NAPA Auto Parts is a reliable and knowledgeable choice for auto parts, offering high-quality products and excellent customer service. The staff is generally helpful and well-informed, though there have been instances of less experienced employees struggling to assist customers. The store is praised for its positive, honest, and kind employees, making it a preferred destination for many loyal customers. Customers have consistently found the parts they need at NAPA, often when other stores did not have the required items in stock.