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March 2023 by Kristin B.
We looked at putting our accounts at 3 other banks but weren't happy with the customer service we received. We went with this branch and have been very happy with it. Galdino is terrific as are all the other people we have dealt with there. Sometimes they are really busy but worth the wait. Also, having a busy branch means that the company is less likely to close this branch! Another +
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February 2023 by Jim Y.
The places before World War II still standing very busy a long line, but great service even though it was a long line went by pretty fast. Very nice customer service.
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January 2022 by Armen M.
I give the branch itself 0 stars but the banker there Kristina Kababchyan 5 stars! She's the most friendly and efficient banker i ever worked with at any bank! It is hard to find a honest banker to. I give the branch 0 because I saw multiple times where she has been called away from her desk while with me or other customer, they need more employees and better management if there is even any never seen the manager. the other banker couldn't answer my question said he will call me never did. Tellers are short staffed and slow worker and messed up my deposit once. Thank you Kristina glad to have someone who went above and beyond with a smile and someone who knows what she doing. Needs a raise! Bravo!
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January 2022 by Jose S.
Have an account here and had the misfortune of losing my wallet, have been to this branch a lot and never had an issue till now. I understand your policy but there is away for you to verify me and the fact that your tellers act like they don't is pretty fucken annoying. Came in with an expired ID and the print out from the DMV the receipt so you can see Im waiting for an DL replacement. The ID so you can see it's me even though it's expired that's still me. Looking like I might have to go to a bank with cardless ATM access.
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November 2021 by Robert O.
Absolute worst customer service ever!! If you value yourself don't come here because they don't value anyone! Don't even bother with Citi at all ... choose another bank
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October 2021 by Douglas M.
I've worked in the retail banking industry for 17 years. This is what teamwork looks like. From the moment you enter the branch you either get a warm hello or a quick acknowledgment "we'll be with you in a moment" I recently had the need to sit with a banker for some account maintenance where I saw their effectiveness and how they support each. Great leadership Galdino Sánchez.
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August 2021 by Liz N.
Still not going to this bank ! I said I wouldn't and I will not ! But , they did finally get new ATMs and at least I can visit the Atm ! Ha !
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April 2021 by Andrea R.
Walked in because my grandma left me a small inheritance after she passed from COVID-19. I decided that I would open a savings account with Citi Bank.I was so excited. However, I did not realize that I was about to receive the humiliation of my life. I was stereotyped by the banker "Kristina Kababchyan". She was very personal and unprofessional. This is a bank not coffee bean. I'm not there to chit-chat.When she started asking me for my personal information: such as what I do for work. She didn't even let me respond, cut me off, and answered for me, "government assistance"?I was speechless! I didn't know how to respond !! I was humiliated !! Im not sure why she made that assumption? Could it be that I'm Hispanic and walked in with my two year old toddler? I was so offended.Just before I was about to leave she kept pushing the subject that I am entitled to " assistance " because I have a child. They were very unnecessary closing comments. I left there with a horrible taste in my mouth. DO GO INTO THIS BRANCH.I never want to visit a CitiBank with staff like Kristina. She was rude and aggressive in her tone, not just to me, but to the customers and her lady co-worker.
