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July 2023 by John M.
Yeah duh it's expensive. But the service is fantastic and that's what you're paying for. Get your car instantly when you land, drop it off steps from your plane.I left my jacket in the car, figured it was gone for good, got a call from the service people asking for my address so they could mail it. For free.You get what you pay for!
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August 2021 by Jeannie Medlin
Excellent cars and customer service. Always come back here to rent my car when I'm in town.
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January 2020 by Shirley H.
Location: JetSuiteX -- Burbank Location CONS: * 3x more expensive than your average Budget, Avis, etc (you are paying for the absolute convenience of getting off the plane and into a car within 10 minutes time) * No unlimited miles * Their website unfortunately does not provide rental rates (you need to call them or book online in order to see the rate) PROS: * Convenience (again, off the plane and into a car within 10 mins) * Very nice staff * Clean (interior) cars
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August 2019 by Greg B.
My wife and I just returned from a quick trip on JetSuiteX (highly recommended) during which we used GoRentals, offered exclusively at the JSX terminal. I was quoted $59 a day in my email exchange to reserve the car, which was itself a bad customer experience (unreturned emails while trying to reserve). I am sure there are other fee disclosures buried on their website, but I never bothered to look there, assuming their rates would be reasonably standard. I was also promised in the email exchange that I would get a confirmation with more details, which never arrived. When I got the invoice by email after our trip, I discovered a bill of nearly $320 for two days. Not only did they charge me for extra miles (does anyone do this anymore?), but they charged me $9.99 per gallon to refill my gas tank. I am accustomed to a gas charge, but this is at least 2X what I have seen in the past. I am far from a cost conscious person, much to my fault. But this bill deeply offended me. I told the company that I would prefer to walk next time, rather than use their rental service. Walk or run - don't drive - away from this rental car service