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March 2024 by George Varghese
I had my brakes worked on a year or so back on my 2018 Lexus ES 350 at this Pepboys and then a few weeks back my son pointed out that there was a strange rattling noise. I went there a week ago and Fred the person at the front was able to trace the car to the last repair which was not trivial as we had the license plates changed after a collision. They then found that there was something wrong with the brake calipers and they fixed it for almost free because of the warranty period. Later, Martha at the front desk who is also helpful called me as I had left a wheel lock at the store. I find the front desk folks are helpful and the mechanics behind are good at their job. And, oh yes, the brake noise has disappeared!
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March 2024 by Aju V.
I had my brakes worked on around a year ago at this location and then a few weeks ago, there was a noise when going down hills. I read that it sometimes happens when the brake caliper was overheating, something they had not done before. When I went there, first there was a glitch as we had changed the license plate after an accident. Fortunately, Fred the person at the front desk did his diligence and traced it back. Then they worked on it and rotated my tires and pretty much did for free (I did ask for a cleaning of part of the engine for a small amount). Later Martha, who also works at the front desk called me as I had left a wheel lock behind. Over all a good location, and nice folks at the desk and competent mechanics in the shop. And, oh yes, the brake noise has gone! I'm glad because my kids drive this car (a 2018 Lexus ES 350)
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March 2024 by Jerry Kokich
Love Pep Boys!
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February 2024 by Eva Asher
Great service. It is always a pleasure to have Mr. Fred help us get our cars issues fixed. Thank you Mr. Fred.
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February 2024 by Dan Smith
Fast reliable service.
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February 2024 by Mark C.
A couple years ago, I bought tires from this Pep Boys for about $1200. They said it came with free tire rotation. Last week, I came in to get the tires rotated and they said they were too busy and I should make an appointment. I made an appointment for today. When I brought the car in, they said I have to wait for 2 hours because they were short staffed. They asked if I wanted another appointment. I asked for next Wednesday, and they said Wednesdays they are usually short staffed. Their appointments are worthless, as are their promises of free tire rotation. Buy somewhere else! They obviously deserve their pitiful reviews.
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February 2024 by Roman Soberanis
At this location, the personal is very professional and courtesy. I definitely recommend this store.
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February 2024 by Jake Melonas
Great people, great service, always quick
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February 2024 by Me M.
The service was awful They took extra money from me I changed the tires here, the next day I saw one of them with a flat tire, I paid for it and took it with a tow truck, and they told me that maybe the nail was gone, in the end they said that there was no nail in it, we will change the tire for you, but you have to pay the replacement money again. I said that the problem was yours, but they did not pay attention
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January 2024 by Aldkfj A.
Do not purchase here. They do not honor other pep boys. Pep boys does not honor their warranties. It was a waste of a lot of money.
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December 2023 by Rebecca B.
If I could give -0 stars I would. This place is so sexist. I walked in and waited In line for 10 minutes. I don't mind waiting in line at all. I watched the employee chat and joke around with some guys in front of me. FINALLY when they're wrapping it up, a random guy in the lobby jumps in front of me. MIND YOU IVE BEEN WAITING. I say "good morning, could you guys patch a tire? This guy says "wait I'm going to do his paper work first". I say "how long is the wait for my tire if I get it patched? He said "2-2 and a half hours" Like okay you didn't have to have a nasty ass mean attitude. You could have told me that there's someone ahead of me. You could have asked me what I was here for. I just said never mind thank you. I left. I HATE THIS LOCATION. It's never the same. I bought a spare tire here once and there was a problem with it. It was flat the next day. Mind you I live up the street and I drove it home .6 miles away and it was flat in the morning. WORST LOCATION
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December 2023 by Eli
I started to have a leak in one of my tires. I drove immediately to my local Pep Boys.Although I did not have an appointed the intake person was friendly and understanding. Service was fast and painless.The facility is super clean including the bathroom. I think you could eat off the floors.Overall 5 star rating. Totally impressed!
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December 2023 by Beth Wallan
Easy to set up an appointment and quick to fix my car. Nice worrying area, courteous staff.
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December 2023 by Cody Langlois
Went in for a tire rotation. They not only gave me a discount but also found an issue with leaking fluid and were able to fix it diligently and at a fair price (I googled it). Very much appreciated the honesty and helpfulness of the staff
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December 2023 by TARAS MOMDJIAN
Great customer service, and professional and friendly staff, and the mechanics seem to know the cars brought in well! Also, the shop where I got my service was a very convenient location.
