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March 2024 by Quirina Tuvera-Agbay
Excellent customer service. Alyssa Josie helped me open my accounts. 5star highly recommend
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March 2024 by Flordeliz Mac
Van Nuys has provided exceptional customer service. Alyssa Joske helped me opened my checking account and was very detailed in explaining all the information. Steph is very kind in helping me with my deposits and withdrawals. Andy is great too. Everyone is very helpful. I recommend good service.
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March 2024 by Raminder Singh
Thank you for helping me open my CD and business accounts at East West bank Van Nuys. I loved the outstanding customer service and the bank staff: Alyssa Joske, Andy Hue Luu, Stephen Torres are super amazing. I highly recommend this location for convience banking.
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March 2024 by Russ Ok
Bankers ANDY LUU and STEPHANIE TORRES and JAIME MESA and ALYSSA JOSKE are EXCELLENT at providing 10-Star Customer Service, and these 4 bank professionals are outstanding representatives for East-West Bank ! On Saturday February 17, 2024, ANDY LUU opened a new account for me at this East-West branch, and ANDY IS PERFECT on every measure of performance ! This East-West Bank is located inside the "99 Ranch Market" at 6450 Sepulveda Blvd, Van Nuys. I'm closing my multiple accounts at Wells Fargo Bank, and I was searching for a bank that is a much better option than Wells Fargo. I read the Google reviews for THIS PARTICULAR EAST-WEST BANK (at 6450 Sepulveda Blvd), and I was impressed because reviewers regularly identify and thank Alyssa Joske, Andy Luu, Stephanie Torres, and all the professionals at this branch. Then I met personally with Andy Luu on Saturday February 17, and I was impressed by Andy's expertise and his full knowledge and careful description of the "customer-first" principles of East-West Bank. I met with Andy on a busy Saturday afternoon, and I also observed Andy as he very carefully, expertly, quickly and courteously helped 2 other East-West customers in solving their complex bank transactions. After I read the great Google reviews, and after I observed Andy Luu's PERFECT performance in solving the complex bank transactions for 2 other bank customers, I knew that East-West Bank was the right choice for transferring my money from Wells Fargo. Andy Luu was meticulous, quick, technically skilled, and very courteous in opening my bank account. Throughout the process of opening my account, Andy fully answered and solved all my concerns and questions - - Andy is perfect ! Special thanks to STEPHANIE TORRES because when I called to make an appointment to open my account at this East-West branch, Stephanie was super-friendly and patient, and she carefully and accurately answered all my questions - - Stephanie Torres gave me great confidence in East-West Bank as she and I scheduled my account-opening meeting with Andy Luu. During my account-opening meeting with Andy, we were also assisted by JAIME MESA who is a highly alert, quick, and careful professional that I know I can rely on. Thank you to ANDY LUU and the perfect team at East-West Bank ! -E.
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March 2024 by Darius Allensworth
EXCELLENT CUSTOMER SERVICE!
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February 2024 by Camila Torres
Every time I come to cash in my check i always have the pleasure of having Steph Torres help & cash my check. She is so knowledgeable and does an excellent job every time.She never fails to ask how my day is and is such a beautiful person inside & out. Great customer service overall. When you come to this bank always ask for Steph!
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February 2024 by Daniel Abraham
Andy, Tigran, Steph, and Alyssa make a fantastic team. I bank at East West Bank in Van Nuys, and they are always kind, accommodating, and problem-solving.
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February 2024 by Vagan Nahapet
It’s good location,nice costumer services. especially Alyssa helps a lot
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February 2024 by Azuls Executive
Wonderful bank bankers are fast and polite and help very much thanks to hue Andy Lu alyssa Joske Steph Torres they are wonderful
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February 2024 by Wendwesen Lemma
east west bank is the worst bank i ever did business, it is very hard to work with this bank, i tried to pay off my S.B.A loan by making payment to ward the principle with automatic direct payment, they do not allowed me to do. after i paid most of my balance, they did not allowed me to finish the loan as fast i want, instead they make me pay the minimum monthly payment for the life of the loan. i do not advise any one to deal with tis bank
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February 2024 by Ty Quach
Thank you Van Nuys for always helping me with my banking needs, even when I come with a lot of transactions. Everyone is so nice, helpful and accommodating. Great customer service! They always have boxes of coins for my Donut Delite shop and help me carry to my car. Alyssa does good job managing the office. Andy,Steph, Tigran are the best! This location hours are very good. I recommend to everyone.
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January 2024 by Roza Safarian
Excellent
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January 2024 by ben saeidian
Thank you Van Nuys branch for always being open until 7p to help me with all my banking needs! It’s very convient location to do my grocery shopping and banking. Everyone is very nice and helpful! Alyssa Joske, the Assistant branch manager has a great team. Steph Torres, Andy Hue, Tigran Aviteseyan gives amazing customer service, they do my deposits, anything I ask they will assist. I highly recommend East West Bank for your banking needs.
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January 2024 by Elma Ruden
East West Bank Sepulveda Van Nuys team are wonderful to work with. Alyssa Joske, Andy Luu, StephTorres are so respectful and provide excellent customer service. They greet me with the smile and veryknowleageble,competent and attended my financial need, questions. The staff cares for my safety when withdrawing, they escort me into my car, No other bank will do that .East West Bank hours 11-7 I love it I don’t have stress bec it’s closing at 7 pm and can do my grocery inside the market right in front of the EW bankI will continue my financial banking with EW bank going forward investing my money for my fiuture financial needs
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January 2024 by Anita Danelian Towers
I love the hours at the Van Nuys location 11a-7p M-F, Sat 10a-5p! It’s very convenient but a busy location. Everyone there is super friendly and personable. Steph helped cash my payroll check and convinced me to open a checking account. I met Alyssa Joske, the Assistant Branch Manager. She kindly introduced herself as Andy Luu opened my account. Andy was very thorough in explaining the details of checking, savings, CD accounts. My overall experience at the Van Nuys location was excellent and I would highly recommend. I give them a 5 Star.