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October 2024 by Kaser Makhloof
I make with them deal $100 a month and promise me to do advertise from my shop for one year they took the money but they never did anything they are scammers
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October 2024 by Ser Smith
The ads they have for these gyms are misleading!! DO NOT SIGN UP! This was my first time ever signing up for a gym membership and I was left extremely disappointed. They started calling me a week later day in and day out. My card was charged SEVERAL times throughout the day and in the middle of the night. I finally got in touch with the manager. THE MANAGER JOSE IS INCOMPETENT and should focus on managing his emotions instead of a poorly ran gym. Perhaps he should have honored the discounted promotion but he’d rather hang up in your face. This place sucks and I’ll be a loyal gym member somewhere tf else.
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September 2024 by Dealexhandro Ambriz
Love This gym been goingg. For a few months and normally they clean it in the mornings and the equipment is mostly empty
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September 2024 by Allisson Revolorio
Clean and nice gym also good price
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September 2024 by Carlos Velado
Has all the equipment I need. Staff is nice. At the time I go and workout, the vibe is good. 24/7 is excellent for me. The only negative I have about the place is that it is a bit dark.
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September 2024 by melanie gutierrez
Good fix came to put in a new septic tank and came in good time recommended them to my other family that needs plumbing
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September 2024 by Aaron Diaz
Friendly staff very helpful
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August 2024 by Aaron Williams
I visited a few days ago, hoping to run on a treadmill. There are no prices listed, and they wouldn't tell me what the prices were. They said to "go online." I asked, "There's no way that you can just tell me what the prices are and have me pay? I'm literally standing here in the gym at the counter." They said no. So I went to my phone, and after 5 minutes of slow service, I finally got on their site. The prices were very confusing. $25 for a month, $9.99 for a month for this gym, but you have to pay for a year, but you can cancel after 2 months, but you'll only have to pay $9.99 today, but you can't sign up until you register, but you can't register unless you also agree to ads, emails, and data collection...
When I complained that I would just like to pay to use the gym in a simple way, the manager explained that their business model is to get referrals and spread by people bringing their friends and then getting their business...I'm not sure why he told me this. I was literally standing there ready to give them money, but being required to jump all of these hurdles have nothing to do with using the gym. This is an awful business model.
I eventually just left.
If you can tolerate abhorrent corporate exploitation and nonthinking employees, then I'm sure you'll be fine. Seemed like a decent gym.
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August 2024 by Hong Thu Dao
Ok gym. Clean, have all the equipments.
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August 2024 by A B
It sucks as consumers that we are forced to give businesses bad reviews in order to receive help. After over a month of trying to cancel my Crunch Fitness membership at another location, I was informed that only the original gym (Van Nuys location) can cancel the membership (took them almost 30 days to reply and tell me this). I've emailed the manager at this gym and weeks later there is still no reply. This practice is absolutely predatory and nobody should ever join a Crunch Fitness ever. If I could give zero stars I would
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August 2024 by Aaron Gonzalez
I finally decided to speak out about my experience with Crunch Fitness gym. It was a terrible place it happen 2 years ago I was new to the gym. They asked if I wanted a personal trainer and I agreed they charge me $500 for the trainer unfortunately, the personal trainer wasn’t knowledgeable they use a machine to calculate and images to show what could happen to your body but didn’t provide any information about healthy eating, calorie deficit, or safe weight loss. I expected guidance on nutrition especially for $500 but all I got was someone telling me to show up and workout and they didn’t even advise me on taking protein supplements like that’s how you build muscles how you not going to explain to me after my workout session just left like nothing. After that incident I cancel everything well I thought I did until I got charge another $500 the next month and I couldn’t get my money back it was just bad. I’m proud of myself now because I’ve learn a lot about fitness including losing fat, building muscles, understanding macros, and calorie deficit. I’m just disappointed that a big company like Crunch Fitness are suppose to help us and most trainer there aren’t knowledgeable. Lesson learn man glad I don’t go to the gym no more I build my own home gym best thing I ever invested.
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July 2024 by Theresa Lozano
Since zero stars is not an option 1 would have to do. This location is only about sales. There is no customer service at this location and the staff could care less about any concerns. I signed up for a membership online and sustained an injury that will not allow me to workout at a gym. I never came in or checked in to use the gym. I asked for a cancelation because of my condition and I was offered to pause the account. That sounded okay until they said I will still be charged even though I cannot workout and have not used the gym. I continued to request a cancelation, and a very rude Manager Jose came forward to advise me that he would not cancel my account. He also advised me that my account would continue to be charged and I would just go to collections. I don't know who hired Jose but he is very rude and standoffish. I advised him that complaints would be filed and he welcomed that. This place is very unprofessional, and I would not sign up with a place who lacks customer service. The owner of this place ought to be ashamed of how this location is ran. It is not hard to cancel a service, and not charge an account when no services were ever rendered.
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July 2024 by TT Tiger
My experience at Crunch Fitness was very disappointing. I recently moved to the area and booked a 7-day membership pass online. When I arrived the next day, the manager said it had expired and only allowed me to try the gym for one day. While that was rude, I decided one day would be enough to explore the gym.
The worst part was receiving an email about my card being left at the gym. When I went to retrieve it, the staff said only the manager knew about it, and he wasn't there. On my second visit, the manager seemed impatient and claimed they didn’t have my card. Apparently, they don’t keep lost items at the gym.
The staff was consistently rude and unprofessional, making it difficult to feel welcome. The gym was not well-maintained and lacked basic hygiene standards. It was small, with outdated and malfunctioning equipment.
Overall, I would not recommend Crunch Fitness. There are better gyms in the area with superior facilities and a more respectful atmosphere.
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July 2024 by Jovany Silva
Sebastian has been really helpful. Incredible positive attitude and very friendly.
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July 2024 by Luis Diaz
Awesome gym, been coming here for years. Sebastian is a great receptionist with a great attitude!
