O'Reilly Auto Parts store #3210 in Van Nuys, California, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and provides a free Loaner Tool program for special tools, requiring a refundable deposit. Customers consistently praise the friendly and attentive staff, noting that employees are always willing to help with questions and project needs. One employee, in particular, is highly appreciated for going above and beyond, helping customers select and install license plate screws and providing excellent customer service that turns them into lifelong customers. Many customers feel valued and satisfied with the assistance they receive, and some mention that the staff’s professionalism and friendliness make the experience pleasant despite high prices. Customers report that the store’s recommendations can save them money, such as avoiding unnecessary purchases or getting warranty-covered repairs. While parking can be challenging due to busyness, the overall atmosphere is positive, and the staff's helpfulness stands out. This location exemplifies O'Reilly's commitment to customer service and quality, making it a trusted resource for auto parts and repairs in the community.
