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December 2023 by Alvis S
This place in van nuys has excellent serviceAs soon as I pulled up Mike came through for me almost immediately and was able to address all of my concerns before we even started talking pricesThis is an always Honest business in a very sketchy city sometimesThank you !
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November 2023 by Kuttino Brown
Best collision Repair center bar none.They were fast, professional, honest, and did some of the best work ive ever seen. Definitely recommend this place for sureService: Painting
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July 2023 by Michelle D.
We've had two of our vehicles in for repairs this year, the perils of living in Los Angeles, accidents are inevitable. Vage worked with us on our last vehicle repair in June 2023. He tried to make the process as seamless as possible and kept updated every step of the way. I also appreciated that they quickly cleaned the interior of cars before returning. Nice touch!
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June 2023 by Jody T.
Unfortunately I was dissatisfied with every single part of my experience at the shop. Firstly they did not openly communicate with me the estimated repair time and therefore incurred great cost in terms of the Ubers I was forced to take to work as a result of not having my car at the time I expected. When I inquired by phone as to the estimated time that I could expect to pick up my car, the mechanic thought he put me on hold but did not, and I could clearly hear him complaining to his coworkers about "I don't know why these people always think they can get their car whenever they want, why is she like this". There was then another two-day delay in being able to pick up my car, due to their system being down. While this is not their fault, they did not communicate with me in a timely manner nor update me on when I could be expected to pick up my car. Instead I was forced to resort to calling them every day for updates. By the time I was able to pick up my car, I found out that they had not even fully completed the expected repairs. The mechanic verbally told me that this was because my insurance would not pay for the replacement of that part, but I contacted my adjuster who said there was no such thing in the contract. This therefore again causes me to spend extra time, money, energy into a repair that should've been completed on the first attempt. I highly recommend that customers do not come to this shop unless you are okay with mechanics talking behind your back, incomplete communication, and unfinished repairs.
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April 2023 by Luis Macias
It happens to be amazing and incredible people helping me to repair my Toyota I absolutely recommend this place for the community they are incredibleService: Auto engine diagnostic
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March 2023 by Donna Reyes
My father was sent to service king by his insurance and the worst experience ever I know my dad felt very disappointed of the job they provided the fact that he’s car was involved in a hit and run found his car crashed so brought to them and now we came to pick up the car and the paint job ridiculously ugly it had drips of paint job was not even done they still took it back inside to polish it and it still looked nasty and now my dad has to leave his car for another 2 to 3 days so they can redo the paint job and worst of all the cost is expensive and your insurance rate goes up because of there cost so I recommend to anyone to come here it’s a bad place trust me avoid the disappointment I even felt crying for my dadServices: Painting
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March 2023 by Carolina H.
I never write reviews but I feel like I had to with this one so people don't waste their time here. I made an appointment yesterday with a live person who works here for today at 11am (saturday) and they are CLOSED. I even got a text message confirming the appointment. They are unreliable and cannot be trusted. WHAT A WASTE OF MY TIME, GAS AND ENERGY!! Service King never again!
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February 2023 by Kyle Stafford
Amazing!!! This place is the best, the service was incredible, the work was quick and impeccable. Had a small fender bender and car looked better then the day I bought it… Cannot recommend this place enough.Services: Painting
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January 2023 by Leslie O.
Came to pick up my car today since they said it was "ready". When i got there and transferred everything back i noticed my bumper was not flush to the rest of the car. When i went to tell them they took it back and returned the car fast which thankfully they did cuz i was low on time. Anyways...that was the only good thing. When he brought it back...he, i mean, CHRIS. When chris brought my car back he said it's fine! When i looked i said it still doesn't look right and it looks like it was forced. He kept trying to tell me it's fine and that it's bolted on. But to me it looked as if if i hit a bump it could pop right out. Then he went on to tell me how messed up my bumper was before and started to unravel and say i needed service to begin with and started talking about my rear tires. Which had nothing to relate with what i was asking. When he finally stopped blabbering and let me talk i asked why is it like this though and he finally said the guys in the back said your light is cracked inside and that's why it's pushing out like that but it's ok!...OH...so now you're telling me my light is cracked....i asked when he knew and he said he had just found out but obviously the workers didn't tell him...which SKETCH? And also the fact they knew it was cracked but forced in my bumper which could possibly cause MORE DAMAGE? he kept reassuring me my bumper was fine but that i have other issues before like he was saying i wasn't taking care of the car in the first place. Like sir i know i need service.....but you neglected to tell me that something else was wrong and you keep pushing me to tell me that it's fine that the bumper isn't in line with the rest of the car. but now idk how big the crack is or what but I'm definitely now having to take it to a different body shop to see if everything is ok and to make sure my bumper looks in line. Even if they said to bring it back free of charge i wouldn't. Chris even walked away from me after him talking over me trying to tell me even though the bumper looked forced it's ok....Horrible customer service and horrible service on the car!
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December 2022 by Andre B
Avoid this body shop. They are running auto repair scams there and also exaggerating repair costs that will drive up your cars insurance rate. They should change their name to “SCAM KING”. Their invoice was saying they will use a new front wheel but after i picked up my car i noticed they used the old one that had scratches on it. Their first response was “well, insurance pays for it”!?!? i told them well, it doesn’t matter who pays for it. What if u have not replaced all these items that you have billed me for!? What if this car is not safe to drive now!? How can i trust u now. Then they called the manager elaine, who said they are independent franchise which operates on their own. She was right, i called their franchise number and they told me they can’t help me at all!? well My advice to everyone, find a reputable bodyshop, somewhere that the adjuster from your insurance company comes and checks your car. Don’t be fooled by their smile. I had to take my car back to a mechanic shop to check it all again. I want them a full refund. they refunded the amount for that front wheel but who knows what they’ve done to my car!?
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December 2022 by Golzar Arvin Kuehn
Brian at Service King was assigned to my car and he was very informative and helpful! Everyone there was very helpful in the process and nothing was confusing- it was my first time dealing with accident insurance so I was thankful for their help in recovering my car and explaining the process to me. My car looked great after the fix up! Brian even called me to tell me there was a pre existing oil issue I needed to check out. Will be using them in the future if needed!Service: Body & Trim
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November 2022 by Ed Palmer
Received great service. Had my catalytic converter stolen and thought my car would be in the shop for several weeks. But Service King had my car repaired and ready to go in just 2 days! Impressive since they had to replace the entire exhaust system. They made sure the car was cleaned inside and out. Cannot comment on whether or not they are reasonable on pricing since my insurance covered most of the cost with me only paying the deductible. The representative Alex was also very courteous in assisting me with all of my questions, providing consistent communication on the status of the repair. Strong recommendation to anyone looking for a hassle free experience.Service: Exhaust
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November 2022 by Marylena Theodore
I was impressed on how clean the place looks! I had a n hit and run incident and my insurance sent me to this place. The repairs were promised to be done in about 3 weeks. But to an unfortunate event (my husband Stefan passed away on the 30 of September 2022) they were understanding and fixed my car much faster! And they did an outstanding job, so I want to thank them again and tell everyone about Service King.Service: Body & Trim
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October 2022 by Ry
An amazing experience by a team of experts. The customer service at Service King is off the charts due to the attention to detail care this team uses. Looking forward to returning.
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October 2022 by Eddie P.
Had my catalytic converter stolen. Took it ito this place because my insurance company recommended them they were also close to where I live. They were quick with the repair work and had my car back and ready to go in just 1 day. Cleaned it up too put armor all on the the tires looking good. Only paid my deductible that was it. Amazing. Big thanks to Alex who was quite professional and cordial in helping me through the process. Strong recommendation for this collision center.
