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February 2024 by sajjad takalloo
Extremely rude and untimely. In answer to my question about the time, the head of the test center clearly said that the list on TV is not important, I will announce whoever I want. It is unbelievable
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February 2024 by Amber Ortega
I made my appointment for 830 for my 1 hour glucose test they called me in by 815. They checked on me twice to make sure I was feeling OK. They all were so helpful and caring.
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February 2024 by ysljared
Had appointment at 11. Arrived 10 minutes early, ended up being seen at 11:50. Overall bad service.
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February 2024 by Isabella Trinidad
My mom just went here and she said she would give it a 5 star review. The people at the front were nice and the lady who took her blood was nice.
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February 2024 by Carling French
I was pleasantly surprised by this Quest location - Claudia, who helped with check in, was lovely and helpful and Steven that did my blood draw was a 10/10. Much appreciated!
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December 2023 by Masha Zarnitsa
Out of three Quest locations I’ve been to, this was by far the nicest and quickest. To make sure you’re good at any location, print and bring your doctor’s prescription if you can and make an appointment, it makes all the difference.
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October 2023 by Allan Renaldo
disgusting place to go to there's a guard at the door he's not paid by quest he's extremely rude uneducated human being he thinks he knows it all I requested to speak to whoever in charge so could file a complaint against him and he ignored me he will not even released his name. he said go to the upper floor there's another lab deal with it he's a liability for a quest diagnostic.luckily the door opened the security was not even there and I flagged the associates and I asked to speak with the manager for somebody was standing behind the door her name is Denise she said she's the manager whatever it is, they need to do more training in this place I will never go there. I will never deal with this company forever I will go to another lab for the. the human guard he is a liability for quest get rid of him and get rid of the company that they deal with
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August 2023 by Erika Lo
This Quest Location needs a whole new organization system. You have disabled, elders, and pregnant women standing out in the hallways. If you can’t take walk-ins within the hour just stop taking them. 4 hours to get blood drawn? That’s crazy. I came in with my 80 year old dad who has dementia sent over by his clinic because they couldn’t draw his blood…he’s fasting since 7am and it is now 12. Just standing here waiting no info. Security guard just saying they'll take in 1 walk-in whenever they don’t have someone coming in for appointment. Yet no appointments available online. Worst location ever
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August 2023 by Shauna Summers
I’m taking time to write this review to make up for all of the bad ones. This location isn’t hard to find, it is entered near the back parking lot. Due to rolling veins and a history of being poorly poked for blood draws, I am prone to fainting. Nurse Shayna was cautioned on this and handled everything with me to perfection. I did almost faint from the fasting blood draw but she recovered me quickly with ice pack and fanning. Truly a wonderful and caring team at this location! Be sure to make an appointment as there will be a long wait otherwise.
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June 2023 by Alexander B.
I made an appointment for 4:10pm through their automated system. I showed up on time with a few minutes to spare. I was in the middle of my blood being taken when the head nurse told me I'll have to come back to do my other labs. She tried to tell me they aren't allowed to stay past 4:30pm to do labs. I explained to her that It's not my fault, when I was allowed to make my appointment for 4:10 and I'm taking time off work to be there. Then she tried to tell me I was late, when she saw I wasn't budging. I asked to speak with her supervisor after the false accusation. She sat there and listed off every excuse and argument she could think of to push me away. I told her this was unacceptable and that I'm not going to make a whole other appointment just because they're in a rush to clock out. Ultimately she rushed me through all of my labs. This place is far from my first choice to do labs. Super unprofessional and disrespectful of my time.
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June 2023 by Tony S.
No window for customer service. They sealed off the one they had so they dont have to intereact with anyone
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June 2023 by Jenny S.
If i could give 0 stars i Would. I had initially gone to Tarzana office 2 weeks ago to get my blood drawn however they weren't able to complete all the blood work my doctor had requested because I had to be there before 9am so i decided to schedule it closer to home. This location was the only one that had morning appointments available. I came in checked in, they called me within 10mins perfect everything was going smoothly. As soon as I sit down the lady tells me you have an outstanding balance, I was confused as i have never gotten charged by them or i hadn't received a bill, she said i cant proceed unless you pay , I mentioned to her i havent received the bill yet i barely came 2 weeks ago, and it clearly tells you there balance due today $0. I have never gotten charged before and i go yearly to other locations . She said well do you have your insurance card, I said I have it on my phone i can show you and its uploaded on there to given that i had gone to another location 2 weeks prior. She said no you have to have it printer out I cant proceed. So i asked her to call her supervisor. Along came CINDY her supervisor which btw when i asked the nurse for Cindy's last name she said "i dont remember her last name", she came in with an attitude not willing to hear anything, i mentioned to her, i have never paid, they have my insurance info , i have it on my phone if they want to see it, i just got work done 2 weeks prior and if the insurance is going to bill me they have uet to since i havent received it since it hasn't even been enough time for them to send the bill , she said " what cubicle number was it that didnt bill you cause their not doing their job and i said it wasnt at that location, she said well maybe you should go back to Tarzana not here if they don't charge you, I'm like trust me if i knew I would. I had already taken time off from work so at this point im like heres my debit card for this transaction she went ahead and charged me $136. She leaves then the nurse is like , oh we have to charge you now $167 for this blood work, excuse me?. How are you going to charge me if first of all you haven't gotten the bill and she said its already charging you, you might want to contact you insurance, i asked her to call her supervisor Cindy comes again (no help ) says yes its charging again i said thats weird you don't have my insurance and you know how much their are going to charge she said we do have your insurance info and they are already telling us how much, i found it so odd they were billing me already not knowing how much my insurance was going to pay. Cindy said, my supervisor has rules at this location and we can proceed unless you pay, i mentioned to her isn't Quest overall the same she said i don't know but if you go to north hollywood they are the same as us and i said i actually have gone there and they don't have this policy in place. I said ok let me call my insurance , shes like well your going to have to make another apt because we are being timed and we have 10mins to get you in and out, i was like excuse me?. This is not a food drive thru , you are dealing with needles and people's health have some empathy . She said i cant overwrite anything or my supervisor will write me up. She charged my card again which btw i did not sign anything authorizing that transaction nor did they check my ID or anything when i came in so unethical. I ask her for her boss name she wrote it on a paper and a phone number. I asked her for district managers number or corporate number she said we don't have that sorry , i told her not a problem I will research it. I called my insurance right after and they mentioned how they shouldn't have charged me since the billing cycle hadn't ended and they still didn't know how much my insurance was going to charge if they even charged anything yet along charge twice without even sending the claim. I have found their corp number and no one has responded however I will keep trying and resear
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June 2023 by J P.
Rude employees. Came as a walk in. I knew I had to wait longer without an appointment. I was fine with it. After an hour of waiting one of the techs came out and all I wanted to ask her was if I could use the restroom and she looked and me and closed the door in my face. Lovely
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May 2023 by Arman Harutyunyan
Don’t go this place they are very rude they are not professional i was there today with appointment they take my wife inside they didn’t take blood they said they can’t find her in a system they said I have to go health net office I call health net office the worker she said she is in a system she even tell them but they didn’t want to take a blood they saying we have to come back at the same time she was eating something when she was talking to me omg she make me mad I said we will not come there anymore she said we don’t lose anything if you not coming she is a very rude person…. Don’t go there you will be disappointed.
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May 2023 by Wes D.
I made an appointment for labs. When i arrive i drove around and realized that the address is for the rear building, behind 14600. I checked in and it was easy. Its efficient and theres a friendly guard type there who answers questions and walks you through the check in process if you need it. I got there early and noticed that as others came in and checked in the names came up in order of who would be called in. Again very efficient. After i was called in they confirm your info and the labs prescription. In my case they only had one of the two. They then ask for payment of what your insurance doesn't cover and proceeds to take the sample.
