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September 2023 by Lorraine L.
I brought my vehicle to have them check the right back tire. My appointment was at noon, I drop the car off by 9:30 AM which was convenient for me. By 4:30 PM. I had not heard anything so I called and they tell me it was just in the shop and would take about 45 minutes, so I waited till about 5:30 PM and they told me it was ready. Again, not even a phone call. Let me know it was ready for pick up when I arrived. The guy at the counter tells me what is recommended repair underneath the hood they had no reason checking underneath the hood of my car. My car wad there to have a tire fixed. The guy indicated an estimate underneath the hood was almost $1700. I went to the back of the car to put something in it and when I opened it they had taken the spare tire down and I had to put everything back. Poor service would never go there again and I just went for a simple tire repair.
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September 2023 by Ashley C.
Definitely not pleased with my overall experience with wheel works. I was initially happy with my service as it was quickly done. However, the events that happened after the initial fix was very frustrating. I brought my car in for a tire repair on my rear passenger side tire. Had my car towed from my house where I initially saw the flat as to not worsen the issue. Upon arrival, I was helped quickly since I was early. I was told that the tire could not be repaired due to a blade in the tire so I agreed to the replacement. I was in and out within an hour with a bill of about $275. The next day my TPMS sensor went off so I brought it back in. I had to insist for them to reset it which they eventually obliged and the sensor disappeared. The TPMS sensor went off again the next day and I brought it back in. They assessed and told me that because it was only one new tire that got replaced, that was most likely causing the issue because the 3 other tires had lesser tread (tires were 2 years old) and throwing off the balance, so the recommendation was to replace all tires. I feel that this should have been disclosed up front when I initially brought in my car that that could be an issue. Having to bring in my car 3 days in a row was inconvenient and overall ruined my experience here. Just be upfront and transparent to help your customer who comes to you. I would've been okay doing business here but not anymore since it wasn't advised with my initial visit. Experiences like this are exactly why people are discouraged at car repair businesses and more likely to not trust them.
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July 2023 by Sean Baldo
Literally left the lug nuts loose on my car.There's a reason these guys work at wheel works.They are the worst mechanics in the mechanic ladder.It's what I get for trying to save a buck but you think it's a legit business how bad can it be.That bad. Truly that bad.
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June 2023 by Moises Bernal
Ihave been a customer for years and onlh have ONE thing to say.Keep the Wheels Rolling..Great job Guys.?
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May 2023 by Sharon Williams
While we were on a road trip from the Midwest last summer, we took our rental car to Wheel Works in Vallejo California when one of the car's tires began repeatedly leaking air. The Service Manager, Roberto Alvarez, was incredibly helpful. After determining that the tread on all four tires was dangerously low, Roberto persistently worked with the rental car company to get approval for the tires to be replaced. And he then worked very hard to have them replaced as quickly as possible so we could be on our way for the remainder of our trip. I really can't say enough good things about Roberto and Wheel Works and am extremely grateful for the outstanding service they provided.Service: Tires
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March 2023 by Cynthia Vela
I had a flat tire and took it to this location. They were so nice and professional. I was called when my car was ready. They did a great job!Service: Tires
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March 2023 by Monema Clark
The customer service here is horrible Ben is very rude I was told to take my business somewhere because I told him he was rude. You gotta be careful how you talk to people not everyone is gonna accept that.
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March 2023 by B M.
I have been servicing multiple cars at this locations for over a decade. They have always done a great job, been helpful in multiple ways and look out for their customers best interest without taking advantage of us.BEN in the office handles the place with expertise, goes the extra mile for customers and maintains a kind/professional demeanor no matter what is going on.This place stays busy, so be understanding if you're on hold or if your car is in the shop for a while. I've stayed several times while my car gets serviced & can attest that this crew is doing their absolute best.Again, Ben is currently leading this place at the highest level I have seen it operating. Highly recommend them for your needs, wheel works is constantly running deals/promotions you can benefit from. They always look out for you on warranties, try to accommodate same day walk ins and courtesy checks.Thank you Wheel Works Vallejo! I don't know all the fellas names in the shop but they always do a great job no matter who you're dealing with.
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February 2023 by rick belanger
Tire had three punctures they temporarily patched it so I could drive it home never charged me we ordered a new tire and I'll be back to install it next week...great team
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February 2023 by Dawn Beam
Made an appointment for an oil change last week, went for the oil change was not in the system. Made another appointment for today, my husband got a call that they didn't have time to so the oil change today and to call and reschedule and we would get a discount. Called the number 15 times. I have now changed my work schedule twice and still no oil appointment.
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January 2023 by Claudia McClure
We've had nails in our tires twice in the past year. Fortunately, we bought the tire protection plan when we purchased the tires (included lifetime tire rotation) and it's been easy every time we've had to come in. We also purchased the lifetime vehicle alignment warranty for each of our family's cars which has saved us money. An annual wheel alignment is recommended but with uneven road pavement, potholes and normal wear and tear, sometimes it's twice a year. Ben and Roberto have been professional and patient in explaining options for regular vehicle maintenance and inspections at reasonable prices. They do get very busy so it's best to schedule an appointment instead of dropping in.
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January 2023 by Seymore Properties LLC
The guys here are really helpful in making sure you get the best service possible
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November 2022 by Joshua Edwards
We've had a nail/screw/debris in our tire treads three times in the past two years from driving around Vallejo. Fortunately, these guys let us know about the tire protection plan when we purchased our latest set and it's been easy every time we've had to come in--they took care of it and got us back on the road in about 30 minutes. And I appreciated the great customer service and patience figuring out the best options for me and my wife.
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November 2022 by Greg Casper
Their work is usually good, but the wait to get help at the counter is extremely long most times.
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August 2022 by Norris Fong
This wheel works is always very busy. I had an appt for a flat repair/possible replacement. They had ordered a tire in case mine was not repairable. Mine was repairable so the work was free because I had bought the tire insurance plan. It took a bit longer than I would have liked but that's life.
