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December 2023 by Kathleen U.
Shout out to Mitra who is always there to help her costumer. I've been using DHL for my international packages. She's always patience. One time I thought my package was lost . I went to DHL office in Van Nuys and Mitra help me track where my package at. Thank you so much
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December 2023 by Madison H.
CANNOT GET IN TOUCH WITH ANYONE. Why leave a message saying to call and then keep me on hold just to hang up three times in a row? Absurd.
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November 2023 by Manly K.
DHL said they left because there was no one on the first day, so on the second day I left my phone number on the front door and waited all day but they said they left again. I left the front door open so I'm not convinced that they actually came. The estimated arrival time has already passed and it keeps disappearing or changing.
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November 2023 by Ang Illescas
Nice n quiet office, Adriana at the front desk is very nice and helpful. Transaction was very thorough and quick. This is the 2nd time I use them. The 1st time was was the same experience and with the same lady.
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November 2023 by Ella Dasa-Nahmias
DHL TEAM IN VAN NUYS HAVE BEEN THE BEST OVER AND OVER AGAIN! MITRA HELPED ME OUT THIS TIME AND WAS SUPER SWEET AND PATIENT. THANK YOU SO MUCH!
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November 2023 by Pouya Chavol
The experience was amazing. They have the best prices. And the agent at the front ”Mitra” Went above and beyond to make sure I have everything I need and my package is delivered safely and that I get the best price. Amazing people and amazing service. Also, a fraction of the price of FedEx and UPS
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November 2023 by rafae AKHTAR
Mitra was awesome, she helped me out and made the process so smooth. Had trouble with the zip code but she got it done, there’s a reason she’s no 1 at dhl for 2-3 decades. She will always be appreciated. She deserves a pay raise. Mercy.
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November 2023 by Darla Blanchard
Can’t say enough about this location! Mitra and staff are amazing! Helpful! Kind! And go over and above to assist you! Its so good to know that good Quality customer service still exist! If you shipping anything! Go see Mitra & the ladies (whom are all amazing) at DHL @ 15041 Keswick St!
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October 2023 by Yu-Wei Chung
I had a fantastic experience at the DHL service center, Van Nuys, all thanks to Celi! Her exceptional customer service skills and dedication truly stood out. She was approachable, patient, and handled my shipment with utmost care. Her friendly demeanor made the entire process seamless and stress-free. I'm truly grateful for her assistance and will definitely choose DHL again, knowing that they have such a valuable asset in Celi. Thank you for the outstanding service!
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October 2023 by Ai T.
Don't ship with DHL you will be sorry! What a waste of time. I'm gonna make sure the company does not get my money and they can deal with DHL. Pitiful!
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September 2023 by Lily Alvarado
Mitra was very helpful on sending an important package I needed to send. One of the nicest persons I’ve ever met! Our company will most definitely be coming here often.
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September 2023 by Heather Napolitano
They have independent contractors that STEAL!!!!!! You can't talk to anyone at customer service that can HELP... THEY have said for 3 days they have attempted delivery..I'm home with cameras at my door and gate not one person has attempted to drop my stuff off! And they won't let me do a signature release so it can get dropped off! HOW ? ITs theft and this company takes zero accountability!
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September 2023 by Eccentr1c S0ulll
Always a great experience when Adriana helps me out. She is thorough and kind and able to multitask like a pro!
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September 2023 by Kathrina Johnson
Mitra has been very helpful! she has the best personality and you can tell hiw she loves what she’s doing. She connects outstandingly with customers and a perfect fit for her job! The smiling face is a huge plus!
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September 2023 by Chris Green
Mitra was amazing - great customer service and very good at her job! Helped us ship our golf clubs to Scotland - Fore!