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August 2023 by Shanice Lashaee
I’ve been here since 2018 , the staff is great , the staff is friendly & fair , I have no issues here .
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April 2023 by Alex A.
I am very disappointed on the customer experience I have had here. I've been here since November and there's been a Lot of lies. I was promised to get things done in regard ti them recently changing their system and credits for things that were at their control. I've dealt with Daniel twice and he doesn't do what he tells you he's going to do.
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March 2023 by Rachel Arellano
This place is Criminal. More like SLEEZY STORAGE! They have no upper management to help assist issues. The contract I signed did not include any of the added fees and penalties they threw at me once they locked me out of my unit with no warning!! There was a huge misunderstanding in communication and no one to help resolve it. I would never recommend anyone to this Place even for a discount! No way!
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November 2022 by Neko Shima
Thr customer service people are really nice and patient. There's a bathroom customers can use. There are carts you can borrow. The place is pretty clean. Prices are fair. I recommend. ??
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July 2022 by AD P
Rented one size unit for a month, now I'm in a larger unit. The process was fast and easy. The employees are just awesome, friendly, respectful, courteous, and they made me feel like family.
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May 2022 by Marie B.
I was BROKEN INTO TWICE in my first (and only) month at EZ Storage on Hatteras St. DO NOT RENT FROM HERE!!! You'd save yourself time by just placing your items on a street corner for everyone to go through. Couldn't believe it either time. My lock was not cut so I believe they came thru the temp ceiling panel. (I also suspect it was an employee but can't prove it) I filed 2 police reports. Moved to another facility which was a pain to repack everything for the 3rd time and move AGAIN! Every single box and bag was turned upside down and gone thru. Worst part of EZ is there is ZERO accountability and no one to contact! No corporate phone number. I e-mailed a random corp address and got no response. Like zero. I think it bounces back to the front desk, which all they do is shrug their shoulders and tell you there's nothing they can do. You're on your own. What a ridiculous excuse for a business. When I was packing my things back up in the parking lot I met another man that also had items stolen from his unit. Seriously don't rent from them. You've been warned.
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May 2022 by Amado Tacu
Veronica sandoval helped me out alot...had a weird issue where i coulndnt pay....online...but she took care of it right away...and solved all my issues...she even made sure everything was in order
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January 2022 by Virginia M.
I've been renting at EZstorage for years. This new lady ANA is rude and unprofessional. This place must be under new ownership because it's totally different. Ana needs a lesson in customer service. Without customers YOU DO NOT HAVE A JOB DUMMY
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November 2021 by lani taliaferro
Don't really know it. It's the storage of my friend
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September 2021 by JP
Secured storage facility.Nect door to Target. Easy parking. Friendly staff. Clean facility.
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September 2021 by Cynthia Cosse
Michelle is horrible!!! I can't believe someone would actually trust her to run the facility. She is rude, disrespectful, and useless. My husband's father had a stroke and we have power of attorney to take care of his affairs. He now lives in the bay area, so we are moving his things to be closer to him. We spoke to Amy on the phone and sent her a copy of the power of attorney papers. Then she asked for a note from the doctor. THEN she asked for a letter from the caregiver. After providing all the documents they requested we drive to the storage facility. We live in Sacramento so we have to rent a Uhaul and get a hotel for Saturday night. We arrive at the storage facility and Michelle refuses to let us in because she is unable to check emails after 5 pm on Friday, and we had to wait till Monday. All she had to do is scroll down. She refused to let us talk to anyone else, and offered no solution. Additionally, before we went to the storage facility we told her we needed a locksmith. You think she would have told us that the locksmith wouldn't be there that day. At the end of the trip, we had to pay for an extra day in the hotel, an extra day for the Uhaul, and a locksmith. All this because Michelle can't scroll down when checking emails, and can't pick up the phone and call the owner.
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August 2021 by L A.
There were rodent droppings all over my belongings when I went to vacate my unit. I had to throw things out and completely disinfect and sanitize whatever else was savable. That's extremely disgusting and unacceptable. Instead of placating customers like me who this has happened to, they completely ignored me. Their lack of attention to this and failure to address it is completely unprofessional and inconsiderate. In addition, the elevator door would not lock all the way throughout the moving process, and I was told they would have maintenance look at it within a few hours. I was there for 4 hours moving my belongings out, and maintenance never showed up. I ended up having to carry everything else out of my unit up and down the stairs because it stopped working. I would absolutely never rent a unit again from them or recommend that others rent from them. And it's really disconcerting that they don't do anything to make amends with their customers who have had unsatisfactory experiences.
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August 2021 by Mike Croel
A very convenient location for me but my place has been broken into twice. No good security at this place. So make sure you don't put anything valuable in your storage unit. It would be nice if they had cameras in the hallways. Security camera system are very inexpensive but they choose not to go that way. The people here are paid a lot for their game so it's not like they don't have any money to do a security system. Be careful watching stuff.
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August 2021 by Mike C.
This place is very convenient for me but I've been broken into twice. There has been no improvements to to prevent break-ins. All of us there pay good money for a storage unit and with the low cost of security cameras you would think they would install some. A clean place but did you not have the best interest in the customer. Go at your own risk.
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June 2021 by James Robings
Security onsite, clean unit decent price. Front desk staff are nice and friendly.
