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August 2024 by Prabash Paul
Dear Manger, You guys should hire good people, employees, and more than 10 people to help our people. There are fewer people every day and trying to wire money, and nobody wants to help. Please do something with these issues.
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August 2024 by aharon polanco
Buenooo
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July 2024 by Rodger Tamashiro
As usual at Chase locations, there are more people directing traffic rather than behind the counter helping customers as tellers.
3 pm and 2 tellers, with 7 customers and 2 employees on floor wondering around.
It shouldn’t take them this long to give them cash non ATM transactions.
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July 2024 by Ever Rodriguez
They canceled my appointment twice and they didn't notify me until I was already at the bank and waiting for 20 minutes. terrible service
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June 2024 by Serine Mkrtchyan
I don’t know why it is so difficult for damn chase bank earning billions from their customers, to repair the card sensor for open the door after hours. Whenever you check after hours, the door doesn’t work 9 out of the 10 times. Such a “great” customer service.
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April 2024 by Chuy Monroy
Excellent service and attention
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February 2024 by Elaine Bowling
Called over 20 times yesterday, NO ANSWER. Still waiting for a cashier's check after submitting notarized forms to close my deceased brother's account. TOTALLY UNRESPONSIVE & INCONSIDERATE!
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February 2024 by Vincent Silva
horrible customer service claims theres no one available to open an account for me. but helped several other people when i got in before them. worst experience ive had in a while. DO NOT BANK WITH THIS BANK !
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September 2023 by Michael Strong
My experience with Chase Bank has always a very good one! I've found the staff to excellent in being able to explain the details, and will help set and reach financial goals. Van Nuys, Jose S. is excellent! Great job Chase!
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July 2023 by Ell Ess
I was told that the bank on 7108 Sepulveda was closed.I looked online. It stated it was opened. I even called the 800 number. Stated it was opened - I think they too looked online.Circles around and round in heavy traffic, and dis not see it.Found another one.
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April 2023 by Ed Vt
This branch is not helpful at all. Last week on 7/30/22 i stopped by to see if a teller could help me to open a credit card but one of the workers from that branch told me that I need to make an appointment to see a banker. Are you serious ??? Since when do we need to make an appointment?? What happened to walk ins?? If chase is really desperate to open credit cards help the customers! I used to work for chase in bell gardens. We never did that and we always get Gold ratings . Keep this up chase and someday you won’t have more customers.another thing the line in this bank is soooo terrible. I’ve waited almost 1 hour!!! What is wrong with this branch. Look at the picture I posted if you don’t believe me.
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April 2023 by Efrain Guerrero
Even if he doesn't solve the issue for me today I really appreciate the extra effort from from one of their bankers ( Joshua )He really seemed interested in fixing an issue with my accountGreat customer service from him
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January 2023 by Mario Alvarez
First time visit first impression. Great Bank friendly staff quiet environment plenty of parking and professional banker's. Mr Serrano has been very informative and resourceful and helpful in our time of desperation and need. He took all his 100% time to include us in between his appointments.Thx again!!!!Ps thx for the pens ?️ lolMario
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September 2022 by Z M.
Had an awesome experience with an opening an account. Jose Arellano answered all my questions and was very professional explaining my new account. Thank you Jose!
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July 2022 by mikasa .
They never answer the customer phone call
