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January 2024 by Mayis Hambardzumyan
I recently visited BioStep Ortho for custom foot orthotics and was immensely impressed with their service. Their team of experts provided me with personalized attention, ensuring the orthotics were perfectly tailored to my needs. The quality of the products is outstanding, offering great comfort and support. Their commitment to customer satisfaction is evident in every interaction. Highly recommend BioStep Ortho for anyone in need of specialized foot care solutions. Five stars for their exceptional service and products!
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June 2023 by David R.
This company made me an orthotic through my podiatrist. The process of creating the orthotic was done by capturing images of my foot rather than by casting. This was my first experience of creating an orthotic in this manner, as my prior two were made by plaster casting. The resulting orthotic did not work well. The company was not able to adjust the arch of the orthotic to provide the amount of support that I need after going back and forth with trying it on at my podiatrists office twice. My podiatrist sent pictures of my existing perfect orthotic to the company to help them modify it on the first occasion. The second time it came back it was unchanged. My podiatrist and I both realized that it was probably difficult to show the needed changes to the orthotic in the photos because the complexity of the shape of the modification needed to be seen in person. She suggested that I go over to Biostep to do this in person. So, she sent the orthotic back to them, and I called them to schedule an in person fitting. I explained this situation clearly to the front desk person. She then put me on hold for 12 minutes. When she got back on the line with me, she apologized for the wait and replied that they do not allow patients to come to their location. I explained that this was frustrating given all of the above events and asked for a manager. When the manager came on the line he began by speaking his piece rather than initiating a conversation. He stated that their policy was not to allow patients to come to their business. Replied with one sentence: "This is not a good way to start with a frustrated customer." He hung up on me.
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March 2019 by Joseph D.
Amazing custom orthotic that immediately felt comfortable and reduced my pain significantly. I got this orthotic through my podiatrist Dr office and I am so happy and grateful for them. I was worried they would be bulky or hard but they are perfect. Do not hesitate to give them a try. They put your foot in this sand like material to take the shape
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January 2019 by nicole phua
If i could less than 1 star i would. Shoe i inserts were ordered on December 7 for the last three weeks keep getting the runaround that they will be mailed out and they have not been claimed that they will not talk to customer and will not let me talk to a manager.
