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“Excellent customer service!!! Ivan was very knowledgeable, helpful, patient, and friendly. I bought a new phone plus upgraded my service plan at this store. Ivan answered all my questions and set up the new phone for me. He was absolutely the best!
I read reviews on a lot of the Metro by T-Mobile stores in the area, but there were only a few stores this highly rated. (Wanted to avoid any unpleasant encounters with rude, salespeople). This Metro by T-Mobile definitely deserves 5☆ and I would always go back here! I highly recommend Ivan and this particular store ☆☆☆☆☆!!!”
“My husband and I walked in to the AT&T store and One of your agents named Joe asked if he could help us. We were very upset after trying for days to get help online. But Joe helped us with everything right away and even made the experience very delightful!!”
“Great location and even better customer service. Chris was great at applying my screen protector in no time! Literally waited less than 10 minutes. Will be back soon for more services.”
“The lass working there was very quick and friendly. I had to renew my month in person as the app hates my Australian card. Nic eocllecti9n of food in this shopping centre too.”
“I came to the store to explain to me about my account and she helped me a lot. She is an excellent worker, very trained and smiling, her attitude, blessings, thank you ?”
“Alma provided me with excellent customer service. She helped me get a new phone case and helped me with other issues I was having. She is very personable and greeted everyone that came in. She also told me about other deals they have . She is a great sales woman.”
“Staff went above and beyond.Metro technical support accidentally placed my phone on a red line, while attempting to fix technical issues.Came to this store and the manager assisted me for more than an hour attempting while contacting technical support. Main reason I remain a metro customer was due to the staff here. 4 months later, wanted to say thanks!”
“MY NEW FAVORITE METRO BY T-MOBILE STORE in Van Nuys, California. Ivan is now the manager of this store and I can't say enough about how helpful, knowledgeable, courteous and friendly he is. Excellent problem-solver and troubleshooting, Ivan helps me with all my phone problems and questions, straightening out billing matters and technical issues. I always return to this particular store whenever I am looking to upgrade a phone, add or change service features because good customer service is very important to me.”
“Went in for an upgrade and Joe gave me a great deal and gave me a work discount, I didn't know AT&T sold Fiber internet so he signed me up for that as well. I highly recommend this store and the person that helped me out today.”
“Daniel the manager of this store was an amazing person. He was so helpful and very patient with me. I will definitely be doing everything at this store. Daniel was a wonderful experience and went out of his way for me . I recommend people go to this store.”
“Alma provided me with excellent customer service. She helped me get a new phone case and helped me with other issues I was having. She is very personable and greeted everyone that came in. She also told me about other deals they have . She is a great sales woman.”
“Melanie, Nate, and Crystal were the most amazing customer service ever. They helped my mom get a phone when no other Verizon stores would. Don’t go to any other location with this one. These people are rock stars. Thank you so much we couldn’t have done it without you.”
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“I took my iPhone for repair here and I was so happy with the results. The guys are incredible. This is the place to go when we have iPhones issues. My son also took his phone there and said great things about this place and the guys who helped him.
Prices are reasonable.”