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June 2024 by Ivan Mejia
Great phone service store
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July 2023 by Andrea Lopez
A bad service ? with the employee opens 15 minutes after 10 and does not attend to it as the client deserves it and gone twice and never was able to help me
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July 2023 by Robin Stepanek
Terrible customer service on the phone. The guy was just trying to get me off the phone because he was too lazy to figure something out. Sad person and customer service. I'd try another store if you want someone that cares about his job! At least fake it and he couldn't even do that. No wonder AI exists to replace people like him.
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May 2023 by Scott Wolff
The manager is terrible has no customer service skills bad manners should not be operating the store. Do not go here if you have any problems go to Woodley and vanowen they are the best if you doubt it go to both store's they are relatively close to each other and you'll see a huge difference in service and price... Guaranteed
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August 2022 by Salvador Blandon
(Translated by Google) Very good attention ? ? thank you for your service ?(Original)Muy buena atención ? ? gracias por su servicio ?
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March 2022 by Brenda F.
Alma provided me with excellent customer service. She helped me get a new phone case and helped me with other issues I was having. She is very personable and greeted everyone that came in. She also told me about other deals they have . She is a great sales woman.
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September 2020 by Mr.G 36
i bought a $50 worth cellphone to add a second line to my plan. The manager asked if I need $10/month protection plan? well, of course not. Turned out this guy still included this plan into my account without my authorization. I was promissed a credit by Metro and yet never received it, nor I saw this charged removed from my bill. I spoke with Metro operators #703706 and #913875 and wasted my time. This place is a scam.
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September 2020 by Lulu P.
Awful awful awful. They lie the manager Alex is rude rude rude. They are expert manipulators to senior citizens. Van Nuys Ca
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March 2020 by Ruth contreras
The manager need some costumer skills.He has no manners to deal with costumers.
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March 2020 by Kevin R.
I give you one star to you guys because you guys not honest with the customer you always try selling more expensive and it tried to sell something the customer don't need it this is not professional I'm try to buy it a new phone I just do a cancellation of 1 and the manager say I cannot selling a person doing cancellation I need to wait 24 hours that's not true I was calling customer service and they already May complain of this location you got got to be honest with a customer especially with the manager stop robery and people money you guys are ready get paid for customer service what I do it just I just go another location the one is on Parthenia Street that's really good location you guys want to buy a phone I recommend in this but this location need to do in something I was really nice to give you one star you guys need to fix this
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January 2020 by Isaiah Gonzales
amazing store the sales person was really nice
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December 2019 by Will Nguyen
This place has some good cases for the area we are in.Prices are good
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October 2019 by Donna B.
Would rate the Metro PCS powed by T-Mobile as Negative -5! Metro was awesome until T-Mobile pushed into the place & now same Crap service as T-Mobile Always has provided! Went to port our 1 year old (paid in full) phone to another Carrier & suddenly a perfectly working phone is LOCKED, over 2 months later @ Metro\T-Mobile scam company still can't/won't unlock it after multiple calls as well as trips to Corporate store! We went throught the entire unlocking steps more than 6 times just to make sure we followed their company Policy! We will be filing a complaint with the Attorney General as the phone value is $300 & is being held hostage & is well OVER the 300 day active service limit they have on unlocking YOUR phone. Stay away from Metro powered by T-Mobile is my experience. Oh, please don't bother with a reply, We're Sorry as it doesn't fix the issue & it seems lies are the policy now. The last straw was on multiple calls/visits we were told "it would be No Problem to unlock the phone is we brought it Back to Metro PCS powered by T-Moble which is nothing short of Being Forced by them to put your phone back on their plan for 300 days Again before it May but probably WON'T be UNLOCKED! More like MOB tactics & your Not going to get away with it this time!!! SHAMEFUL BUSINESS TACTICS! And when we called them on it, they switched to well.... Maybe there's an issue with your phone that was 100% problem free before you tried to move the service! Shame on you all!!!
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October 2019 by Arielle G.
If I could rate this place less than 1 Star I would. Do not bother coming here. My boyfriend went to upgrade his phone with an old iPhone I had from a different carrier, but was unlocked. All they should have charged him was an activation fee. & instead they ended up locking both phones, the iPhone and his Samsung he already had, and left him with no phone. I had to recall sprint to unlock it for him and this time we decided to cal Metro to activate and it took them 2 minutes for what these idiots in the store took 45 minutes to try and do. & yet they charged my boyfriend but not under activation they gave him an iPhone adapter he did not want and charged him that and said it was the activation fee!? Are you f****** kidding me?? We want our damn money back. Idiots both a white and dark skin guy working today in the afternoon. We will be disconnecting our services with Metro and going to sprint bc of these gentlemen. Thank you and goodbye, your service needs to be fixed!!!
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September 2019 by Vislor T.
I went to this store to buy a phone and while that experience was quick and pleasant, my subsequent return to the store was not pleasant. I returned to the store to talk about setting up a second line because of a promotion they were running that made a certain phone quite affordable. I was met with a worker who claimed they were fresh out of the phone in question but seemed to be lying. It appears he did this because Metro has a complicated set of rules about who can and cannot get a second phone and whether they can get the discounted price. So rather than explain these complicated and tedious rules and disappoint me, the guy just said they didn't have the phone. Later that day I learned from another Metro store that all corporate stores should have plenty of the phone in question. Really the blame lies with Metro itself, but stores should be 100% clear and honest about Metro's tedious rules.
