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September 2024 by Traci Pressley
Hector was very kind and informative. I appreciate all of his help.
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September 2024 by Honey Bee
Everyone was very informative and honest. It is hard for women when we seek auto care. Here I felt valued. Everything was explained in great detail. I will make sure that I return for my auto needs. I will share with friends and family that this is where yo want to take your vehicle.
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September 2024 by Enrique Sigui
The business was pack, several customers waiting and the shop was full of cars in the works. No parking spaces (I had to park at the side of the building), but Ben took me in. He told me: "We are completely book all day, and if you don't have an appointment, I don't think we'll be able to see you?". I told him that I was in no rush and that I could leave my car the whole day until they were able to get to it. He answered "Okay, no problem. Give me you information and your keys, and I'll get to you when we are able." By noon, although pack and full of jobs to do, he called me and said "Your tires need to be change and we cannot do a proper alignment like that." I explained to him that I already sold the car and the new owner was going to buy new tires, but he needed the alignment. He took initiative and did a favor for me doing the alignment. That is what I call real customer service. (Four) **** Starts for Ben. Keep it up. Awesome Service.
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August 2024 by glenda leche
Information on service invoice like rear bent wheel has to stay in the rear on passenger side
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August 2024 by Sergio Torres
Got helped by a guy named Ben with my car maintenance and tire service, got me in and out in no time even with the shop being booked and busy! Will come back for sure
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August 2024 by Don Mateo
They were extremely nice and got the job done right. It took a bit of time but the quality of service was worth it.
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July 2024 by Naomi Murray
I've been bringing my vehicle here for years, the guys are great and prices are great too.
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July 2024 by Francene Thornton
I was pleasantly surprised to know of the discount card offered and was able to apply it to my very first service, which included a free oil change and discount on my alignment. It made all of the world a difference when anticipating only an hour and a half service time which took a little longer. It definitely was worth the wait. I was so glad I came and will be sharing my Wheel Works Experience?
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July 2024 by JP
So i went there for a tire rotation and did the car care package. After a just few days of driving my car all of sudden it’s a having a hard time starting. It can’t be my alternator, starter or battery. Because i just replaced all that. I looked under the hood i find that my oil cap is not closed all the way and the dipstick is not pushed all the way down. Not sure if that’s the reason why it was having hard time starting but yeah that’s what i found. I think the guy who was working on my car is the overweight guy. Careful when you see him work on your car. He’s a mess!
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July 2024 by Kyle Standish
Wish I could give zero stars.. TLDR: This shop is slow, lazy, and doesn’t stick to their word. And apparently creating an appointment doesn’t mean anything because they completely disregarded my appointment time… I called and created an appointment 2 days out, for Friday at 11am. Dropped my truck off early and went to work. Came back after work at 4pm (no phone call update from the shop) and the truck was still in the same parking spot. I was told the brake guy needed a second opinion and the “second opinion guy” was busy, you cant pause what you’re doing for 5 seconds to take a look at something..? I expressed to the shop my brakes needed to be replaced that same day as I had a road trip planned that weekend.. They said the shop would stay late to get me taken care of, but they didn’t call me back until 30mins prior to closing with the report of what needed to be done and they wouldn’t service the truck same day. This shop clearly doesn’t respect appointments and doesn’t have its priorities straight, not to mention the lowest level of professionalism I’ve ever seen at a wheel works. Don’t waste your time here..
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July 2024 by Andie Neufeld
The work is fine here, they do it quickly and have a lot of hands on deck…. but both of the guys at the counter had attitudes and bad lobby management.
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April 2024 by Jovonda Gaines
Ben was great! Good customer service, so helpful! Got new tires at a great price, advised on needed services, didn’t feel pressured.
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April 2024 by Cynaka Harper
It is not for me but the service was okay and understandable
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April 2024 by Q U E Z Q U E Z QUEZ
In shop now. Will change stars based off of progress. As of now everything is going to plan but there are emotions flying from the employees that disregard customer being always right. I just called my warranty to get heads up then I had my warranty call the shop. Shop was upset and made it a point to call me and tell me to not call Anyone else. Made me feel like by me calling to make sure of things myself was the wrong thing to do. I have rights. I am able to call my warranty and checkup and make sure things will go according to plan without interfering with the shop. Shop seemed upset that I called my warranty first myself. But will add more stars after whole process is complete.
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April 2024 by Hernan Mac Dula
Took 3 hrs for oil change n tire replacement
