Keyes Lexus is a large dealership dedicated to providing a safe and positive experience for customers in Van Nuys, CA. They offer a wide selection of new and used vehicles, with a friendly team committed to understanding each customer's needs. The sales staff, including professionals like Khalid and Jason, are praised for their knowledge, patience, and ease of communication. Customers appreciate the smooth and stress-free process, with many mentioning how staff members listen carefully and avoid pressure, making the experience enjoyable. The dealership’s service center in Sherman Oaks is also highly recommended, with attentive staff like Moisés Bazán and Sam Santoso providing outstanding customer care during maintenance or repair visits. Whether buying a car or seeking service, customers feel supported and confident in their decisions thanks to the professional and helpful team. Keyes Lexus also offers a broad range of genuine parts and accessories, along with incentives and a large inventory of cars, trucks, and SUVs. Overall, the dealership is known for its excellent customer service, knowledgeable staff, and a welcoming environment that keeps customers returning for their vehicle needs.
I called the dealer directly and Jason took my call. Right away he was on it and ensured we aligned before coming in. He took great care of me and was a pro ensuring we were happy. Management also complemented the process. Thank you Jason and the team at Keys Van Nuys for getting us the car we’ve been looking for.
November 2025
I had a great experience at the Lexus service center in Sherman Oaks. Moisés Bazán was very attentive and helpful throughout the whole process, and Sam Santoso, who I’ve known for years. They provided outstanding customer service that keeps me coming back.
November 2025
Very big dealership, Khalid is a top notch professional Salesman. He helped big time. It was a car for my son and Khalid made the whole process easy.
