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April 2024 by cathy gutierrez
Very helpful
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April 2024 by Daniel
Good services
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January 2024 by Tony J.
Amy is one of the nicest, sweetest, most helpful reps I've ever encountered at a fedex location! Thank you so much and Happy New Year!
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November 2023 by Helen C.
Had a fantastic experience with Annika, who went out of her way to accommodate my shipment this evening. I had a stack of boxes that took up the entire cart that were going to different destinations across the country, but she handled them quickly and professionally without missing a beat. The entire experience was better than I had expected and the value provided was great for the services requested. Scotty was also very helpful, noticing a box I had left on the counter that needed to be brought into the group with the others. The store was clean, easily accessible, and landmarks made it clear where the shipping area was located. I did not have to wait for assistance and I am grateful to Annika and Scotty for doing such an amazing job in helping me with the shipment. Will be returning again soon and will be sure to use FedEx next time I want a problem-free shipping experience.
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November 2023 by MY STORAGE ONLINE
Super fast, friendly.
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October 2023 by Emily Y.
This place was surprisingly busy for a Sunday afternoon. A female worker skipped me and helped someone else even though I arrived and was in line first. Scott made the whole experience great though. He was funny and kind, and he brought my large and heavy package outside and loaded it into my car. Thank you so much Scott!!
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August 2023 by Peter H.
What kind of cheapskate business feels the need to hold $10 on a credit card for $1.20 photocopy job? The answer is this FedEx Print Shop. And they take forever to return the money.
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July 2023 by Alicia F.
This is for the print service. I called the Encino location first and their printer was down. So I called Van Nuys and they were super helpful and assured me they could print my job same day. I ordered online, uploaded the files and called to confirm they'd received it. A few hours later they called to say that some of the text was cutting off when they were trimming and requested I email them the files and they would make it fit better. I emailed them and they fixed it so the cards came out looking good. Thank you so much because I spoke to at least 3 different people and everyone was really helpful!
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July 2023 by Jaconni C.
This review is in regards to the Printing Department specifically, and for Zoe who helped me [literally] all day. I uploaded 3 different files onto office.fedex.com and there are 3 steps to submitting an order. First, you need to select a store, then confirm your pickup information if you aren't shipping. Honey gave me a discount code that was accepted by the FedEx system, but it wouldn't let me progress to the 2nd step and I tried different browsers, reuploading, and spent 30 minutes trying to figure out why...then, I took the promo code off. I was able to go through Step 2 which was payment. The 3rd step was reviewing and there was one final time I could put the promo code. I tried again. I was not able to submit the order no matter how many times I tried. I called this location, and Zoe picked up. She told me I could send the files to her via email along with a screenshot of the code processed on the website, but since the rates are a bit different from online and the store, she would have to check with management to see if they could honor it.She called me back after 20-30 minutes to let me know they could honor the deal, and that the designated time for 10AM the next morning would be accurate for pick up. Later that day, around 6 PM I called to ask about the process of the prints [most days this location does print fast, so I didn't think it could hurt to check]. Zoe picked up and I was happy to speak with a familiar voice. She said prints were ready and I asked if I could stop by to check the quality. Yes!I stopped by and I had a feeling one of my prints was going to be too dark. I was right - I brought a USB stick with backup art, but the 3 computers we tried to load the files on would pop in and out. She was able to pull the folder off in a second and worked with me for a good 30 minutes to print out another version [more like 5] because I wanted the right contrast for my artwork - as well as doing a double-sided page to make a card for someone. She even helped me score it for a neat fold [otherwise the edges would crack the print since it was laser on card-stock] after I cut the edges to make sure it was perfect. This is above and beyond what any of the staff has ever done more me and I've been coming in about every 2 months for the last 3 years. Thank you Zoe for your patience and kindness! Hope you're there next time I come in~
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June 2023 by Maddy M.
Thank you to the team at this fedEx location! My experience here has always been good. I love the communication here. I have received phone calls when there were issues with my order, and it is easy for me to always get someone on the phone. I rarely have to wait in line, and my order is always easily found and ready to go. I always order online and pick up with store and have never had an issue. I get my email when my order is ready and boom! There have been times when I have called to see if my order could be ready earlier than the estimated time and they have always come through for me. My jobs always look good. I've experienced great service here, but I do find that sometimes the workers are distracted/on their phones or can be a little grumpy. We all have bad days. That doesn't phase me because their work speaks for itself! Thanks to the team at this FedEx location!
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March 2023 by Mario Marckord
It was very nice, fast and convenient.
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January 2023 by Len Hall
Didn't go in
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January 2023 by Charles Collier
FedEx has a tough challenge in delivering to apartments, so they need these locations for pickups if they are unable to deliver. Their solution using Walgreens is mediocre and could be improved dramatically by installing a self-serve locker system like Amazon uses. I had to wait in a long line of shoppers to claim my item, and the associate seemed unfamiliar with the process, which made the retrieval process that much longer.
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December 2022 by Corina Flores
(Translated by Google) My letters and packages always arrive with the date they say and it is very safe(Original)Mis cartas y paquetes siempre llegan con la fecha q dicen y es bien seguro
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December 2022 by Kenia Cordova
(Translated by Google) It is very nice but small(Original)Es muy bonito pero pequeño
