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June 2023 by Magdy A.
Had a great experience at this 661 location, Mariana was beyond amazing, she went way over and above her duty, took her time to help me, and offered other ways to solve the issue on hand What a great job Mariana, please keep up the good work Thank you
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June 2023 by Sarah And Adam S.
They literally do not answer the phone. Total insanity for such a major brand.
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May 2023 by Lily M.
Worst attitude everywhere by everyone. If you like being ignored, have employees act like you owe them something by asking for help, go ahead and go here. To the management, if there is one, you have people who hate their jobs and their workplace.
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May 2023 by Lynne H.
This Home Depot has got to have the worst customer service ever. Just because you're having a bad day, doesn't mean you get to treat your customers like crap.
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May 2023 by Lida M.
I came to this Home Depot today in the evening to find wood pieces for my outside chair that broke. I was assisted by Navid he was very kind, knowledgeable and courteous. He dropped the task he was doing. He helped me to find the right wood I needed and cut the wood in 4 pieces for me. This is something I would never have been able to do by myself. He went above and beyond to help me out. Home Depot needs more customer service representatives like him.
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January 2023 by Emily A.
This specific Home Depot is saturated with people just standing all over the parking lot. When I drive through, they're all just standing in the way and even giving dirty looks when I wait for them to walk out of my way to park my car in a parking space. Other than that, it's like any other home depot inside. Unfortunately not all workers inside are helpful, I asked one a question and he pointed and said "there's others over there who can help you" and I went "over there" and found someone who didn't know what i was asking and couldn't actually help me and he went to the original guy I had asked to ask, and THEN the original guy helped me. Come on, horrible customer service.
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January 2023 by Paula K.
Our washing machine died yesterday. We went online looking for an LG brand washer. We ordered the one we wanted - then got an email today stating out of stock!!! We drove over to Home Depot in Van Nuys. We were assisted by Sherise who was so very pleasant and helpful. Thankfully, we were able to purchase the washing machine we want that will be delivered on Wednesday.
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December 2022 by Conor B.
The checkout line(s) can get long at this location, and yet they always move really quickly. The return line, however, moves slower. I would just wait for the line to be at least inside the building to return your item. If you see it wrapped around outside the doors, just avoid it. It could be 20+ minutes depending on how many people they have manning those desks. This location itself is a solid Home Depot. They always have what I'm looking for and I rarely have to look up and down every aisle to find it. It's a bit hit or miss if you need to find an employee, but once you do, they're always incredibly helpful. The parking lot is huge. You'll be able to find a decent spot no problem. However, the area right in front of the store can get backed up with all of the trucks/trucks with trailers/etc. moving around. Throw in people just walking out of the store & not bothering to look for passing cars or waiting their turn and you are going to experience a slow down. I would just suggest avoiding the entrance/exit on Roscoe. Just go through the back exit and save yourself the annoyance.
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October 2022 by Junaid K.
There is one employee with the name of Abigail in return section which is so not helpful and it look like someone put her in this job by force I will never come back to this location because of this attitude full employee
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September 2021 by Ane V.
I was in dire need of roach killers. Yes, you read it right. Asking Google, this is the nearest location that she gave me. It took me awhile to find it though. I'm not good in following directions. .Lots of parking lot and empty spaces. Kind of long walk to the entrance but it is fine, I'm getting my steps. I found what I was looking for. And they do have plenty of selections. Self check out is the best.
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January 2021 by Honest Abe
called, asked about 20 Q\\u0026A prompts, only to keep getting a busy signal ,never got anyone after 3 trys
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December 2019 by Maria Kc Caiola
it is one of the busiest Home Depot I've ever been in
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November 2019 by Sandra Van De Yar
Friendly staff and convenient
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July 2019 by Margarita S.
Horrible, horrible service. Employees are not trained at all and don't care about costumer service.We came to home depot to check out the prices for our construction the lady who works pro services (i think Erlinda)she told as to open an account get 100$ off and will delivery tomorrow . At first she forgot to give 100$ off after we opened the account we had to wait until she called her manager to get fix. Then next day we were waiting for our delivery nobody called us and when i called to find out they told me the delivery date is after a week. Are you serious? we have all this people here waiting. the delivery date is today i told costumer service nobody cares . we had to go back and cancel all orders ( waiting an hour for 2 employee to cancel the delivery. STAY AWAY from this this place. DONT waisted time and money we got our delivery from HD supply home improvement. we had our delivery the same day.
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July 2019 by Merlin G.
Young lady with blonde bleached hair helped me very nicely with all the questions I had made sure I got what I wanted with super great positive attitude been to other locations and this was the best customer service yet ! Thank you young lady forgot to ask your name.