;)”
“The customer service there is very good, although I shouldn't have gone, but the home delivery service is very bad, I have used it twice and things don't arrive.”
“Thanks for the service.
Most rated 1 star. I felt like giving 4 would encourage the counter guy to do better.
But my gut feeling was that he needs to care for the customer's needs and help them to succeed, then he can be successful.
A sentimental expressed by almost all viewers.
All the best to all of you, both UPS and the customers.”
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“My first time to send an international package. I had multiple items to ship and no idea how to go about it. I went to the Van Nuys location and was assisted by Mitra. I have never received a kind of service that Mitra provided. She was efficient, knowledgeable and patient with my queries. She made an otherwise complicated task so easy. Thank you very much, Mitra!”